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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,142 Reviews
Call Service Center (330) 673-3139

2,142 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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December 15, 2021

Came in for a routine oil/change & tire rotation as part of a maintenance package we purchased at lease inception. Everyone treated me politely & professionally. Great bunch of folks at Klaben in Kent More

by Toddmckown
Recommend Dealer
Yes
Employees Worked With
Listed Justin but I think it was someone else. Forgot the name, Justin Stinnett
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December 15, 2021

The people at Klaben are very friendly and do a professional job. Never had a problem. This is my second truck I bought from them. More

by jd510
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
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December 13, 2021

Appreciate Kim getting us in on incredibly busy day and getting a fix completed. Thanks More

by cmguanciale
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
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December 13, 2021

Fast friendly service always treat me with respect!! Would recommend them for your next vehicle or repair!! More

by Msrob16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Kim Rafferty
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December 09, 2021

Amazing dealership wonderful service I appreciate their help and their concern for my vehicle. Justin and Jim went went way overboard to find the best possible resolution for my vehicle. Is any further r More

by Cindycasciato
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett, James Arnold
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December 09, 2021

Friendly. Efficient always listen to what I have to say about my car. Offer suggestions More

by beverly.kelley
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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December 06, 2021

30 years of going there! All ways satisfied with the service I get there. Honest service ! More

by crssheila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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December 06, 2021

Still having problems with the same problems I have had since I first purchased the vehicle in 2019. Dealer cannot seem to fix, which tells me it is Chryslers problem. Someone needs to take responsibility More

by candy4or
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Arnold
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Dec 07, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of your experience at our service facility. I appreciate the positive marks regarding the friendliness of the team members. Those positive marks are naturally overshadowed by our inability to meet your expectations when it comes to quality of work and overall experience. I apologize for us putting you in this position of being so completely dissatisfied. This was not our intention. I also want to thank you for taking the time to speak with me via a phone call. The details you provided make it easy to put myself in your shoes and know that I would feel the same way. We try hard to verify concerns and make repairs accordingly in every case, and when we can't, we try to do everything possible to correct the root cause that prevents our success. We ask for feedback through many mediums as we truly want to hear what our customers have to say. We/I, then have the responsibility to take the feedback and use it in a way that should make us better. All of that being said, I hope that the options we discussed are an indication that we do care and that our motivation is to create customers for life. In the meantime, we will continue to work towards a satisfactory resolution and to regain your faith in Klaben. I and the entire Klaben team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

December 05, 2021

The service manager kept us up to date with every step of the process. She handled everything from towing to loaner car She was friendly and courteous. She was extremely knowledgeable about the whole process More

by donbarner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
Report | Print
December 03, 2021

I have never wasted so much of my time with humans ever. I’d rather bite my ankles off than spend money with them. I’ve been given more wrong information and high prices than anything. My favorite part was More

by Shandresegiddings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim, Kim Rafferty
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Dec 08, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to submit a review regarding your recent visit to our service facility. I am shocked and embarrassed that our actions put you in a position to be so completely dissatisfied. That was not our intention and I truly apologize for your experience. We ask for feedback through so many different venues as we truly want to hear the customer's perception of their experience with our organization. Clearly, we failed you miserably. I left you a voicemail as I hope to be able to speak with you so that I can get more details of your experience. By gathering more detail, I am better able to share your feelings with our team as we work to make corrections to processes that did not go as designed. I would also like to determine if there is anything that I can try and do for you at this point. All that being said, I thank you again for your feedback and apologize for not delivering the type of experience that you should expect and deserve. I hope to hear from you soon as I, as well as the entire team, remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

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