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King City Chrysler Center - Service Center

Mt Vernon, IL

4.6
177 Reviews
Call Service Center (618) 242-6600

177 Reviews of King City Chrysler Center - Service Center

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August 11, 2023

Called for warranty work and an oil change. The service department made a appointment and had my truck done the next A class service More

by hopson80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

King City Chrysler Center responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

Helpful
August 11, 2023

Finished in a timely manner. Always pleasant to deal with. Will return for next repairs! More

by cdehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

King City Chrysler Center responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Greg Krahn Service Manager

Helpful
August 02, 2023

Did a great job on my brakes. Fast, quality work, and reasonable pricing. I’ve been to lots of Ram service dealers in more than one state and Kings is by far the best More

by greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2023 -

King City Chrysler Center responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing King City Chrysler Center, we look forward to having you as one of our valued customers for many more years to come! Greg Krahn, Service Manager

Helpful
August 01, 2023

I go to King City Chrysler for oil changes all the time. Easy to schedule an oil change and they are done quickly. More

by REBERNARD82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2023 -

King City Chrysler Center responded

Thank you for choosing King City Chrysler Center. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Greg Krahn Service Manager

Helpful
July 24, 2023

The service team worked to get my Jeep back up and running after having a breakdown while traveling through town. Everyone that I talked to was friendly and professional. More

by SAFETYGUY591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

King City Chrysler Center responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing King City Chrysler Center, we look forward to having you as a valued customer for many years to come! Greg Krahn Service Manager

Helpful
July 19, 2023

They never get the job done and they are very rude. . they always promise me a loner it when I get they they have all time excuses and I’m never satisfied. More

by mnhousley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kip Grob
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Senior
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
1.0
This rating includes all reviews, with more weight given to recent reviews.
jerry tucker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
July 19, 2023

we use this dealership for many of our personal and business vehicles.. we appreciate the good service and will be back... More

by larry.lyday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

King City Chrysler Center responded

Thank you for choosing King City Chrysler Center, Larry! We're thrilled that you trust us with your vehicles, and we look forward to working with you again. Greg Krahn Service Manager

Helpful
July 17, 2023

Techs destroyed my lug nuts service manager was aggressive I won’t be back because of his attitude More

by jkash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It wasnt Kevin don’t remember his name
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Jul 21, 2023 -

King City Chrysler Center responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Greg Krahn Service Manager

Helpful
July 14, 2023

Went in for an oil change & tire rotation without an appointment. They said they could get to me after one other customer if I didn't mind waiting which I didn't. They had coffee in the waiting room & t More

by JOHNCE_74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

King City Chrysler Center responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Greg Krahn Service Manager

Helpful
July 13, 2023

Personnel are friendly and helpful. Took longer than expected for repairs. Good overall service for vehicle More

by ssnhft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

King City Chrysler Center responded

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again soon. Greg Krahn Service Manager

Helpful
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