Kia of Lansing - Service Center

Kia of Lansing always finds a way to make me feel comfortable and well cared for. comfortable and well cared for. More

They are always helpful, polite and explain what needs to be done. Their customer service is exceptional. be done. Their customer service is exceptional. More

I was able to schedule a same-day oil change for 4:30pm. I showed up early after talking to the service guy Jeremy who said that would be fine and I would be in and out before my appointment time.. I waited I showed up early after talking to the service guy Jeremy who said that would be fine and I would be in and out before my appointment time.. I waited over 2 hours in total. One hour after my appointment time, my car was still up on their lift. I was late to pick up my child from daycare even though I planned my appointment over an hour ahead of pick up time. I was late to family dinner that evening as well. The service manager woman working the express lane apologized to me and gave me a discount, but a $10 discount doesn't fix a TWO HOUR waste of my time for an oil change. More

My arrived to my scheduled appointment at 4:30 and had to wait 5 minutes for someone to walk to my car and figure out that he had arrived for my appointment. While in the building he was wearing his army uni wait 5 minutes for someone to walk to my car and figure out that he had arrived for my appointment. While in the building he was wearing his army uniform because he had just gotten back from training and not one of the “friendly” staff had acknowledged him for his service. It almost seemed that they avoided him. More

Awesome Professionals, that treat their customers like family! Skip leads a team in going the extra mile, where their Service is always exceptional! family! Skip leads a team in going the extra mile, where their Service is always exceptional! More

I was delighted by my experience with the body shop. Estimation was quick and painless, they worked directly with my insurance, communicated status efficiently, completed the work as planned and on time Estimation was quick and painless, they worked directly with my insurance, communicated status efficiently, completed the work as planned and on time, and cleaned the interior of my car (that’s the delighted part). I will heartily recommend this to my friends and family. More

They always make me know like I’m their number 1 customer every time I come in every time I come in More

There service is with excellence by making each customer feel special. Giving quality service, making sure you understand the care that was given to your car. The staff is is very kind and helpful. feel special. Giving quality service, making sure you understand the care that was given to your car. The staff is is very kind and helpful. More

Great service, word was done quickly for less money than than the estimate. Highly recommend Jon and Jeremy for anyone. than the estimate. Highly recommend Jon and Jeremy for anyone. More

We own five Kias in the extended family (spectra, Sportage, 2 Optimas, Sedona) Kia of Lansing over the years has become like family to us! The best quality vehicles and service you’re find!! Sportage, 2 Optimas, Sedona) Kia of Lansing over the years has become like family to us! The best quality vehicles and service you’re find!! More