Kia of Wesley Chapel

New owners, even worse service I had an appointment to install four new tires and do an alignment. It took 3 hours and 40 minutes to get done (for a job that takes no more than an I had an appointment to install four new tires and do an alignment. It took 3 hours and 40 minutes to get done (for a job that takes no more than an hour, maximum), during which time no member of the staff came to update me on their progress. To make matters worse, the service consultant did a bait-and-switch on the tires: I had been quoted a price on tires with a 60,000 mile warranty, but they installed substandard Nexen tires instead. The dealership also provided no ownership materials on the tires. If you want your time wasted and your money stolen, this is your dealership. More

I don't know who these other reviewers are but I totally dis agree. My daughter and I have been shopping for a small to mid size vehicle at several dealerships around the Tampa Bay Area. This dealership caught m agree. My daughter and I have been shopping for a small to mid size vehicle at several dealerships around the Tampa Bay Area. This dealership caught my attention with their looney commercials. I admit I was somewhat curious and went there yesterday afternoon. Upon arriving we were swarmed with several salespersons asking to help us. I said that we were shopping for a vehicle and wanted to know if the vehicles were in the showroom. One salesperson said yes and my daughter and I entered. There was such chaos in the showroom with tables, chairs and people all around but no cars. We went back outside and I said to the same salesperson, "I thought you said the cars were inside". He said he misunderstood and that all of the cars were outside. I told him that I wanted to get an idea of what vehicle I should get and price. Now I understand that you can't give me a firm and final price until after you check my credit but this guy went straight into credit application. I told him I wouldn't. He asked me to wait while he spoke with a manager. While waiting for the manager my daughter and I agreed that this sales person had no knowledge or experience and was just trying to sell cars at any cost including lying. We got up and started to walk out. We noticed the salesperson and a manager starting to approach us as we were leaving. Neither attempted to stop us. I guess these cars are just jumping off the lot. Oh well their loss. We ended up at Kuhn Honda on Dale Mabry where we just closed a great deal. The customer respect and service here is much better than the gimmicks at Fuccillo. Shame on you FUCCILLO. The only thing we saw that was huge was our disappointment. More

Beware Wesley Chapel I live near their Cape Coral FL dealership and have a KIA I took it in to have a recall notice taken care of. After 1 1/2 hours they came back said I live near their Cape Coral FL dealership and have a KIA I took it in to have a recall notice taken care of. After 1 1/2 hours they came back said thanks for coming in you are all taken care of gave me my keys and paperwork. I put the paperwork in the glove compartment and left. The next day a nice lady called and asked when I wanted to come back and have the work done. I thanked her but said the work had been done. She asked if I could get the paperwork they gave me, I did, and she was right. The part the guy the day before said was put on wasnt. MY FAULT! I TAKE THE BLAME! I SHOULD NOT HAVE LISTENED TO FUCCILLIOS REP When I called KIa to complain, they stated they could do nothing to compensate me, but said they told KIA owners when this happened to call the dealership back and asked about compensation. When I called back I got the service manager. He agreed it was their mistake but said he could do nothing to compensate me for it. He expected me to take more time off from work (losing money) and drive 30 miles because of their mistake. They scheduled the time because they had to get the part.. I dont know if they lost the part or ordered the wrong part. Businesses do make mistakes but then they make it right with their customer. In this instance Fuccillos expects the customer to pay for Fuccillos More

nasty Called and was told price match on new vehicle purchase price on a 2015 Forte .... extremely difficult time that cost me thousands... they refuse to a Called and was told price match on new vehicle purchase price on a 2015 Forte .... extremely difficult time that cost me thousands... they refuse to address all my issue and intimidation tactics for the sales... very unprofessional...I made a HUGH mistake. Love Kia vehicles not this dealership. More

