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King City Chrysler Center - Service Center

Mt Vernon, IL

4.6
181 Reviews

181 Reviews of King City Chrysler Center - Service Center

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July 19, 2023

They never get the job done and they are very rude. . they always promise me a loner it when I get they they have all time excuses and I’m never satisfied. More

by mnhousley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kip Grob
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Senior
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Oliver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Byars
1.0
This rating includes all reviews, with more weight given to recent reviews.
jerry tucker
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

Techs destroyed my lug nuts service manager was aggressive I won’t be back because of his attitude More

by jkash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It wasnt Kevin don’t remember his name
Jul 21, 2023 -

King City Chrysler Center responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Greg Krahn Service Manager

July 14, 2023

Went in for an oil change & tire rotation without an appointment. They said they could get to me after one other customer if I didn't mind waiting which I didn't. They had coffee in the waiting room & t More

by JOHNCE_74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

King City Chrysler Center responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Greg Krahn Service Manager

July 13, 2023

Personnel are friendly and helpful. Took longer than expected for repairs. Good overall service for vehicle More

by ssnhft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

King City Chrysler Center responded

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again soon. Greg Krahn Service Manager

June 23, 2023

Very professional and a great job and very informative on any issue that may come up. More

by odshelton
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

King City Chrysler Center responded

Thanks for sharing about your experience with King City Chrysler Center. We appreciate your business and hope to see you again soon! Greg Krahn Service Manager

June 22, 2023

The Service department went up and beyond. I broke down just outside town and had it towed to them. It was the weekend, to contacted them first thing Monday morning. They told me that they More

by jrcarr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

King City Chrysler Center responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at King City Chrysler Center to be a positive one. Please don't hesitate to reach out if you need anything else. Greg Krahn Service Manager

June 21, 2023

Had my work done early than expected, everyone was nice and professional. I’ll definitely use this dealership again More

by timothy.lewis.1972
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

King City Chrysler Center responded

Thank you, Timothy, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Greg Krahn Service Manager

June 07, 2023

Service was great. Still waiting for a call back regarding a part needed for the back rear door of my Nissan. Donna Holland More

by leftymom857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

King City Chrysler Center responded

Donna, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing King City Chrysler Center! Greg Krahn Service Manager

June 06, 2023

The service was great. They do need more cars for people waiting to use to run to linch More

by mccabes1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
jerry tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

King City Chrysler Center responded

Thanks for sharing about your experience with King City Chrysler Center. Jerry and our team appreciate your business and hope to see you again soon! Greg Krahn Service Manager

June 01, 2023

They worked on my car recently and did very good work. It also came in 30 dollars less than the estimate they gave me. I was very pleased. More

by SCOTTETHERIDGE73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

King City Chrysler Center responded

Thank you for choosing King City Chrysler Center, Scott. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Greg Krahn Service Manager

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