Kia of Wesley Chapel - Service Center

New owners, even worse service I had an appointment to install four new tires and do an alignment. It took 3 hours and 40 minutes to get done (for a job that takes no more than an I had an appointment to install four new tires and do an alignment. It took 3 hours and 40 minutes to get done (for a job that takes no more than an hour, maximum), during which time no member of the staff came to update me on their progress. To make matters worse, the service consultant did a bait-and-switch on the tires: I had been quoted a price on tires with a 60,000 mile warranty, but they installed substandard Nexen tires instead. The dealership also provided no ownership materials on the tires. If you want your time wasted and your money stolen, this is your dealership. More

Beware Wesley Chapel I live near their Cape Coral FL dealership and have a KIA I took it in to have a recall notice taken care of. After 1 1/2 hours they came back said I live near their Cape Coral FL dealership and have a KIA I took it in to have a recall notice taken care of. After 1 1/2 hours they came back said thanks for coming in you are all taken care of gave me my keys and paperwork. I put the paperwork in the glove compartment and left. The next day a nice lady called and asked when I wanted to come back and have the work done. I thanked her but said the work had been done. She asked if I could get the paperwork they gave me, I did, and she was right. The part the guy the day before said was put on wasnt. MY FAULT! I TAKE THE BLAME! I SHOULD NOT HAVE LISTENED TO FUCCILLIOS REP When I called KIa to complain, they stated they could do nothing to compensate me, but said they told KIA owners when this happened to call the dealership back and asked about compensation. When I called back I got the service manager. He agreed it was their mistake but said he could do nothing to compensate me for it. He expected me to take more time off from work (losing money) and drive 30 miles because of their mistake. They scheduled the time because they had to get the part.. I dont know if they lost the part or ordered the wrong part. Businesses do make mistakes but then they make it right with their customer. In this instance Fuccillos expects the customer to pay for Fuccillos More

My car buying experience with this dealership was fine, but they have the worst service department. There is always only 1 guy working the service counter so you’re always waiting for them to get off the but they have the worst service department. There is always only 1 guy working the service counter so you’re always waiting for them to get off the phone or finish up with a customer. You just don’t get a sense of urgency that I’ve seen at other dealerships (I’ve recently owned a Honda and Mazda) so it's already a slow process. I recently stopped in because my windshield washer fluid wasn't coming out. I was told I needed to have the pump replaced and that they’d have to order the part. The service guy said it would take about 5 to 7 days for the part to get in and then they would give me a call to set up a follow up appointment. A week went by, I called and the part still wasn’t there. I never got a call from Kia and ironically the fluid started to work on its own. Today I called Kia for the heck of it to see if the part had come in (it’s now been a month). The guy put me on hold for a few minutes and said “oh yeah it’s in, do you want to set up an appointment?” I told him I was angry that no one had ever called me and all he said was, “I guess we’ll just send the part back”. If I didn’t have a prepaid service plan with Kia I would go somewhere else!! More

This is first new car dealership service department I can truly recommend. In 5 decades of driving this is my first encounter with dealer service department which gave me total satisfaction. No questions, no truly recommend. In 5 decades of driving this is my first encounter with dealer service department which gave me total satisfaction. No questions, no hassel or haggling over warranty service; completed work precisely in time promised. Answered my questions, didnt try to soft sell extra's or services. Appointment was convenient and with no wait. More

Had 60,000 mile service performed on my Kia of which I had purchased from precision Kia three years ago. Great service, car was completed on time and was returned clean inside and out. had purchased from precision Kia three years ago. Great service, car was completed on time and was returned clean inside and out. More