Kings INFINITI

Buying my 2020 Q50 from Kings Infiniti the dealership located on Neptune Ave, Brooklyn, NY. Was quite easy.This is my second purchase with the dealership. Based on my first purchase and experience ( pro located on Neptune Ave, Brooklyn, NY. Was quite easy.This is my second purchase with the dealership. Based on my first purchase and experience ( professionalism, honesty and excellent salesmanship) brought me back for my second purchase. In Keep up the good work Mr Bob Pearl More

Very sotisfied. Friendly service i will definitly raccomend it. To others. Very happy with the choice i have made. Iam sure this is going to be a long lasting relationship. raccomend it. To others. Very happy with the choice i have made. Iam sure this is going to be a long lasting relationship. More

I have been to many dealerships in the last few monthsI I have been to many dealerships in the last few months I rate your overall dealership in top 10 percent Mike Jacovino was beyond exceptional and no I have been to many dealerships in the last few months I rate your overall dealership in top 10 percent Mike Jacovino was beyond exceptional and no doubt my next purchase or lease will be the him and your dealership More

The sales rep I dealt with during the vehicle service was a great guy. He kept me updated veey often during the whole service process a great guy. He kept me updated veey often during the whole service process More

Maria was amazing and it was the easiest, smoothest experience. She made it possible for me to have a new car with in days. Highly recommended! experience. She made it possible for me to have a new car with in days. Highly recommended! More

I had a Great experience with Roman Zeltser He made I had a Great experience with Roman Zeltser He made buying a car quick and easy. This will be my second vehicle purchased from Kings Infiniti, and I I had a Great experience with Roman Zeltser He made buying a car quick and easy. This will be my second vehicle purchased from Kings Infiniti, and I am sure there will be more in the years to come. More

A Very Satisfied Customer - Thank you Buddy Buddy at Kings Infiniti was great and upfront on the deal. Excellent service kept all the paper work ready and I was in with my old car and out with t Buddy at Kings Infiniti was great and upfront on the deal. Excellent service kept all the paper work ready and I was in with my old car and out with the new one ASAP. Highly recommended and would send all my friends and family to him for their next infiniti More

Thank you so much! Very satisfied! Waiting for parts to comeback and do business again! Service took longer than expected but it was worth it ! comeback and do business again! Service took longer than expected but it was worth it ! More

This dealership obviously does not invest their resources into their service department. Chairs in the waiting area are all worn down, amenities are lacking. I brought my Q50 in for a recall and an oil chang into their service department. Chairs in the waiting area are all worn down, amenities are lacking. I brought my Q50 in for a recall and an oil change. My appointment was for Saturday 8:30am. I got here on time and it is now currently 10:40am and I am still sitting here on these pathetic chairs waiting for my car to be finished. When I asked the service rep for a status update, there was no sense of urgency to even attempt to help. Was just told "they are still working on it". Don't buy a car here and expect to receive premium service & attention UPDATE As I was still sitting there waiting at 11:15AM, a big guy (I'm assuming he was the manager) approached me and started making a scene in the waiting room by shouting obscene and racist remarks towards me because I had written my review above. He screamed a bunch of curse words at me calling me "a kid who hides behind a keyboard" and saying that I don't know xxxx. At the end he said "what are you going to complain about next? your wonton soup being bad?" because I am Asian. He told his people to "get him his f*xxxxx car and get him the f*xx out of here" and told me to "never f*xxxxx come here again". When I received my car 10 minutes after the fiasco, I see that it had not even been given the car wash that is promised with every service. I don't even know if I've ever had a worse experience as a customer in any establishment. If this person really is the manager, he needs anger management along with a better attitude. Spewing out racist remarks towards a customer with other customers watching is not good business. When I booked my appointment, the expectation the rep gave me over the phone was 1 hour to 1.5 hours. When I went into the appointment, the expectation the service rep gave me in person was 1.5-2 hours. If you want to be at least decent at customer service, reps should be providing check-ins to the customer at least every hour with an update of how their service is coming along if you know the customer is sitting there waiting. I shouldn't have to be the one to approach you in order to see why my vehicle was taking so long. More

I am very satisfied with the service, though took a very long a time this time.Very helpful ladies when you need to make an appointment. long a time this time.Very helpful ladies when you need to make an appointment. More