I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Salesman Consultant and SME (Subject Matter Expert) Sam Waheed at Kingtowne Motors Cars. I am really pleased with the knowledge and skills that Sam had provided attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to bring future clients to King City Motors. On 8/25/2018, I purchase 2015 GS350 with F sport package. After, I test drive and did my own video recording of the condition exterior and interior of the vehicle. My overall rating the vehicle was in very clean and excellent condition. However, I did bought to Sam attention the left muffler was not fully seated against the muffler housing and the tire pressure warning light remain on after I apply air pressure PSI to all 5 tires. Since, wireless sensor for tire pressure is mounted on all 5 tires. Sam recommend to return the vehicle on 8/28/2015 and he proceeded submit a work order to get the repairs for my vehicle resolved ASAP. On 8/29/2018 when I call Sam to checked the status of my vehicle. Sam had call me right back before closed of business and let me know the car was ready for pickup.Sam also had my vehicle professional clean and detail when I pickup of my vehicle on 8/30/2018. Sam ability to provide the resolution quickly exceeded my expectations with world class services.
I am really pleased to be part of Kingtowne MotorCars family and appreciate Sam and staffs make my first visit and enjoyable experience. The services I received from Sam and staffs at Kingtowne MotorsCars makes the customers feel that Kingtowne MotorCars care about developing a long-term relationship that means more than just making a sale.
Sincerely, Thyland Young