Kia of Lansing

Communication was great regarding the order of our Kia Telluride. The process was painless and as customers we never felt pressured. Telluride. The process was painless and as customers we never felt pressured. More

Staci is amazing very caring and detail oriented to what was need and wanted. Nothing but honestly was given and time there was definitely utilized wisely and not wasted. As well as well as the lovely women was need and wanted. Nothing but honestly was given and time there was definitely utilized wisely and not wasted. As well as well as the lovely women in service extremely nice and got my car in and out fast with great communication on the service done on my car. More

We had an incredible experience with Jeff Miller, who is the reason we keep coming back in the first place. He makes the buying experience seamless and transition really easy from vehicle to vehicle. the reason we keep coming back in the first place. He makes the buying experience seamless and transition really easy from vehicle to vehicle. More

Jeremy and Jason go above and beyond to make sure you are informed as to what’s transpiring with your vehicle. That is amazing customer service. informed as to what’s transpiring with your vehicle. That is amazing customer service. More

Cody was our salesperson and I have rarely met anyone with such a positive spirit. with such a positive spirit. More

Leased me a Telluride with the worst set of tires on the market. Nothing but trouble with one in particular. Had to replace it with another very costly low end tire. They are all very worn at 27,000 miles. market. Nothing but trouble with one in particular. Had to replace it with another very costly low end tire. They are all very worn at 27,000 miles. I'm not buying 3 more to return it in a year and a half. I was told you put really low end Perelli's on them. Really frustrated after being in there twice for repairs. You should replace the tires on a $45.000 vehicle. More

It is a wonder dealership I love the care that they give and the concern as well, we need a lot more with the same customer service as Kia and the concern as well, we need a lot more with the same customer service as Kia More

They know exactly what was wrong with my car and fixed it within a day. Just a great place to go and Jeremy was very knowledgeable and will always go there to get service and maybe someday buy another KIA. within a day. Just a great place to go and Jeremy was very knowledgeable and will always go there to get service and maybe someday buy another KIA. More

They quickly diagnosed what the problem was with my car. They gave me updates and transportation to my home while they were completing the work. Very friendly. Great service. They gave me updates and transportation to my home while they were completing the work. Very friendly. Great service. More

My experience so far with this dealership is terrible. Customer service or satisfaction is clearly not a goal of theirs. I went in for a recall and a malfunctioning collision avoidance system. Parts ha Customer service or satisfaction is clearly not a goal of theirs. I went in for a recall and a malfunctioning collision avoidance system. Parts had to be ordered for recall, still waiting to be told they are in, a status or an ETA. I was told it would.be a few days. That was over a month ago. Still no calls. As for my collision avoidance, there was a small stuff on the front bumper and I was told that Kia would not repair it under warranty because I hit something. Well what the service writer does not know is what I did for a living. If that MINOR mark,skuff, or scratch caused the mount to break, or camera to stop working Kia has WAY bigger problems and my want to consider getting out of the car business because they are going to go broke in paying out liability judgements against them. More