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King City Chrysler Center

Mt Vernon, IL

Overview
Employees
Reviews
Vehicles
4.7
326 Reviews
At King City Chrysler, we are committed to exceptional customer service and quality cars, at affordable prices. Our team is proud to serve the communities of Mt. Vernon, Fairfield and surrounding areas. We look forward to providing you with the best car buying experience possible. Shopping for a new or preowned vehicle is fun when you visit King City Chrysler Center Inc, located in Mt. Vernon, Illinois. Our customers come from throughout the St. Louis, Missouri, metro area to take advantage of our low-pressure, hassle-free experience. We also have an extensive inventory of new and used cars, a service department, and plenty of other perks.
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1603 Broadway St

Mt Vernon, IL

62864

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Showing 326 reviews

March 06, 2023

Great service,they even got me in before my appointment time. Everyone was very nice! More

by mickeys.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2023 -

King City Chrysler Center responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Greg Krahn Service Manager

Helpful
March 03, 2023

Everyone is always nice. When you get your car worked on the service is quick and good. More

by ButterScotchNancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

King City Chrysler Center responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

Helpful
March 03, 2023

The King City Chrysler service department was friendly and efficient from start to finish. Well Done. More

by caroltannahill76
Recommend Dealer
Yes
Employees Worked With
Kip Grob
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

King City Chrysler Center responded

Carol, Thank you for your very kind review. Kip and Kevin strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at King City Chrysler Center. Greg Krahn Service Manager

Helpful
February 22, 2023

very nice experience with Jordan Hale as salesman and Terri Weatherford took care of all the paperwork in a very timely manner More

by GYORK1959
Recommend Dealer
Yes
Employees Worked With
Jordan Hale, Terrri Weatherford, Kip Grob
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Feb 23, 2023 -

King City Chrysler Center responded

Thanks for sharing your thoughts about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

Helpful
February 13, 2023

Very friendly people got an appointment time that worked well and the service was fairly fast More

by butterfly092776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Feb 13, 2023 -

King City Chrysler Center responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Greg Krahn Service Manager

Helpful
February 11, 2023

Ordered radiator cap waited 2 weeks never called had to finally had to go up there and ask if it ever came in . Guy said yea came in last week, ever thought about calling to say hey we have your part in More

by flenmays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Oliver
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2023 -

King City Chrysler Center responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Greg Krahn Service Manager

Helpful
February 09, 2023

This may have been the easiest trade we ever made. We knew what we wanted for our Jeep and what we wanted to pay for the Jeep we were looking for. They had the exact Jeep we were looking for, (actuall More

by mshade13
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trent Senior
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

King City Chrysler Center responded

Congratulations on your new vehicle and thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Trent and our team, and we look forward to working with you again. Kip Grob General Manager

Helpful
February 03, 2023

I found them to be friendly, honest, and professional. That is why this isn’t the first new vehicle that I have purchased from them. Hats off to my salesperson Karl Wilson who made my purchase so easy. More

by ss112253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2023 -

King City Chrysler Center responded

Quality customer service is always our number one priority, and we're happy to hear that Karl met your expectations. Thank you for choosing King City Chrysler Center. We look forward to having you as one of our valued customers for many more years to come! Greg Krahn Service Manager

Helpful
February 01, 2023

They helped us most by making sure my wife had a loner car to be able to get back and forth to school as a teacher. More

by rayson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kip Grob
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schmidt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Senior
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
4.0
This rating includes all reviews, with more weight given to recent reviews.
jerry tucker
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2023 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

Helpful
January 23, 2023

we bought a new vehicle and Trent Senior was a very good salesman. We had a very nice experience More

by t83mitch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Senior
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2023 -

King City Chrysler Center responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing King City Chrysler Center. Kip Grob General Manager

Helpful
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