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Kings INFINITI - Service Center

Brooklyn, NY

4.6
2,096 Reviews

2,096 Reviews of Kings INFINITI - Service Center

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December 14, 2024

Carla is very nice , and always very helpful. I had great experience with her. Thank you More

by Amaliya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Kings INFINITI responded

We appreciate your positive review about your recent experience with us!

December 13, 2024

The customer service was exceptional and the concern to help solve the issue was genuine More

by L1destjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Kings INFINITI responded

L1destjr, thanks for your praise and kind comments about our team.

December 12, 2024

Some of the mechanics are very neglectful and careless. They scratched my car and the manager was quick to blame me, stating it didn’t happen there. I was highly offended but kept my calm throughout his More

by DILCIAMOREL1212
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John.
Dec 28, 2024 -

Kings INFINITI responded

Dilciamorel1212, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Kings INFINITI, Inc. (718) 646-3331

December 11, 2024

Excellent work and price on my car as always. 5 stars. Thank you Matt and team! More

by APepe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Kings INFINITI responded

Apepe, we're happy you found our staff to be so supportive during your experience here at Kings INFINITI, Inc..

December 11, 2024

They sold me a problematic vehicle and when I went back to change the vehicle they weren't cooperative. I went twice within a week and was given 2 different rates for the vehicle that just left their deale More

by PATSLOSH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Trantino
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Jacovino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Volchyok
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Kings INFINITI responded

Patslosh7, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (718) 646-3331 when you have an opportunity, and we will be more than happy to try and turn your experience around.

December 06, 2024

Waiting area is nice…. As far as to get something check on your vehicle is very pricey!!! Why? And my car was not fully checked properly once again!!! You guys have to do b More

by sue bless reid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Russo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Kings INFINITI responded

We are disappointed to learn of your experience here at Kings INFINITI, Inc., but will take this opportunity to improve. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Kings INFINITI, Inc. (718) 646-3331

December 05, 2024

I get my tire fix, it was not done a 100% to my satisfaction, it was plug but after that they did not put back air in the tire More

by AJ370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Kings INFINITI responded

If you're ever in need of more help, please let us know!

November 29, 2024

Very very good service very kind friendly and very professional caring and respectful honestly and tro More

by YEMSMITHMAIN1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Kings INFINITI responded

Yemsmithmain1212, we are so happy to read such a great review about Kings INFINITI, Inc.!

November 28, 2024

Awesome Team and very detailed work. I love the way my car moved after leaving the shop More

by SGORDON30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Morales
Dec 28, 2024 -

Kings INFINITI responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 26, 2024

Quick and fast, reasonably priced. I am very happy with my visit to Kings Infiniti More

by osantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Largana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Morales
Dec 28, 2024 -

Kings INFINITI responded

Hi Osantos, thank you so much for your positive comments about Kings INFINITI, Inc.!

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