
Michael Van Hoose
Fixed Operations Director
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
330-673-3139 ext 107
Read moreDealership Experience
11 yrs, 11 mos
32 Reviews
Write a Review32 Reviews of Michael Van Hoose
January 27, 2023
Always helpful and do a great job. Been using them for years. Thanks for the great service. Been using them for years. Thanks for the great service. More
Other Employees Tagged: Joe Hilliard, Tina Kelly, Nikki Ripley, James Arnold, Brian Binegar, Dennis Terlaak, Matt Caldwell, Amanda Davis, Jonathon Herman
November 25, 2022
The service was nice. I had to shuttle home it took over 5 hours. Next time I will make an appointment I had to shuttle home it took over 5 hours. Next time I will make an appointment More
Other Employees Tagged: Joe Hilliard, Tina Kelly, Nikki Ripley, James Arnold, Brian Binegar, Dennis Terlaak, Matt Caldwell, Amanda Davis , Matt King
October 12, 2022
Have gone to this dealership for years. Overall very nice and up front. This is my second or third jeep that I.bought from them. The only dealership I would deal with. Overall very nice and up front. This is my second or third jeep that I.bought from them. The only dealership I would deal with. More
Other Employees Tagged: Don Jacobs, Brian Franklin, Steve Pasko, Joseph Slagle, Dennis Terlaak, Amanda Davis
September 29, 2022
Best CJD dealership in Summit County, no question! Best Parts Department on Earth! Hooray to them all! Best Parts Department on Earth! Hooray to them all! More
Other Employees Tagged: Joe Hilliard, Tina Kelly, James Arnold, Brian Binegar, Dennis Terlaak, Matt Caldwell, Amanda Davis , Matt King, Clayton Williams, Nikki Ripley
June 06, 2022
We were pleased with the service we got. We were called to discuss the issues with the vehicle and asked what we wanted done. We were kept aware of the repairs during the process We were called to discuss the issues with the vehicle and asked what we wanted done. We were kept aware of the repairs during the process More
Other Employees Tagged: Joe Hilliard, Tina Kelly, James Arnold, Brian Binegar, Dennis Terlaak , Aaron Gribschaw, Dan Kalifoot, Matt King, Clayton Williams
March 31, 2022
I previously posted a very poor review for this dealer. As such, it's only fair that I also report what has happened since. The same day I received calls from 2 separate managers, after several exchanges I As such, it's only fair that I also report what has happened since. The same day I received calls from 2 separate managers, after several exchanges I have to admit they have done everything possible to make things right. I can't necessarily update the rating at this point (hence only a 'fair' rating, but I have been very impressed with how they have gone about rectifying the situation. More
Other Employees Tagged: James Arnold
February 03, 2022
Kept waiting 4 hours for an oil change after declining replacement of a sensor. Car completed and not processed out for an hour. replacement of a sensor. Car completed and not processed out for an hour. More
Other Employees Tagged: Joe Hilliard , Justin Stinnett
January 06, 2022
As promised I was taken in as first appointment and needed to leave at a specific time and they were only 10 minutes later than promised, so pretty good for getting in and out. needed to leave at a specific time and they were only 10 minutes later than promised, so pretty good for getting in and out. More
Other Employees Tagged: Joe Hilliard, Tina Kelly, James Arnold , Ryan Gibson, Dan Kalifoot, Matt King, Kim Rafferty, Justin Stinnett
January 03, 2022
Dealership/service department have always been good to me (even I am a pain sometimes). I have never had an issue with anyone there and have always helped and have explained everything to me I wanted to know (even I am a pain sometimes). I have never had an issue with anyone there and have always helped and have explained everything to me I wanted to know. I have always had Kim or Justin and both are great to work with. While waiting a few months ago I even saw Justin help an older woman in a walker across the parking lot and into building. Very nice! More
Other Employees Tagged: Richard Klaben , Kim Rafferty, Justin Stinnett
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