Kia of Wesley Chapel

no pressure Michael went out of his way to find the vehicle we were looking for. He answered all of our many questions and even made sure our cell phones were con Michael went out of his way to find the vehicle we were looking for. He answered all of our many questions and even made sure our cell phones were connected. More

Worst Car Buying Experience Ever! I typically don’t ridicule a business or anyone personally, but I have to make this an exception. My experience with Fuccillo personnel and management I typically don’t ridicule a business or anyone personally, but I have to make this an exception. My experience with Fuccillo personnel and management has been abysmal. First, we purchased our daughter a brand new 2018 Kia Rio S in mid May for her graduation from high school, so you can imagine she was very excited and grateful. Less than 5 months later it’s sitting in Fuccillo’s service center! The car starts but when you put it in gear it shuts down. Second, communication with both personnel and management has been just as bad. They towed the vehicle last Thursday, we were working with a gentleman named Leo, who assured us he would work the issue with the technical center in California, and stated he would communicate the next day between 11 am to 12 pm. No phone call. My husband called them around 4:30 pm and inquired about the status...no one knew anything! Finally, the service supervisor, Neal, communicated that based on analysis it must be the “throttle”, whatever the xxxx that is! Anyway, he apologized and assured my husband he would communicate the next day, and that the same technician would be working the issue. The next day...nothing! My husband called again around 4:30, asked for Neal...he’s gone for the day! A gentleman named Dusty, communicated that it wasn’t the throttle, they have to continue working with the technical center in California on Monday as it’s the end of the day and a weekend. Thirdly, not one person has offered a loaner or rental car. Now, my husband inquired, but unfortunately, Leo didn’t have the authority. Neal, briefly discussed it, but it was obvious he was avoiding the topic. Note: I’m venting about a brand new car with only 1,700 miles! Believe, I have a lot more I could write on several subjects in my dealings with this company. A military rebate that was communicated we should receive within 6 - 8 weeks taking 16 weeks. Would’ve taken longer if my husband didn’t contact Kia International. When purchasing a so called quality vehicle, you shouldn’t have to get to know dealer personnel personally! I hope Mr. Fuccillo reads this post and offers my family one of those cruises he always advertises about. At the end I want what we paid for...a brand new 2018 Kia Rio S that operates! More

Excelencia Mi familia y yo estamos agradecidos por la ayuda y recomendamos 100% por la calidad de servicio al cliente. Precios, atención y orientación justa y ne Mi familia y yo estamos agradecidos por la ayuda y recomendamos 100% por la calidad de servicio al cliente. Precios, atención y orientación justa y necesaria para adquirir vehículos de acuerdo a la necesidad del cliente. More

Umberto the service advisor was amazing I was scheduled for an oil change and a free inspection and from the moment I walked in the service area IUmBerto was professional and helpful and hig I was scheduled for an oil change and a free inspection and from the moment I walked in the service area IUmBerto was professional and helpful and highly qualified to assist me. He kept me updated throughout the process and acknowledge my areas of concern about my car. Thank you Umbero for such a caring experience. Dawn Dooley More

Amazing Experience I always bring my Sorento in to see Dusty!!! Everything from the coffee to the donuts is top notch. The facilities and service experience could not be I always bring my Sorento in to see Dusty!!! Everything from the coffee to the donuts is top notch. The facilities and service experience could not be matched by none. Thank you Fuccillo Kia of wesley chapel for all you do!!!! I look forward to servicing my vehicle, because that means its time to go to Fuccillo Kia!!! More

Very pleased This is the second car we bought from Mike Lindsay he’s a straight shooter and a very nice guy who knows his products y’all better hold on to him This is the second car we bought from Mike Lindsay he’s a straight shooter and a very nice guy who knows his products y’all better hold on to him More

Excellent Service Location was very clean!!! Was greeted when I arrived by Anthony whom was very nice and professional. Asked questions he was very helpful in my time o Location was very clean!!! Was greeted when I arrived by Anthony whom was very nice and professional. Asked questions he was very helpful in my time of need. He got right to work for me and the deal was made without any pressure. I am a very happy customer all due to this wonderful dealership and staff!!!! Thank you so much I will recommend your business to anyone. More

Great customer service The staff was friendly and informative. I called to schedule an appointment and was able to be seen the next day. The price was very reasonable for an The staff was friendly and informative. I called to schedule an appointment and was able to be seen the next day. The price was very reasonable for an oil change and an overall inspection of the vehicle. More

First time at Fuccillo Kia - Excellent The salesman, Isreal, was very nice, knowledgeable, and very helpful. It was overall a very pleasant experience. Everyone was very helpful and very The salesman, Isreal, was very nice, knowledgeable, and very helpful. It was overall a very pleasant experience. Everyone was very helpful and very nice. The car is great - just what I wanted and needed. Overall, very happy. More

Excellent customer service The staff at the dealership were very friendly and professional. There was minimal pressure into purchasing additional options. Nathan is a great sale The staff at the dealership were very friendly and professional. There was minimal pressure into purchasing additional options. Nathan is a great salesmen and went the extra mile in helping me with coordinating vehicle pickup. The finance rep explained my options and obtained a better loan rate than I had walked in with. More