Kia of Lansing

3 hr for a oil change, long wait last visit too. Didn't have a appointment we only wanted a oil change. Service guy said it be about a hour wait and it was almost 3 hours. They did find we needed a Didn't have a appointment we only wanted a oil change. Service guy said it be about a hour wait and it was almost 3 hours. They did find we needed a cabin filter. Don't know if they did service for mileage we did get a mailing for a check up. The last time we were here for our Optima it was a long wait and on our Sorento recall and air conditioning problem we waited quit a while then found out the part they had was not the right one next day we came back and that part didn't have all the parts needed so on the 3rd day we finally got it installed. We live 20 minutes away. Found out this trouble with the air conditioning happened years ago and we didn't know enough to bring it up we just thought it worked that way on Econo it didn't work when you were not moving and stopped at a stop sign or parked. Was xxxx during traffic jams. We just figured thats how you got the good gas mileage. But thats on us, we paid for it so our son who is driving it now can stay cool. 3 days going back and forth didn't set so well. We usually don't bother with filling these out because my wife didn't like the dealership calling her to explain. More

Mando & KIA of Lansing is every customers dream! This is the second car I have purchased from Mando @ KIA of Lansing. I won't buy a car from anyone else! He is the best! I had a bubble on one of m This is the second car I have purchased from Mando @ KIA of Lansing. I won't buy a car from anyone else! He is the best! I had a bubble on one of my tires. I needed tires, a new battery among other things. I called Mando, he had me go to the dealership and he looked at my current situation. I qualified for a brand new Soul. He had to call another of their locations to get a white one for me. He sent me home in a dealership car because of my tire and had the new car ready for me the next day! I spend very little time at the dealership and yet while I was there they kept checking in with me to let me know it wouldn't be much longer. That showed me they cared about my time. Another truly great experience there! The service department is wonderful also. Great to do business with such an honest caring salesman and dealership! In the past I have spent the better part of a whole day at a dealership in Arizona, not fun! More

Awesome. Making a major purchase such as a car can be extremely stressful. The folks at Kia of Lansing, Neil Miller, Greg Miller and Matt Sprague, made the exp Making a major purchase such as a car can be extremely stressful. The folks at Kia of Lansing, Neil Miller, Greg Miller and Matt Sprague, made the experience stress free as always. More

Love the Kia Customer Service! I bought my vehicle two years ago and it is the only place that I allow to fix my car. The customer service here has been excellent! I appreciate thei I bought my vehicle two years ago and it is the only place that I allow to fix my car. The customer service here has been excellent! I appreciate their work and they appreciate my business! More

Excellent Customer Service and Friendly Very quick to help you with oil changes. Very thorough in the inspection and with recommendations. Never pushy. Service area and waiting area are v Very quick to help you with oil changes. Very thorough in the inspection and with recommendations. Never pushy. Service area and waiting area are very clean. More

oil change and brakes The service at Kia of Lansing is always expedient professional and the job is done right Keith and his crew are always on the job and willing to liste The service at Kia of Lansing is always expedient professional and the job is done right Keith and his crew are always on the job and willing to listen to any concern you may have I would recommend Kia of Lansing to anyone that's a vehicle problem or is in the market for a new vehicle skip Young is not only a friend but a fantastic businessman who owns probably the finest Kia dealership in Michigan five stars More

Devan and Lisa were excellent at their job and where very You dealer ship rocks I was very happy with the service I got and all the help they gave me in finding the best car You dealer ship rocks I was very happy with the service I got and all the help they gave me in finding the best car More

Service review We worked with Kane, but didn’t see his name listed. Super helpful! Car was very clean, they showed us how to prevent future problems, and worked we We worked with Kane, but didn’t see his name listed. Super helpful! Car was very clean, they showed us how to prevent future problems, and worked well with the insurance adjuster More

Oil change and accessories / glass chip I was able to get my appointment quickly and the day and time I desired. They changed it for me, with a smile, when I needed to move it up. Found a ch I was able to get my appointment quickly and the day and time I desired. They changed it for me, with a smile, when I needed to move it up. Found a chip in my windshield and coordinated payment with my car insurance company. Alerted me for the need to replace filters and car was ready within an hour. Love KIA! More

Service Don’t get me wrong, I love my Kia, which is why I wanted it taken to Young’s for service. It’s been over a month and I still don’t have my car. They w Don’t get me wrong, I love my Kia, which is why I wanted it taken to Young’s for service. It’s been over a month and I still don’t have my car. They would tell me it was going to be ready and every time I called I was told I needed to wait another week. The fact that I had to call every time on the day they said it would be ready was upsetting. Especially with the answer of “not yet” every time. It wasn’t until I spoke to Devan that I was offered a loaner vehicle. I am just disappointed with the lack of communication. The only reason I am content right now is because of how Devan made me feel like I wasn’t completely forgotten about. More