Kia of Lansing

Oil change The people that work here are always great they never seem to be having a bad day, always pleasant and helpful I have bought my last two cars here and The people that work here are always great they never seem to be having a bad day, always pleasant and helpful I have bought my last two cars here and take them in for regular maintenance More

Busy day and I can’t even get into my car Good news starts with the “ panic” phone number printed on the window. The woman assisting with my report was kind and helpful as was the tow driver. Good news starts with the “ panic” phone number printed on the window. The woman assisting with my report was kind and helpful as was the tow driver.At KIA I was greeted with empathy and support. They were gracious in explaining the problem, offering me a ride to work while they proceeded, keeping me updated and being flexible about the pick up time due to my unusual schedule. I have dealt with them for years and have had a negative experience with any member of the staff More

Oil change and tire rotation Change my oil and rotate tires, lounge was clean and comfortable. Coffee was made to be there for me to come and enjoy while I waited Change my oil and rotate tires, lounge was clean and comfortable. Coffee was made to be there for me to come and enjoy while I waited More

Repair work was done when promised Took my Soul in for the 45000 mile checkup. I also wanted to have the wheels aligned while they were running a $64.95 special. When I paid for the rep Took my Soul in for the 45000 mile checkup. I also wanted to have the wheels aligned while they were running a $64.95 special. When I paid for the repairs, I noticed that I was not given the discount. I questioned Jeremy, the service writer about it and he offered to pay for my next oil change. Even though a mistake was made Jeremy offered to make it write for me. More

Back on the road The reason why I chose this rating was due to the professionalism and personable behaviors of the service team. My issue was electrical, so the diagno The reason why I chose this rating was due to the professionalism and personable behaviors of the service team. My issue was electrical, so the diagnostic, communication and process were needed. And the team made the experience a pleasant one. Thanks More

Awesome service Everyone is always pleasant, they got me in and out quickly - wonderful staff , great service. I would recommend them to everyone, thank you for ever Everyone is always pleasant, they got me in and out quickly - wonderful staff , great service. I would recommend them to everyone, thank you for everything you do More

Top notch We could not be more pleased with our experience at Kia of Lansing. Our salesmen Kody, didn’t try to pressure us into something we didn’t want, while We could not be more pleased with our experience at Kia of Lansing. Our salesmen Kody, didn’t try to pressure us into something we didn’t want, while working with what had for trade in value and cash down payments. More

Pleasantly surprised The engine light was flickering which apparently, can be indicative of a costly issue. I got a call from the service dept reporting it was a $50 fix. The engine light was flickering which apparently, can be indicative of a costly issue. I got a call from the service dept reporting it was a $50 fix. Also very happy with shuttle service; pleasant, efficient and professional! More

Quick and Great! Called that day to see if I could schedule oil change and tire rotation and not only did I get in they did it in 45 minutes! Love these guys and woul Called that day to see if I could schedule oil change and tire rotation and not only did I get in they did it in 45 minutes! Love these guys and would recommend them easily! More

Very excellent customer service they really took care of us Had a great experience at this dealership would recommend it to anyone Our salesman’s were great the lady that close the deal was great I had a great Had a great experience at this dealership would recommend it to anyone Our salesman’s were great the lady that close the deal was great I had a great experience and will be back More