Kia of Port Charlotte

I went to this dealership looking to purchase a vehicle and was helped by salesman Teddy Castelo. He was very kind and knowledgeable. I highly recommend coming here and working with him. and was helped by salesman Teddy Castelo. He was very kind and knowledgeable. I highly recommend coming here and working with him. More

I saw a car I wanted, called and spoke to a woman whose name I forgot since it’s been a few weeks. I let her know I was bringing a check from my specific credit union, that I was driving five hours to get name I forgot since it’s been a few weeks. I let her know I was bringing a check from my specific credit union, that I was driving five hours to get there, which car I wanted, I also asked how long does the paperwork take since I would need to leave to drive back within an hour or so. I asked if they were able to hold it she said yes and if there was anything I needed to bring besides DL and the money she said no. I drove the five hours. Once I get there, I test drove the vehicle, played with a few of the features and talked about the heated seats with James S. the salesman. I started the paperwork. They said I couldn’t use my credit union, even though I let them know that before I got there, they stressed how I needed to go through them for financing. I did not want another run on my credit so I was going to leave then they changed their mind. The process took 2 1/2 hours not the hour or less I was quoted. So it postponed my drive back. Then I get in the car after the purchase was done. They couldn’t be bothered to clean or vacuum the car. I drive off the lot as they were closed and my tire lights started going off. It said I needed air pressure so I stopped to put air in and noticed there were no valve caps on the tires. I called multiple times. Finally, someone answered they told me to come back. They provided tire caps, and air. Then on the drive home on a very cold night I’m trying to find the heated seat seats that was advertised. My vehicle does not have heated seats at all. This is not the salesman’s fault since it is stated on the paper however it is the fault of the person who did up the paperwork when the dealer first got the car and put heated seats on there. It was false advertising, I’m waiting for a response from management still. I called James to let him know he didn’t seem to care and offered me a free oil change and car wash, if I was willing to drive five hours to come get it. Why didn’t you wash the car while I was there or during the 5 hrs it took for me to get there. I told him I wanted the heated seats that I was promised. This is absolutely the worst experience I’ve had buying a car and I have had several. No management has reached out to me. Since then, my tires drop 10 psi every seven or eight days so I need brand new tires that cost about $300 for the cheapest SUV tires. I wouldn’t recommend this dealership. They sell cars but don’t seem to be good at basic customer service. I spent over $30k. It’s not the most but I worked hard for it to not have what was promised. $5k over the listed price in “fees”. I was advised to give it 30 days for them to rectify the issue before going the next step. I don’t want seat covers I want the heated seats. My previous car had heated seats. I would have just kept looking for a vehicle if I would’ve known. Now I have a car that is ok but not worth the drive, service and consistent issues I’ve had in the 20 days. More

It was fine. I hate car shopping because it's so stressful. Aden and the team made it go smoothly. I hate car shopping because it's so stressful. Aden and the team made it go smoothly. More

Great service easy to get there tech very good video very informative lobby clean need some snacks informative lobby clean need some snacks More

She was very kind and understanding. She provided good advice and feedback on my tires. She provided good advice and feedback on my tires. More

Staff was great at this location especially working with Teddy. He knows his products and will get you into the right car! Highly recommend him! Teddy. He knows his products and will get you into the right car! Highly recommend him! More

The service department is a first in class operation. Quick and expert services are the best. Quick and expert services are the best. More

Great service! Employees were very friendly, informative, and professional. Ron did an excellent job helping us! Employees were very friendly, informative, and professional. Ron did an excellent job helping us! More

Derek was great and helped me get into the car I wanted. I would definitely recommend him to others! It was a great experience. I would definitely recommend him to others! It was a great experience. More

My partner and I visited Kia to explore options for purchasing a new vehicle. I had identified several models on the Kia website that I was interested in viewing and test-driving. I viewed the Kia purchasing a new vehicle. I had identified several models on the Kia website that I was interested in viewing and test-driving. I viewed the Kia K4, The GT model on the lot and was informed that the particular feature I wanted was available on the EX model. While outside, I found the exact EX model on the Kia website that was advertised under the current promotion. The sales representative took a photo of the listing from my phone. We returned inside, my credit was run, and I signed initial paperwork for the car I had selected online and shown the representative. I asked the sales representative about the out-the-door pricing and whether the promotional discounts applied. She stated she did not know and that those details would be addressed with the finance department once they heard back from the bank. Approximately 45 minutes later, she returned and said she had searched the entire lot but could not locate the vehicle. She stated she would just swap it out for another K4 EX instead so I needed to sign new paperwork. At no point did she disclose that the replacement vehicle was not one of the advertised online, that it was not covered by the promotional pricing, or that its price was significantly higher. When we met with the finance manager, the numbers presented were noticeably higher than what had been initially discussed, which I thought was weird because I had agreed to put more even more money down. I asked whether any of available promotional discounts— I had seen—were applied. I was told yes some discounts were applied. My partner inquired about the interest rates and who was handling the financing. Initially I was given 3 options when we began discussing the optional packages, the finance manager did not disclose that the car packages were optional until my partner specifically asked what the monthly payment would be without them. Only then were payment options available disclosed to me. After signing the final paperwork, I went outside and immediately noticed several visible cosmetic scratches on the vehicle. I photographed the damage but was told it was fine to leave with the vehicle. Later that evening, while reviewing my paperwork, I realized significant details were inconsistent with what I had been told. How did the sale price become more than the MSRP of the car if the discounts were applied? I returned to the dealership to ask when the cosmetic damage would be repaired and to speak with a manager. I wanted clarification on why the vehicle I selected from the website—and the vehicle for which I initially signed paperwork—was nearly $3,000 more than the vehicle I was ultimately sold. None of this price difference had been disclosed, despite my asking multiple times why the cost was higher even as I increased my down payment and extended the loan term. I had been told the difference was due to interest rates, not because I had been switched to an entirely different, non-promotional vehicle at a higher price. During this conversation, the finance representative claimed he was unaware that the vehicle had been switched. I was told you just selected the vehicle and the situation was referred to it as a “simple miscommunication” between the sales representative and I. He stated that the deal could not be changed because of how far we’ve made it into the process but that he would look for what incentives he could offer to compensate for the situation. This experience has been extremely disappointing, especially as a first-time car buyer. If this is representative of how Kia allows its associates to conduct business in deception and fraudulent. I plan to file a complaint with the consumer protection agency, the DMV and also report this incident to the BBB. I recommend anyone who has a had a similar experience to the same as well. More