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Michael Van Hoose
Michael Van Hoose at Klaben Chrysler Jeep Dodge Ram
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Michael Van Hoose

Fixed Operations Director

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.5
45 Reviews

330-673-3139 ext 107

Dealership Experience

13 yrs, 1 mo

4.5

45 Reviews

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45 Reviews of Michael Van Hoose

April 14, 2024

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Employee Rating

Joe is very customer oriented and does his best to make your experience as seamless as possible. Joe does a great job keeping you up to date with where your vehicle is in the process of being repaired. If More

by MPG Architects
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen, Joe Hilliard, Brian Franklin, Ken Harris

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March 09, 2024

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Employee Rating

Employees were all friendly an listened to me about my radio issues. The radio was replaced under the warranty. I also had the oil changed and the tires rotated. More

by sharon4lee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Albert Klaben III

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February 21, 2024

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One star only because there isn't anything lower. Waited 4hrs. Kept getting the run around , More

by Teckstecksmithmith
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Joe Hilliard, Tina Kelly, Brian Binegar, Logan Rich, Jeff Ashley, Albert Klaben III, Melissa Dolan , James Arnold, Danny Gauthier

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Feb 21, 2024

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. As I read your comments and note the 1 star ratings for members of our team and processes, I am embarrassed and appalled that we put you in the position of being so completely dissatisfied. I truly apologize. This was not our intention. Although our actions did not show it, we are better than this and you are right in holding us accountable. That being said, members of the team that you tagged in your review, myself included, are having difficulty recalling any interaction or engagement with a customer that resulted with us being aware of such a negative experience. Shame on us for that as well. Our goal and business model is based on creating customers for life. When a customer has an experience that goes so completely opposite of that model, it gets the attention of the entire team. I welcome the opportunity to speak with you directly, so that I can apologize, and to also see if there is anything that I can try and do for you at this point. The extra insight would be greatly appreciated. Thank you again for your feedback and I apologize once more while hoping to hear from you soon. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

February 16, 2024

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Klaben takes care of their customers, its as simple as that. Mike has gone above and beyond for me and I am extremely happy with the service I have received. Logan communicated really well with me throu More

by Amb17
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Logan Rich

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January 02, 2024

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Joe Hilliard and team were friendly, professional, and took care of everything needed! Will be back! More

by johnrebeck
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Brian Binegar, Logan Rich, Jeff Ashley , James Arnold, Amanda Davis

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October 19, 2023

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Carl Esker always goes above and beyond to help myself and my wife, he is friendly, knowledgeable and professional. More

by JackN
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , Carl Esker

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Oct 19, 2023

Klaben Chrysler Jeep Dodge Ram responded

Thank you taking the time to share your honest and candid feedback. I left a voicemail in hopes of being able to gather more details about your experience. Our deepest apologies for the wait time on your recent visit. It was inexcusable on our part for how the situation unfolded. We should have communicated any obstacles before, or during the visit that were going to prevent us from reaching the promise time and expectation given to you. Your time is extremely important to us, and this is not how we do business on a day to day basis. We ask for feedback because it is an important resource for coaching and counseling with our team. Again, we apologize for our lack of communication and efficiency and look forward to making this up to you and setting a better example in your future visits. Please, if there is anything we can do for you don’t hesitate to ask! The entire Klaben team remains at your service. Jimmy Boone rboone@klaben.com 330-679-3139

September 14, 2023

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John Rebeck, Jim Arnold you guys did a great job. Thank you! Will be back!!! More

by Rahmltn
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Ashley , James Arnold, John Rebeck

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August 26, 2023

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John Rebeck, Mike Vanhoose, the service team was absolutely wonderful and went above and beyond with great customer service. More

by Tralee
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Ashley , John Rebeck

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June 18, 2023

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I purchased or leased my fourth Dodge Durango from Klaben since 2001! Don Jacobs is an honest, engaging, and trustworthy sales representative! I can't imagine buying a car from anyone else. In addition, all More

by RSIDOTI
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs, Joe Hilliard , Nikki Ripley

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May 13, 2023

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Employee Rating

Friendly and courteous staff. They kept in contact with me to ensure I was satisfied with my service. More

by darlenep513
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Matt Caldwell

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