Kia of Orange Park

Horrible service! I live in Melbourne, FL. My mom lives in St. Marys, GA. In response to a Kia Engine Class Settlement letter, I made an appointment to have the Fac I live in Melbourne, FL. My mom lives in St. Marys, GA. In response to a Kia Engine Class Settlement letter, I made an appointment to have the Factory Recall Campaign KSDS update installed on my mom's car. I drove 3.5 hours to St. Marys and picked my mom's car up. I drove 1 hour south to get to the dealership. I arrived at the dealership 30 minutes early for my appointment. First off, I was told that I didn't have an appointment. I showed the service advisor my confirmation email. He looked up my mom's VIN in his system and said that her car already had the KSDS udpate installed 2 years ago. Soooooo, why didn't the service advisor tell me this when I called. I understand it wasn't her "problem" that I live 3.5 hours away. It IS her problem to verify that I need the service that she is scheduling me for. What a total waste of time and money. Kia should reimburse me for all of the fuel I wasted and for the day of PTO that I had to take! Go somewhere else for your service. This one is horrible! More

SCAMMY, DECEPTIVE DEALERSHIP. THEY LIST ONE PRICE JUST TO GET YOU TO CALL ONLY TO REFUSE TO HONOR THAT PRICE AND THEN IN TURN JACK EVERYTHING UP. DECEPTION AT ITS CORE.... STAY AW THEY LIST ONE PRICE JUST TO GET YOU TO CALL ONLY TO REFUSE TO HONOR THAT PRICE AND THEN IN TURN JACK EVERYTHING UP. DECEPTION AT ITS CORE.... STAY AWAY. More

This is my second time buying from KIA of Orange Park (KooP), Ive dealt with other dealers in the past but the level of attention and professionalism that KoOP provides is an absolute blessing. I am not (KooP), Ive dealt with other dealers in the past but the level of attention and professionalism that KoOP provides is an absolute blessing. I am not that close to this location to come to the dealership in person, where Sarah M. went above and beyond is meeting me at half the distance to make sure I get my new car. She did not have to do this but I really appreciate a place where people dont make you feel like just a customer but as a part of an extended family. She contacted me a few days later to make sure I was happy with the purchase and answer any questions. fast forward 2 years and my mileage was up but i wasnt done with the lease payments and i contacted her again, she was able to work her magic and get me on a 2023 model and once again she did not need to but met me halfway to make things easier. Im a proud second time KIA owner and I know her ambitions and motivations will take her places. I know next time someone asks for a recommendation of dealer and someone whom i trust my answer will continue to be Sarah M & the KoOP family. Thank you again! More

Sarah made our car buying experience at kia so amazing. She didn't pressure us to buy, got us exactly what we wanted and made sure I was knowledgeable on the features and functions before pulling out of th She didn't pressure us to buy, got us exactly what we wanted and made sure I was knowledgeable on the features and functions before pulling out of the lot. Great car buying experience and would definitely buy from her again! More

My past several visits there have been xxxx. It does no good to have appointment system. If a customer has an appointment at 11, then the customer's car should be going in the bay to be worked o It does no good to have appointment system. If a customer has an appointment at 11, then the customer's car should be going in the bay to be worked on at 11. My past several visits have been appointments. I was STILL there for 3-4 hours. That's ridiculous. That defeat the purpose for making appointments. Today, my appointment was 11. THERE WAS NO GREETER THERE. Rene told me the greeter was out. STILL, NO ONE GREETED ME. I SAT IN MY CAR FOR 15 MINUTES. About 3 different service employees walked past me on mulitiple occasions! I had to get out my car and walk inside the building before being helped!! Brian was no help. He was horrible as a durn manager. He brushed me off. I had to go to Rene. He wasn't any better. He initially told me my wait is 1 hr 45 minutes. I told him I had to be at woek at 3. He told me this at 11:30. I waited in wait area. At 2 pm. Rene give me update and said he coming right back. HE NEVER CAME BACK! I WAITED ANOTHER HOUR BEFORE GETTING UP TO LEAVE BECAUSE I TOLD HIM UPFRONT I HAD TO BE AT WORK AT 3! He offered paperwork but I declined because I had to leave. This was probably the worst experience out of all my bad experiences there. They need to do something!! If workers are calling out, then they need to offer some type of incentive for employees with great attendance. This is terribly pathetic. Please make sure Mr. Turner sees this! More

Excellent sales and service. Wonderful team, gets the job done quick and efficiently. Never had an issue Wonderful team, gets the job done quick and efficiently. Never had an issue More

Kia of Orange park will sell you a lot of lies. I was told that they was gonna help me with a car that I purchased from them in 2017 that was still under warranty but they did not want to fix. I w I was told that they was gonna help me with a car that I purchased from them in 2017 that was still under warranty but they did not want to fix. I was told they was gonna pay the car off and get me in something else. I found out after I signed the contract that they was not trading the car and was not helping me at all. I am being sued now because of the lies that was told to be by Dan Likes and Dan Hines. I have referred so many people to this place because I trusted them but all the trust has gone out the window. Never trust what they tell you unless you have them to put it in black and white. More

Everyone was helpful and pretty much help me with everything i need especially sarah and pinard everything i need especially sarah and pinard More

Very poor response from this dealership. I requested photos of the interior before I would make the 5 hour trip from Columbia SC to see the car, however all I kept getting from them was a r I requested photos of the interior before I would make the 5 hour trip from Columbia SC to see the car, however all I kept getting from them was a request for my phone number. I advised I only wished to converse through email until I received the interior photos. It seems as if they were ignoring my request and they were ONLY interested in obtaining my phone number. Very poor customer service on their part. I was VERY interested as the car was EXACTLY what I am looking for (color and everything) BUT I needed to see the interior pics before I drove the 5 hrs. Very disappointed in their responses and customer service. More

Great service, friendly atmosphere. Josh was amazing. not pushy, very kind, and professional. Got me in and out. Josh was amazing. not pushy, very kind, and professional. Got me in and out. More