Kia of Lansing - Service Center

Service Keep you updated with where they are on your service and what they are doing and how much longer it will be. They check on you several times. Keep you updated with where they are on your service and what they are doing and how much longer it will be. They check on you several times. More

AWESOME! When I come into Kia service, I feel so welcomed and comfortable that I wouldn’t mind spending the whole day there. Jeremy is awesome & helped me with When I come into Kia service, I feel so welcomed and comfortable that I wouldn’t mind spending the whole day there. Jeremy is awesome & helped me with all of my needs! THANK YOU KIA!!! More

Good job They do a good job, very friendly, and priced right. I go there for all of my services. If you can’t wait, they have shuttle service. They do a good job, very friendly, and priced right. I go there for all of my services. If you can’t wait, they have shuttle service. More

It was very goodt The workers have always been friendly. The service has been fast and good. This is my third Kia and I have been very satisfied with the vehicles The workers have always been friendly. The service has been fast and good. This is my third Kia and I have been very satisfied with the vehicles More

Customer Friendly Customer service at this dealership is first rate. Despite being a dealership, they work with the customer and try to accommodate their needs. The als Customer service at this dealership is first rate. Despite being a dealership, they work with the customer and try to accommodate their needs. The also can make arrangements to deal with emergency situations when needed. More

Never had a bad experience. With the exception of one accident that could’ve happened at any dealership/garage. (They forgot I was there, which they made up for.) Aside from that With the exception of one accident that could’ve happened at any dealership/garage. (They forgot I was there, which they made up for.) Aside from that, the service is always fast and friendly. More

Not ready when promised As soon as I arrived I asked if my car could be done by 10:30 because I had an appointment. That was 45 minutes away and I only needed an oil change. As soon as I arrived I asked if my car could be done by 10:30 because I had an appointment. That was 45 minutes away and I only needed an oil change. I was told that wouldn’t be a problem. After sitting for 40 minutes I went to ask for a update. At this point I noticed my car hadn’t even been pulled back yet. I find it very unacceptable to be told no can get out in 45 minutes when it wasn’t a possibility. They did make it right by letting me use a loaner car and bringing my car to me. I appreciate that very much. However I arrived at 9:40 and was told at 10:30 that my car should be ready at 11:15. I find it totally unacceptable for a simple oil change to take an estimated hour and a half. More

Very pleasant Let me know what was going on. Waiting room very pleasant. Service person very pleasant and nice. It was nice to have a snack and drink. Let me know what was going on. Waiting room very pleasant. Service person very pleasant and nice. It was nice to have a snack and drink. More

Awesome customer service, always! The service department makes me feel like I am the only one they are assisting every time I’m in in. I really enjoy stopping in for just an oil ch The service department makes me feel like I am the only one they are assisting every time I’m in in. I really enjoy stopping in for just an oil change. More

Short and sweet Great service and courteous team members. Kept me aware of what was happening at all times and went above and beyond to make sure I was taken care of. Great service and courteous team members. Kept me aware of what was happening at all times and went above and beyond to make sure I was taken care of. Thanks! More