Kia of Lansing

Devan was an excellent sales representative Devan (sales representative)and Lisa (financing) made our car buying experience excellent got us in and out within 2 1/2 hrs. All questions and concer Devan (sales representative)and Lisa (financing) made our car buying experience excellent got us in and out within 2 1/2 hrs. All questions and concerns answered promptly. They got us a payment suited for our financial needs. We would recommend them to anyone. We will be back for our next vehicle. Thank you More

Oil change for my kia soul As always your service team got right to it and had the car done quickly and efficiently. Thank you very much. When we first bought the Kia I was hesi As always your service team got right to it and had the car done quickly and efficiently. Thank you very much. When we first bought the Kia I was hesitant, Korean car and not sure how they would hold up. Both my wife and I are extremely please and our next purchase will be from Kia of Lansing. More

Great Service They got me in quick and took care of the car. Everyone I came in contact with was friendly and as nice as they were when I bought the car. . They got me in quick and took care of the car. Everyone I came in contact with was friendly and as nice as they were when I bought the car. . More

Service Department Always great service, they keep you informed every step of the way. Timely in servicing your car, brings things to your attention without aggressive s Always great service, they keep you informed every step of the way. Timely in servicing your car, brings things to your attention without aggressive selling. More

Best decision I’ve ever made Jeff Darden help me out, most dealers I’ve went to in the past never offer to help out as much as he did for me, I’m glad my mom refer him. Jeff Darden help me out, most dealers I’ve went to in the past never offer to help out as much as he did for me, I’m glad my mom refer him. More

Great service for many years Kody has been with me through leasing my last 3 cars and always had my best interest in mind. He makes the process easy and stress free working hard Kody has been with me through leasing my last 3 cars and always had my best interest in mind. He makes the process easy and stress free working hard to make sure I get the car I love at a great price! I will continue to go back not only when Im ready for my next vehicle, but also for any services that may be needed along the way, More

It was good Went in to get a new headlight connector. Found it was covered. Found I had some other issues also. Good think since I had a bad wheel bearings. Went in to get a new headlight connector. Found it was covered. Found I had some other issues also. Good think since I had a bad wheel bearings. More

Great service The service is fast, and very reasonable. Everyone in the service department is friendly and explains everything very well. In have been going there f The service is fast, and very reasonable. Everyone in the service department is friendly and explains everything very well. In have been going there for years with all my cars More

Fast, friendly service at a competitive price. I have had occasion to visit Kia of Lansing's Service Department twice recently. The first time, I had driven over a screw and damaged a tire beyond I have had occasion to visit Kia of Lansing's Service Department twice recently. The first time, I had driven over a screw and damaged a tire beyond repair. I arrived at the shop and the service writer, Steve, was able to replace my tire at no cost (as it was under warranty). This was on a Saturday! I made an appointment the next time I saw them for a minor repair to my defroster. I also had an oil change and was back on the road in about an hour. Oh yeah, they are also pet-friendly! They treated me and my dog very well. More

Disappointed I had a scheduled oil change at 3:30 09/27 I arrived at 3:20 with my daughter. I specifically explained the fact that my low tire pressure light was o I had a scheduled oil change at 3:30 09/27 I arrived at 3:20 with my daughter. I specifically explained the fact that my low tire pressure light was on so I wanted to be sure that they checked my tires and put air in the low ones. I also made sure to stipulate that I needed a full synthetic oil used. I was reassured that the tires wold be checked as it is part of the oil change process. My daughter and I waited in the waiting room. At 3:50 I received a call from your department stating that I needed front brakes, and another issue that needed to be addressed. I declined those repairs and was then told that they were finishing up and I would be able to check out in 5-10 minutes. At 4:25 and still no word I went out into the service area and was told that my car was just brought out front and that “he” would be bringing my keys to me. So when 5:00 came and still no keys, car or word on when I would be checking out I went out into the service area yet again and was met by the same person who’d told me that my car was ready 35 minutes ago. He reassured me that he would see what was up. I was asked again what kind of car I brought in, what my name was. I told them Carpenter. I was then asked “are you sure? Could it be Hudson?” I was not feeling very confident in any part of this process by now. So at 5:20 when I am finally handed my car keys and was told that I wasn’t going to be charged I just took my keys and fled. It wasn’t until after I had arrived back at my daughters and saw that the low tire pressure light was still on that I realized I was not given any type of receipt or proof of service and the info I needed to explain to my husband what repairs were recommended. I then called right back in and was reassured that the indicator light will probably reset after a few more miles. I then drove (40 miles/ 57 minutes in the dark, after midnight, on the expressways, in the rain ) home. My low tire pressure light was still on and I found that my passenger front tire was at 25 lbs psi and my passenger back tire was 20 lbs psi. So needless to say I have legit concerns that other parts of my service might have been skipped or overlooked! I called back in to the service department Saturday morning to request a copy of the service receipt be emailed to me so I could see what was done and what was recommended to be done. I received info via email as requested but this paperwork isn’t addressed to me. It has the name Kendra Hudson on it. So, how am I suppose to feel at this point? While I appreciate the fact that I wasn’t charged for the service I considered it adequate compensation for the 2 hour wait and lack of communication on Kias part. I was all in for a great review but, I don’t think that the fact that I drove over an hour in bad weather on the expressway on 2tires that were between 20-25 lbs psi and had to service my tires myself and the fact that the paperwork may or may not be mine or in reference to my car, a free oil change does not compensate. I am very disappointed. I am left to wonder if Kendra Hudson has my actual paperwork? More