King Kia Of Laurel

It's Not Sales, It's Service Original Issue 3/15/18 The Laurel Kia Service department has been a complete disappointment and now can be considered untrustworthy. Prior to the c Original Issue 3/15/18 The Laurel Kia Service department has been a complete disappointment and now can be considered untrustworthy. Prior to the current issue, I took note that not only are they overpriced and show no loyalty appreciation but the employees in this department feel that their actions can go unchecked. I purchased a used vehicle from Laurel Kia in 2016 and it happen to be a manual but I got such a good deal that I decided to go with it amongst other options because I was looking to save money towards a home and the vehicle was one of the best options. Immediately, I had issues with the clutch, which they fixed with no problem so I thought I'd be in good hands moving forward. I soon noted that the service department operates much differently than the sales departments as they unapologetically provide no specials, coupons, discounts or packages for service updates or general maintenance. Most recently, I learned that -- without prior disclosure from the sales team when deciding between my initial vehicle options -- a clutch repair is considered normal wear and tear and is not covered under warranty. I dropped off my vehicle the evening of Monday, March 12 to have it diagnosed by the service center, was told the extent of the repairs that Tuesday and arrived Wednesday afternoon to pick up my car after finding another mechanic to do the work at a fraction of the cost. When I arrived to pick up my car, Jeremy, the service manager took 15 minutes to bring my car from the back of the building to the front because he said he had to jump off the car. He offered to keep the car a bit longer to recharge the battery and I authorized that. My battery is now dead simply from sitting overnight and the service center not only does not want to replace it but they also refuse to take responsibility for the issue. This is not how you provide customer service based on loyalty & retention -- when something goes wrong in your care, then you resolve the issue. The lack of accountability entices me to return my vehicle Resolution Since I went in with a completely functional battery, I expect for my battery to be replaced. The lack of transparency makes it difficult to continue to do business with this company and induces a feeling of mistrust that was once only relegated to those unknown dealerships without a company brand and history backing them. Laurel Kia should contact me directly to resolve this issue asap. UPDATE 4/11/2018 After taking my KIA to Herson's KIA in Rockville, who operates much more transparently, professionally AND at lower costs, turns out the Air Map Sensor is what caused the issue with starting my car and the batteries. Had it not been for the negligence, laziness and ineptness of the service staff at Laurel KIA, they would've found this issue when Jeremy requested to keep the vehicle for a longer duration to locate the issue. After spending over $500 in diagnosis fees, batteries and tows -- and enduring weeks of emotional distress, physical stress, sleepless nights and missing work -- I have finally found a capable, transparent and seemingly trustworthy KIA dealership to PROPERLY diagnose and resolve my problem car issues. Not to mention they were able to quick-orders my parts and repair the worn clutch in just 3 business days (at a fraction of the cost). Laurel KIA will hear from my lawyer. More

Buying my Kia Cadenza Pam was a great sales person. She made my car buying exspierience easy. They also made me great deal that I couldn’t refuse. Thank you Pam was a great sales person. She made my car buying exspierience easy. They also made me great deal that I couldn’t refuse. Thank you More

Above and beyond! I went in after having a terrible carmax experience 6 months ago and ended up in a car i couldn't afford. I decided to go into Laurel KIA and see if t I went in after having a terrible carmax experience 6 months ago and ended up in a car i couldn't afford. I decided to go into Laurel KIA and see if they wanted to resale my current car as i shared my story of going through 3 different kias. My sales person Jamel Allen tried his best to get something approved for me and he and the wonderful store manger were able to do just that! When they call me to told me i was in tears and extremely grateful for them both and KIA as well. Even today when i decided i wanted a KIA Soul base with backup camera but i just wanted a different color. Jamal made it happen! i owe Laurel KIA a lot! They have no idea how much they have helped me and even my family! Everyone's car buying experience should be this amazing! Thank you so much! More

Great sales person This is the third Kia we have bought from this dealership and the sales person, Jamal Allen, has been outstanding in working with us. Highly recommend This is the third Kia we have bought from this dealership and the sales person, Jamal Allen, has been outstanding in working with us. Highly recommend him. Can’t comment on service dept since it has been a while since I’ve used but all indication is that it has improved More

New Sportage found on line Laurel Kia's website was very helpful in my search for a new Sportage. Once I found what I was looking for, I contacted Darrel Lewis in the Sales Dep Laurel Kia's website was very helpful in my search for a new Sportage. Once I found what I was looking for, I contacted Darrel Lewis in the Sales Department. From the time I found the car on the website until I walked out of the dealership 18 hours later, Darrel made the purchase process very easy. I would definitely recommend working with Laurel Kia and specifically with Darrel Lewis. More

Outstanding Morning at Kia Darcars He was very polite and his mannerisms was respectable to me and my Fiance. Despite my misfortune of credit score he never gave up on us and we were ab He was very polite and his mannerisms was respectable to me and my Fiance. Despite my misfortune of credit score he never gave up on us and we were able to strike a good deal for a new car instead of a used one. I personally appreciate this young man patients making time to assist me and my situation and positive conversation and with that we had positive results. Thankyou Jamal Allen More

Amazing customer service! Sean was amazing. He made the whole buying a car experience smooth and enjoyable. Sean took the time to make sure I was comfortable with the car and t Sean was amazing. He made the whole buying a car experience smooth and enjoyable. Sean took the time to make sure I was comfortable with the car and the decision I was making. I cannot highly recommend this dealership and Sean in particular enough! More

Excellent Experience Laurel Kia was exceptionally easy to work with. They honored the price I had gotten from a computer service. I was willing to sell my trade-in to Ca Laurel Kia was exceptionally easy to work with. They honored the price I had gotten from a computer service. I was willing to sell my trade-in to Carmax, but they offered to take it, indeed almost insisted on it, and once again gave me the price had gotten from a computer service. It couldn't have been easier. Igor was low key and helpful explaining the car's complex user interface to two old people. I knew I wanted a base model Stinger. He made no effort to try to sell me a more expensive trim level, which I really appreciated. More

Efficient My experience with Laurel Kia was fine. Pretty straightforward. I knew what I wanted so that pretty much took care of any haggling. Pierce was fri My experience with Laurel Kia was fine. Pretty straightforward. I knew what I wanted so that pretty much took care of any haggling. Pierce was friendly and efficient. The whole process was seamless and I appreciated how quickly they found the car I wanted. The entire process was a week from the time I walked in from the time I drove away in my new Optima. Can't beat that. More

Easy and Fun-A good feel and a great place! I've visited other dealerships before coming here and in this case, the best was saved for last. I came in to visit this location early one morning on I've visited other dealerships before coming here and in this case, the best was saved for last. I came in to visit this location early one morning on a whim yet with a vehicle in mind and the staff was ready to assist. I was helped by Sean who was professional, personable and prompt in providing any information needed, and answering all questions. The service here is awesome. Straightforward, helpful and honest, qualities I can really appreciate in a salesman. This was reassuring; no pressure, they are open and willing to work with you. I felt comfortable throughout the process and confident in my purchase. More than just great at sales, this was exceptional service and assistance. Quick, easy, fun and exciting. Sean was genuine in how we can best work together to make my purchase a smart and beneficial one. All sides were considered and presented clearly to ensure true satisfaction. This is how car buying should be, a breeze and a thrill all in one. Reasonable and understanding staff here, ready to do the job, guaranteed satisfaction. Great experience, and would definitely recommend Laurel Kia and Sean Prather! More