Kia of Orange Park

Awesome and Patient Service Donald was extremely patient with me when I purchased my vehichle. We sent quite a bit of time with me as I searched the lot for the perfect car! I wa Donald was extremely patient with me when I purchased my vehichle. We sent quite a bit of time with me as I searched the lot for the perfect car! I was able to locate JUST what I was looking for...and I purchased the car! More

Horrible service center I should never have to wait over 2 hours for an oil change! If it wasn’t free I would not be here! This place is horrible! I made an appointment, stil I should never have to wait over 2 hours for an oil change! If it wasn’t free I would not be here! This place is horrible! I made an appointment, still waiting 2 hours later with no word on what’s taking so long, don’t come here if you don’t have to, as soon as the free coupons are gone I’ll never be back More

Top notch experience From the moment I walked in the dealership, I felt like a guest in a home. Gerell, in particular, made me feel comfortable with the entire car buying From the moment I walked in the dealership, I felt like a guest in a home. Gerell, in particular, made me feel comfortable with the entire car buying experience from start to finish. I never felt undue pressure and got exactly what I wanted and could afford. By the time I walked out, I felt so comfortable not only with my new car and how it functioned, but comfortable knowing I got a great deal and made a good decision. 5 stars!!! More

Gerell The “OMG” salesmanship Gerell is truly exceptional at his position. It’s unheard for a salesman of one year to be almost perfect. Polite, gentle, and honest. recommend Gerel Gerell is truly exceptional at his position. It’s unheard for a salesman of one year to be almost perfect. Polite, gentle, and honest. recommend Gerell 10x over. Keep it up Gerell! This is for you to be great!!!!! Sincerely, Nat S. More

Great first time experience! This is my first new car ever and it was great. Chris was the salesmen who helped me pick out my brand new Optima. He's a really charismatic and outgo This is my first new car ever and it was great. Chris was the salesmen who helped me pick out my brand new Optima. He's a really charismatic and outgoing person who cares about his clients. I told him what I was looking for and he brought me around to a bunch of cars that I was interested in. He understood i had a budget and was respectful of that. After much searching, I ended up with the Kia Optima that I wanted and that fit my needs. I would definitely recommend Kia of Orange Park to anyone along with Chris; You wouldn't know by looking at him, but he does speak spanish which was nice because we could connect at that level since I speak it too. I definitely recommend Chris as your salesperson if you're looking to buy from Kia. More

Not Satisfied This was my first time purchasing a new car I was there to get a Kia Soul but I was told that I had 2 choices a 4 door Kia Rio or a hatchback Rio This was my first time purchasing a new car I was there to get a Kia Soul but I was told that I had 2 choices a 4 door Kia Rio or a hatchback Rio. The sales consultant wouldn't even allow me to look at a Soul. I was there over 4 hours I was only allowed to do a test drive 3 times around the front of the sales lot in the dark . I asked the sales consultant why the car had roll up windows he said power windows were more money. I'm 60 years of age and this is a new procedure for me. But that didn't make sense to me for a 2017 vehicle . He begin to tell me it had the phone service on the steering to sync with my phone . A nice feature , However he never told me the vehicle didn't have a alarm system or power locks or cruise control. I find out when i finally decided to watch the videos in the manual after looking for these features in the vehicle for a few days.unsucessfully. I was also puzzled as to why they put on the sales form that the vehicle had 8 miles at purchase rather than the actual 18 miles it had on it. I have a disability and there are no arm rest and reaching across the ,vehicle to open doors for passengers is a great inconvenience and all the features that are missing should of been shared with me from the beginning at the time of sale. I spoke to the sales person and he said I could trade but would have higher payments. Which I thought ewas very unfair. Also there is a feature for Eco that makes the vehicle seem that it's going to stall out during any stops or idling . Which allegedly saves on gas but causes you to wonder if the vehicle is actually going to stall.? I referred a friend there She was there for 6 Hours. A few days after she got a vehicle from them the finance company sent her a letter and said she wasn't approved for the loan even though she had the car . She tried contacting Kia district manager several times with no success after the sales consultant told her not to worry about the financial company just ignore them. The ethics of good and loyal sales etiquette is definitely missing and the customer satisfaction has been forgotten and kicked to the side. Training in these areas wouldn't be a bad idea. More

Kia Soul Me and my grandma just bought our 2017 Kia Soul from there yesterday and we love it...Kirk the sale rep and John the Finance guy were great! You won' Me and my grandma just bought our 2017 Kia Soul from there yesterday and we love it...Kirk the sale rep and John the Finance guy were great! You won't be disappointed if you shop here . More

Great attention.. The sales staff are very attentive to my needs in the car I wanted. They made sure I was happy with my choice. I will reccomenend them to everyone. The sales staff are very attentive to my needs in the car I wanted. They made sure I was happy with my choice. I will reccomenend them to everyone. More

Unscrupulous Sale This dealership sold my 80 year old Mom and my brother, who has MS, a Kia Sports he last year, with a $4,000.00 down payment. My bro4passed away last This dealership sold my 80 year old Mom and my brother, who has MS, a Kia Sports he last year, with a $4,000.00 down payment. My bro4passed away last month. Mom wanted a smaller vehicle, as this one was bought to accommodate my brother's needs. She was told by the dealership that there was over $8,000.00 in negative equity even with the $4,000.00 down payment. Can we say this dealership took advantage of them. More

Poor customer service, My customer service representative failed to keep me informed on the status of my vehicle.I had to chase her down to get any information. The service My customer service representative failed to keep me informed on the status of my vehicle.I had to chase her down to get any information. The service technician did not seem to be very qualified, took many attempts to isolate my problem, in the end the most expensive solution was found. On the plus side they returned my Kia in very clean condition. More