Kia of Lansing - Service Center

Awesome staff who are knowledgeable and friendly! Very friendly people who made my family and my special needs son feel welcome! We don’t always get that type of service. Thank you Kia of Lansing!!! Very friendly people who made my family and my special needs son feel welcome! We don’t always get that type of service. Thank you Kia of Lansing!!! More

Worry-free care Always prompt, always courteous. Services are explained clearly and completed quickly. I've never had a concern about any of the work, but I know that Always prompt, always courteous. Services are explained clearly and completed quickly. I've never had a concern about any of the work, but I know that they'll stand behind it. I wouldn't trust anyone else to keep me safely on the road. More

We welcome you in the Kia family. I trust there expertise and experience to get honest and reliable service at a fare value. They make me feel like family. My daughter has a Kia, my so I trust there expertise and experience to get honest and reliable service at a fare value. They make me feel like family. My daughter has a Kia, my son has a Kia and we have brought two Kia's because they are dependable vehicles. THAT'S WHY OUR FRIENDS C US IN A KIA. More

The best! The best of the best! Always impressed by the friendliness, professionalism, and promptness. This team has excellent customer service skills! My famil The best of the best! Always impressed by the friendliness, professionalism, and promptness. This team has excellent customer service skills! My family really appreciates the great care and it’s why we continue to drive across town for it! More

Routine oil change I showed up to Kia for an oil change, without an appointment, and was helped immediately. Not only was my service complete in less than 30 minutes, th I showed up to Kia for an oil change, without an appointment, and was helped immediately. Not only was my service complete in less than 30 minutes, they performed a multi point check and noticed I could use a new set of cabin filters as well. All complete, like I said in less than 30, with a full service center full of customers. Very pleased! More

Settings I sent my car in with my husband because I was sick, but he seemed satisfied with the communication and the waiting area. I can't give it five stars I sent my car in with my husband because I was sick, but he seemed satisfied with the communication and the waiting area. I can't give it five stars because I have to reprogram settings after I get my car back. I find this annoying for just an oil change. For instance, my lights were no longer set on auto and my mode was changed from my normal Eco mode. Not sure what else I will find. I have not experienced this with other service departments. More

Great experience AGAIN The service department is always super helpful and fast! Love them all!!! I love how they take the time to explain everything!!! And as for sales I ha The service department is always super helpful and fast! Love them all!!! I love how they take the time to explain everything!!! And as for sales I have bought 2 cars from Kody and next car will be from him as well! More

Service Department Superb as always. No long waits to get checked in. Super friendly staff, welcoming. Shuttle service if needed. Comfortable waiting area & updates on h Superb as always. No long waits to get checked in. Super friendly staff, welcoming. Shuttle service if needed. Comfortable waiting area & updates on how your service is going & if anything else is needed. They also don't try to sell extra services only the necessary and that is a recommendation. I never meet the technicians but they obviously do a great job. Never had a problem More

Excellent service, as always I arrive 15 minutes late for my appointment. I ask if I can still get my oil change, I am told “Anything for you!”. I sit in a very nice waiting roo I arrive 15 minutes late for my appointment. I ask if I can still get my oil change, I am told “Anything for you!”. I sit in a very nice waiting room and am updated a few times of the status of my service. 24 minutes later, I am on my way. The service professionals are efficient, polite, and awesome to work with. I recommend Kia of Lansing. More

11,000 maintenance I brought my 2016 KIA Sorento in for its scheduled maintenance, and I had no wait time whatsoever. They also activated my UVO App and informed me of a I brought my 2016 KIA Sorento in for its scheduled maintenance, and I had no wait time whatsoever. They also activated my UVO App and informed me of a recall issue that needs to be addressed. I’m quite pleased with the service here. More