Kia on Atlantic

Great service! My vehicle was ready 30 minutes sooner than I expected! Oil change, tire rotation and a new battery. Now I'm back on the road! My vehicle was ready 30 minutes sooner than I expected! Oil change, tire rotation and a new battery. Now I'm back on the road! More

Had to get new tires and alignment for our 2017 Kia Sorrento. I did some homework, and check some prices around the city, and Southside Kia was extremely competitive. It was also good to have the work Sorrento. I did some homework, and check some prices around the city, and Southside Kia was extremely competitive. It was also good to have the work completed by Kia dealership. And the best part of the review is regarding our service advisor, Anthony Grant. He is an asset to the dealership, and does his job extremely well. He is not only friendly, but goes out of his way to ensure complete satisfaction from the time you enter the premises to get the work done, to the time you leave. Thanks again Anthony Grant for a job well done! More

Mr. Anthony Grant who is our Service Advisor is great to deal with. We use Southside Kia for our regular maintenance when we are in Jacksonville away from our home up north. Anthony has been our service adv deal with. We use Southside Kia for our regular maintenance when we are in Jacksonville away from our home up north. Anthony has been our service advisor each time and always delivers outstanding service. He is welcoming and courteous. He's always busy with his work load but always takes the time to ensure we are not rushed and all of our questions are answered. He always provides great follow up. He's 5 stars plus in our opinion! More

Overall experience was great. Anthony did an excellent job keeping us posted on the process. Your service department was very busy, however, Anthony seemed to be pressed to keep u Anthony did an excellent job keeping us posted on the process. Your service department was very busy, however, Anthony seemed to be pressed to keep up with everything going on. More

They are always on time and very professional. Great people! I really like coming everyone is so nice and the hot coffee is awsome! Great people! I really like coming everyone is so nice and the hot coffee is awsome! More

Mr. Anthony Grant, the full-service department and the customer service agents are always willing and able to assist and I always receive excellent service. The driver of the van that takes you to or pick customer service agents are always willing and able to assist and I always receive excellent service. The driver of the van that takes you to or picks you up from work just wonderful. More

I always get good service from this dealership. Service advisor, Tommie Mercer understood what I needed and was most cooperative. Service advisor, Tommie Mercer understood what I needed and was most cooperative. More

Great people, great customer service and always quick getting my needs taken car of without any issues getting my needs taken car of without any issues More

I contacted the General Manager directly because I felt the Service Manager was non-responsive even though he said he’d get back to me. I can only imagine the GM delighted the inquiry to the very person I the Service Manager was non-responsive even though he said he’d get back to me. I can only imagine the GM delighted the inquiry to the very person I wanted to discuss. By the Service Manager’s own word, just because we did “shotty work” on the engine replacement, doesn’t have anything to do with the catalytic converter code coming up the next day. My engine light came on, all they did was hook it up and tell me I need a new Catalytic converter. Quoted me $2,900. Plus and would have to order and have the part in 2-3 days. They never even checked the work, no mechanic just “computer says”. I called around, only needed a portion of a catalytic converter. The “mechanics” actually did an assessment first, got the part which was damaged by the fumes being caused during the oil consumption problem. My engine had not been mounted properly, greater than a 1/8 inch gap, only one bolt was out back on the engine, the other bolt was actually found in the catalytic converter. NO Accident. The mechanics wrote up what they found, I hoped Kia would do right by me and pay the repairs or at least some of it. The Service Manager, very snuggly offer a $500.00 credit to use in their service department. Took no responsibility, condescending to my lack of auto knowledge to think one thing had anything to do with the other, even with the shotty work. This is the 2nd Kia from this dealership, my first Kia died a week after I put $1200.00 of work into it. Since I had no warrenty remaining I had to buy a new car. With 17 months of payments left I did not want to do that again. My Service Adviser had to tell sales to leave me alone because they kept calling to buy my car. One more thing, when I tried to use the $500.00 to purchase an extended warranty, I received no help whats so ever. A promise of a call regarding the credit and then nothing. He likely spoke with the Service Manager regarding it and was once again no help. One thing I learned from this, going to a dealership for help means nothing, their mechanics don’t have extensive training or experience, you can get anybody that has some background with little experience. My belief the dealership is the best place to go is totally gone, find a good mechanic that will look under the hood. Very poor service and response. I do not give negative reviews generally, but this was so poor and extremely expensive a lesson. More