It was a Pleasure! Dear Mr. Hamilton Just a note to say THANK YOU for your patience, persistence and professionalism towards us when we came in to purchase the Kia So Dear Mr. Hamilton Just a note to say THANK YOU for your patience, persistence and professionalism towards us when we came in to purchase the Kia Soul. The whole process of purchasing a vehicle can be long and time consuming, but thanks to you and your fellow co-workers,  the whole process was a great experience overall.  It was very nice dealing with you. You are an asset to the dealership, and it's nice to know that you are bi-lingual as well. We will not forget the  excellent service you afforded us and we will definitely recommend Precision Kia to all our friends and to you in particular.  THANK YOU AGAIN!  Mr. Roberto and Mrs. Ann Lavergne and Carmen Lavergne (Daughter/Secretary) More

Professional, helpful and not pushy!! I was looking into trading in my 2005 PT Cruiser, my baby..... I fell in love with the Kia commercials and the darn hamsters! So when I was ready I I was looking into trading in my 2005 PT Cruiser, my baby..... I fell in love with the Kia commercials and the darn hamsters! So when I was ready I went in to see Paul Hamilton. He was absolutely the kind of salesman I would want when looking to buy a car. Paul was, professional, friendly, very funny and not at all pushy. I would recommend Paul to my friends and family in a heartbeat! PS.. I LOVE my new 2015 Kia Soul! More

POOR Treatment with HIGH PRESSURE I inquired about the price of a car over the internet, and a RUDE gentleman from PRECISION KIA responded to my inquiry by phone. It was an AWFUL EXPE I inquired about the price of a car over the internet, and a RUDE gentleman from PRECISION KIA responded to my inquiry by phone. It was an AWFUL EXPERIENCE! His first question was about much I wanted to spend, and how much money I made. Reluctantly, I told him how much I wanted to spend, but politely refused to tell him my salary. He REFUSED TO COMMUNICATE even the most basic information about the 2014 OPTIMA, until he was able to establish that it was something that I could afford. REALLY? My first impression of PRECISION KIA is to STAY AWAY. If I was treated in a DISMISSIVE manner over the phone, why in the world would I ever go there in person? The gentleman with TERRIBLE CUSTOMER SERVICE asked over and over for my personal information. When he realized that I wasn't going to reveal my personal information, he closed the conversation by telling me if I wanted the information, then I better come in and get it. I intend to AVOID PRECISION KIA. More

Love this dealership This was one of the best experiences that I have ever had at a car dealership. Paul Hamilton was very helpful and knowledgable. I would recommend them This was one of the best experiences that I have ever had at a car dealership. Paul Hamilton was very helpful and knowledgable. I would recommend them to anyone in the market for a new Kia. More

Fantastic, Game Changing Dealership, Unbeatable Experience! Just bought our first KIA from Chemeka Chambers @Precision KIA and we are in love. Not just with our new 2015 KIA Sorento but with the way we were tre Just bought our first KIA from Chemeka Chambers @Precision KIA and we are in love. Not just with our new 2015 KIA Sorento but with the way we were treated like guests at a home. We were served promptly and with undivided attention. We came in late and when it was raining Chemeka didn't let that phase her willingness to help and show us around a few different Sorentos on the Precision KIA lot. We were in and out in a little over 2 hours and left in the SUV we came to get. The entire team worked with smiles and a warmth that made us feel welcome. Managers and other teams members helped get our car ready to roll, even the detail guy stayed late to detail our new Sorento! We are blown away with this dealership and will for sure be there again when we need a new car. If you go, ask for Chemeka she will make your purchase right. More

Excellent Experience Just purchase a car from Precision Kia of Wesley Chapel last Thursday. Paul T. Hamilton was not just a professional sales man, he made sure that my ex Just purchase a car from Precision Kia of Wesley Chapel last Thursday. Paul T. Hamilton was not just a professional sales man, he made sure that my experience was 5 star. He made the transaction not only smooth, but fun. Excellent service from him and all the staff at Precision Kia. I will be referring many friends to him. Thank you so much for the great experience. I love my new care. More