Kia of Port Charlotte

I was very impressed with Port Charlotte Kia. My sales person was Derrick and he was extremely helpful, considerate, and knowledgeable. After I signed all the documents with Richard, whom I reall My sales person was Derrick and he was extremely helpful, considerate, and knowledgeable. After I signed all the documents with Richard, whom I really liked as after a long day, he was pleasant and easy to talk to, Derrick walked me to my new car and explaind how certain things worked. He set up my blue tooth for me, helped me get radio stations in place, and answered all my questions. He and Richard both told me not to hesitate to call them if I needed anything. Side note: You cant get through to talk to anyone. I tried to call Kia the next day and was on hold over an hour. You definitely need to hire people to answer the phones! I also enjoyed working with Aley , I don't think thats his name, but he was the insurance guy. He was great and answered all my questions! Anyway.....I really appreciate how nice everyone at Kia was to me and they made buying a car a very nice experience! More

Slowest service ever! !! It doesn't seem to have improved in the last 4 years we have been trading cars with your company and using your service center. I plan to no longer !! It doesn't seem to have improved in the last 4 years we have been trading cars with your company and using your service center. I plan to no longer use you for service of our 3 rd car we purchased with you More

As painful a car buying experience as we have ever had. Twice we tried to walk but were told they would do better. It took 7 hrs because our salesman was new and never did a used car turn it. Three times Twice we tried to walk but were told they would do better. It took 7 hrs because our salesman was new and never did a used car turn it. Three times he had to redo paperwork. He got my wife's name wrong despite having her drivers lic in his hand...had to start paperwork over again. We clearly stated we wanted $35,000 for our vehicle or we would leave, Austin agreed to that but never made it on ther contract. We had an email from the General Manager and the Finance and Sales Staff seemed totally confused what we were talking about. Our goal was to lower our monthly payment and interest rate per the Gen Manager's email, NONE of that was honored. Our Financial Rep with two whole days in the company made promises he had no intention of keeping, when a different Financial Rep came in to fix the interest rate, to 4.49, dispite asking him to stay, he left us. The other Financial Rep got angry and scolded us for not listening to him. My God, we could have leased that K5 KIA for 36 months at $299 a month....the salesman nor Finance Rep had no knowledge of the REVUP Program on the company website. We have been loyal customers for over 7 years, bought 4 cars from them. Billy Fuccillo and Bill Shallow, great folks, cared about customers. This new crew, RUN! RUN as fast as you can to a different dealer. They only see dollar signs! More

I had a painless experience working with Stephanie. She was tentative to the things of importance to me. She answered all my questions and the ones she didn’t know she was able to get an answer for me. She was tentative to the things of importance to me. She answered all my questions and the ones she didn’t know she was able to get an answer for me. I’m so glad she was the person to was paired with me. More

They made the whole leasing process stress free,l. I didn’t feel pressured not feel pressure to purchase any vehicle. The experience was excellent I didn’t feel pressured not feel pressure to purchase any vehicle. The experience was excellent More

I have been a customer with Kia since 2014. They have always been great! Bruno was professional and nice to work with. I will never go anywhere else for my vehicle needs. They have always been great! Bruno was professional and nice to work with. I will never go anywhere else for my vehicle needs. More

Beautiful dealership and staff was friendly and very helpful while we decided what would be the best fit for our needs. helpful while we decided what would be the best fit for our needs. More

The dealership is great the time it takes from the time you pick out a car to the time you leave is way way way too long other than that everything is good you pick out a car to the time you leave is way way way too long other than that everything is good More

We bought the car we wanted, but it was not a pleasant experience. We were at the dealership for six hours. Our salesperson was friendly but not knowledgeable or helpful. He kept leaving us, he kept makin experience. We were at the dealership for six hours. Our salesperson was friendly but not knowledgeable or helpful. He kept leaving us, he kept making excuses and after 5 hours and having a deal we said we would come back tomorrow to close the deal. The Finance Manager came out and said they would finish in 10 minutes if we would stay; we did and it was another hour and 5 minutes! We were given incorrect information about our finance company, first payment due date, we were not told the interest rate and so much more. None of the features of the car were explained and they did a horrible job on the detailing. More

service is a mess, took vehicle in for service for paint repair and dent removal. no painter for the week, dents were removed but they didn't tell me that there was no painter working due to vacation. poor repair and dent removal. no painter for the week, dents were removed but they didn't tell me that there was no painter working due to vacation. poor planning poor communication between departments or to the customer. they had the car for the whole day and didn't advise me there was no painter, very unhappy on first service experience.. More