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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,029 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
2,029 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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June 30, 2021
After 5 PM I received a voicemail asking me to call about our vehicle we had dropped off the day before using the night drop box packet. The call was blocked by Verizon as "spam" so it never rang my phone. our vehicle we had dropped off the day before using the night drop box packet. The call was blocked by Verizon as "spam" so it never rang my phone. I called back the next morning and had to leave a VM for the caller. Then in the afternoon I called again and they could not find him nor could they tell me anything about my vehicle. Later in the day I got another blocked call VM, again just asking me to call back. I did and again they said the caller was busy, so I told them to call my wife's cell because she does not have SPAM blocking. He called back and started talking about the wrong vehicle. Once we were placed on hold he came back on and asked a number of questions, asking what vehicle we dropped off and where did we put the keys? (Uh -in the filled out and sealed service envelope we placed into the chute where it says night drop). After another hold he came back and said, "Oh yea, your car is done". Communication is not one of their strong points. More
by OSHP367
Verified CustomerEmployees Worked With
Justin Stinnett, Kim Rafferty
June 29, 2021
Everytime I bring my vehicle here, it's always a good experience. Corey listens to my concerns and makes sure to note them for the techs to look at. He's honest about what I need and don't need at the ti experience. Corey listens to my concerns and makes sure to note them for the techs to look at. He's honest about what I need and don't need at the time for maintainance and repairs. Not your typical service department where they only want sales. Thanks for being awesome! 😃 More
by Tabitha
Employees Worked With
Corey Graham
June 28, 2021
Great experience! The service team was able to fit me in their already-busy schedule because of a problem discovered during an oil change at an NTB. I was given a ride to and from work, while my car was loo their already-busy schedule because of a problem discovered during an oil change at an NTB. I was given a ride to and from work, while my car was looked over. Joe Hilliard gave me the awesome news - my car was misdiagnosed. I'll be back in a few months for some basic maintenance. Thank you! More
by LoveMyJeep
Employees Worked With
June 25, 2021
Every person I talked to was friendly and helpful. Special shout out to the service department. 👍🏻 Nick my driver was excellent! Special shout out to the service department. 👍🏻 Nick my driver was excellent! More
by jime3434
Employees Worked With
Nick , Corey Graham
June 24, 2021
This dealership has the absolute best customer service I have ever experienced. The employees and Mr. Klaben are very honest, understanding and thoughtful. They will do anything to get your vehicle running have ever experienced. The employees and Mr. Klaben are very honest, understanding and thoughtful. They will do anything to get your vehicle running properly with the upmost respect and transparency. I have gone to other dealerships and auto repair shops in the past, and they have always been very shady. I was expecting more of the same when I brought my truck to Klaben for servicing, but they proved my theory about dealerships wrong with their commitment to customer satisfaction. Both the employees and management will go the extra mile to explain things in detail and honor their price estimates. I finally found a dealership that I can trust, and I will always go to Klaben for future auto repair. Kim was very polite, gave detailed explanations and even offered to give me a ride somewhere while I waited for my truck. I also spoke to Mr. Klaben directly, and I could sense that he was very concerned with my situation. Truly amazing people! More
by Adrian J.
June 23, 2021
Joe Hilliard is a superb service advisor. One of the few reasons I purchase Chrysler products because I know he will take care of my car. reasons I purchase Chrysler products because I know he will take care of my car. More
by FBATTONJR
Employees Worked With
June 19, 2021
My first experience at Klaben Service was great thanks to Kim. I brought my car in and Kim took care of the rest. Great customer service with a smile. Kim. I brought my car in and Kim took care of the rest. Great customer service with a smile. More
by lauraleeb50
Employees Worked With
Kim Rafferty
June 18, 2021
Kim Rafferty was AMAZING. She went overboard to keep me updated and to expedite the return of my car. Highly recommend her! The only thing I didn’t like was while waiting for my radio to come in it was par updated and to expedite the return of my car. Highly recommend her! The only thing I didn’t like was while waiting for my radio to come in it was parked under a tree and was covered in bird poop when I picked it up. Was not Kim’s fault tho More
by Stardust979
Employees Worked With
Kim Rafferty
June 17, 2021
We needed some service done for a check engine light. Kim Rafferty provided excellent service. She was very personable and accommodating during our entire process. Rafferty provided excellent service. She was very personable and accommodating during our entire process. More
by RyanB
Employees Worked With
Kim Rafferty
