Kia of Lansing

Jacob is awesome! I have to admit I was a little worried that Kia wouldn't be able to help me out. My credit isn't the best and I didn't have any money down. To my surp I have to admit I was a little worried that Kia wouldn't be able to help me out. My credit isn't the best and I didn't have any money down. To my surprise I drove away in a vehicle that I love. The salesman Jacob rocks! He's so helpful and is a geniune person. Not to mention most of this happened while I was on my lunch break. I will definitely do busy again with Kia in the future. Oh yeah, did I mention that Jacob is the best!? More

3 hr for a oil change, long wait last visit too. Didn't have a appointment we only wanted a oil change. Service guy said it be about a hour wait and it was almost 3 hours. They did find we needed a Didn't have a appointment we only wanted a oil change. Service guy said it be about a hour wait and it was almost 3 hours. They did find we needed a cabin filter. Don't know if they did service for mileage we did get a mailing for a check up. The last time we were here for our Optima it was a long wait and on our Sorento recall and air conditioning problem we waited quit a while then found out the part they had was not the right one next day we came back and that part didn't have all the parts needed so on the 3rd day we finally got it installed. We live 20 minutes away. Found out this trouble with the air conditioning happened years ago and we didn't know enough to bring it up we just thought it worked that way on Econo it didn't work when you were not moving and stopped at a stop sign or parked. Was xxxx during traffic jams. We just figured thats how you got the good gas mileage. But thats on us, we paid for it so our son who is driving it now can stay cool. 3 days going back and forth didn't set so well. We usually don't bother with filling these out because my wife didn't like the dealership calling her to explain. More

Great service!! Jeromy and Keith are the best!! I have stayed with this dealership because of the great service I get from these two gentlemen. They go above and be Jeromy and Keith are the best!! I have stayed with this dealership because of the great service I get from these two gentlemen. They go above and beyond to make sure that I am satisfied with their department. More

Mando & KIA of Lansing is every customers dream! This is the second car I have purchased from Mando @ KIA of Lansing. I won't buy a car from anyone else! He is the best! I had a bubble on one of m This is the second car I have purchased from Mando @ KIA of Lansing. I won't buy a car from anyone else! He is the best! I had a bubble on one of my tires. I needed tires, a new battery among other things. I called Mando, he had me go to the dealership and he looked at my current situation. I qualified for a brand new Soul. He had to call another of their locations to get a white one for me. He sent me home in a dealership car because of my tire and had the new car ready for me the next day! I spend very little time at the dealership and yet while I was there they kept checking in with me to let me know it wouldn't be much longer. That showed me they cared about my time. Another truly great experience there! The service department is wonderful also. Great to do business with such an honest caring salesman and dealership! In the past I have spent the better part of a whole day at a dealership in Arizona, not fun! More

Oil and tire service Took car for oil change, tire repair, was fast, easy, reasonable. They had me back on the road quicly and my car was spotless when it was returned to Took car for oil change, tire repair, was fast, easy, reasonable. They had me back on the road quicly and my car was spotless when it was returned to me More

Awesome. Making a major purchase such as a car can be extremely stressful. The folks at Kia of Lansing, Neil Miller, Greg Miller and Matt Sprague, made the exp Making a major purchase such as a car can be extremely stressful. The folks at Kia of Lansing, Neil Miller, Greg Miller and Matt Sprague, made the experience stress free as always. More

Car Payment Neil worked really hard to get me the vehicle I wanted with the payment I needed. Everything was done fairly quickly. I appreciated Neil's patience an Neil worked really hard to get me the vehicle I wanted with the payment I needed. Everything was done fairly quickly. I appreciated Neil's patience and him letting me test drive car. More

Service review We worked with Kane, but didn’t see his name listed. Super helpful! Car was very clean, they showed us how to prevent future problems, and worked we We worked with Kane, but didn’t see his name listed. Super helpful! Car was very clean, they showed us how to prevent future problems, and worked well with the insurance adjuster More

Great job I went in for regular maintenance and a out of balance tire. They did everything in a timely matter and keep me up to date on where they were in the p I went in for regular maintenance and a out of balance tire. They did everything in a timely matter and keep me up to date on where they were in the process. More

Good stuff I’m impressed by Jeremy and the service at Kia of Lansing. I’ve only had quick, professional experiences. I won’t go to any other Kia dealership. I’m impressed by Jeremy and the service at Kia of Lansing. I’ve only had quick, professional experiences. I won’t go to any other Kia dealership. More