Kia of Lansing

My experience so far with this dealership is terrible. Customer service or satisfaction is clearly not a goal of theirs. I went in for a recall and a malfunctioning collision avoidance system. Parts ha Customer service or satisfaction is clearly not a goal of theirs. I went in for a recall and a malfunctioning collision avoidance system. Parts had to be ordered for recall, still waiting to be told they are in, a status or an ETA. I was told it would.be a few days. That was over a month ago. Still no calls. As for my collision avoidance, there was a small stuff on the front bumper and I was told that Kia would not repair it under warranty because I hit something. Well what the service writer does not know is what I did for a living. If that MINOR mark,skuff, or scratch caused the mount to break, or camera to stop working Kia has WAY bigger problems and my want to consider getting out of the car business because they are going to go broke in paying out liability judgements against them. More

I would recommend this place my sales man Jeff Miller was awesome did everything to get me what I wanted and even gave call back to make sure everything was alright with my purchase awesome did everything to get me what I wanted and even gave call back to make sure everything was alright with my purchase More

I appreciate the excellent quality of the service performed on my car, and the professional and courteous manner of the staff. performed on my car, and the professional and courteous manner of the staff. More

The only issue I have is the markup over MSRP. I realize most dealers are doing it and it is greedy. I will go to whichever dealer has the least markup. Lansing Kia was the least greedy. I realize most dealers are doing it and it is greedy. I will go to whichever dealer has the least markup. Lansing Kia was the least greedy. More

A couple times where we called for a status check, put on hold for 15 minutes, call ended and never called back. Informed by one worker they did not have rentals, then advised by another worker they did s hold for 15 minutes, call ended and never called back. Informed by one worker they did not have rentals, then advised by another worker they did supply rentals through Hertz. Thankfully got a rental from Kia but that was after borrowing a friends car and paying for a rental for a few days due to the mismatch of information. Air conditioner caps left off vehicle under hood. We would not have noticed unless a friend said something. Chip in passenger side rear floor step that was not there before taking car in. More

Jeremy is great to work with. The Kia Corporate service process, not so much. After my car had been in the shop for 4 weeks, it was said to be fixed and ready to go. But when I we The Kia Corporate service process, not so much. After my car had been in the shop for 4 weeks, it was said to be fixed and ready to go. But when I went to pick it up it was found to still have the same issue I had taken it in for to be serviced. More

The dealership and especially Mark Whipple we're amazing. We walked in the doors, found the vehicle we wanted, and in less than 2 hours we were on our way. Great experience. Have already recommended Kia Of L We walked in the doors, found the vehicle we wanted, and in less than 2 hours we were on our way. Great experience. Have already recommended Kia Of Lansing to a family member and they also bought a vehicle there. More

Everyone is very courteous & friendly, the techs are very trained and knowledgeable and they have a courtesy driver who will take you about anywhere while your vehicle is being worked on trained and knowledgeable and they have a courtesy driver who will take you about anywhere while your vehicle is being worked on More

Entire experience was super easy and stress free with Sean and the rest of the staff! Sean and the rest of the staff! More