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Kings INFINITI

Brooklyn, NY

4.8
3,971 Reviews
Kings Infiniti offers many automotive products and services to our customers. From quality new Infiniti vehicles to used cars, we know anyone looking for a vehicle in Brooklyn will likely find what they want at our dealership. We carry a comprehensive line of all Infiniti vehicles, making us a good choice as your Infiniti car dealer. Our services include trusted Infiniti car repair, original Infiniti parts, and financing to help our customers purchase the car of their dreams. Call Kings Infiniti at (718) 646-3331, or come visit us in person. We're conveniently located at 20 Neptune Avenue and look forward to helping you with your automotive needs.
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20 Neptune Ave

Brooklyn, NY

11235

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Showing 3,971 reviews

October 26, 2025

A good place to service any vehicle. My next service will certainly be there .looking forwRd to my next service. More

by SCOBIE644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2025

Respectable customer service waiting time was reasonable; to make a appointment was easy and the customer service is great More

by CLAUDEJAMES851212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2025

I appreciated the customer service from Matthew & how he was willing to work with me to the best of his ability. Even with him knowing my car is in very bad shape, he made me comfortable in explaining to hi More

by BIGDADDYTRIG
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2025

She likes what she does. In addition, she listened to what has to say regarding the issues of my vehicle. Great services! More

by JACKOKO41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2025

They were very professional and helpful resolving all my issues with care and speed They were very professional and helpful resolving all my issues with care and speed . Carla was very helpful and pleasant More

by SOTI0
Recommend Dealer
Yes
Employees Worked With
Carla Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Martinez
October 24, 2025

Great customer service, five stars , will do business again with this location , very professional and friendly More

by adrianheadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2025

Explain the detail about the car problems clearly. Need to be text agiain next service More

by ABIDAZAM21212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2025

The dealership is always very helpful clean pleasant and knowledgeable and the very nice staff More

by DOYLEM311212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2025 -

Kings INFINITI responded

We can't wait to see you again, have a great day.

October 23, 2025

Very courteous and professional and did have to wait a long time to have my car serviced. More

by JoeDe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2025 -

Kings INFINITI responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

October 23, 2025

They Over priced a 3 hours job for 700+800$ was done for 25 min in different location. The technician forgot to attach the camera back to the windshield what cost me 400$ + my time. More

by VLADI2204741212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roman Zeltser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2025 -

Kings INFINITI responded

Mr. Vlad12204741212, You Took your vehicle to us on October 15, 2025, at vehicle odometer reading of 5,973 miles, reporting that the collision warning light was coming on and off. The technician performed a scan, which identified codes related to the front bumper-mounted distance sensor. Upon inspection, a visible connector for the distance sensor was found to be damaged. The service advisor accompanied you to the shop to show the damaged wire. It was explained to you that the repair is not covered under warranty, as there is no manufacturer defect; You were advised to contact your insurance provider for assistance. However you declined further repairs at that time and took possession of the vehicle. during our visual inspection we noticed you had an aftermarket device installed near the front windshield camera but there was no mention of any issues with it. As we recall you than returned on October 23, 2025, at 6,054 miles, reporting that the cruise control was not functioning after repairs were performed at an external workshop. You were informed that if the issue is related to external repairs or previous wiring harness damage, it would not be covered under warranty. However, any manufacturer-related defect would be covered at no cost to the customer. You than stated that you were unable to drop off the vehicle and planned to return on October 28, 2025, to proceed with the repairs. Please reach out to us at (718) 646-3331 when you can so we can address this situation directly. Thank you and have a great day.

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