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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,016 Reviews

2,016 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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February 12, 2025

This dealership gave me excellent dependable service. I want to thank Joe Hillard for his help and advice, and getting me transportation while my car was being serviced. More

by workmanpeggy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

Kent, Ohio Klaben Jeep is a great dealership that truly cares about their customers, making sure that fixing your car is their number one priority. They consistently checked on me while my vehicle was bein More

by Mario 007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff
February 10, 2025

Joe was easy to work with. My radio got replaced and everything went very smooothmy. More

by jenp1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

great service and recall repairs with everything done on time with no issues. a positive experience as usual More

by ashtonjw
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2025

great service and everything done on time with no issues. a positive experience as usual More

by ashtonjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Great to have Joe as service manager for my Jeep and Durango vehicles for many years. More

by dfetyko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

Kudos to the entire staff at Klaben, great service and communication from Liz Curry. New feature was the service video I received about condition of vehicle from underneath, brakes and tire condition giv More

by CW12BW14
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

Liz was wonderful to work with! She was friendly, helpful, and made navigating the whole process easy! She was in communication every step of the way, and I look forward to working More

by clbowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

The service writer Melisa was fantastic but was disappointed the tec didn’t assemble my rear seat correctly, and I had to bring the truck in again to get it repaired . More

by jwhitef50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Dolan
Feb 05, 2025 -

Klaben Chrysler Jeep Dodge Ram responded

Josh, Thank you so much for taking the time to leave a review, the ratings, and kind words regarding your experience with Melissa. I also appreciate you speaking with me on the phone and letting me know where we failed. I completely understand your frustration with having to come back because the seat was not assembled correctly. We clearly left you in a position to feel like we didn't care about the state of your vehicle when we returned it to you. I would be frustrated as well if I had to waste the time to come back so we could fix OUR mistake. Just so you are aware, when comments and reviews are left, the entire team is a part of it to ensure we address our shortcomings and own up to our mistakes. Your satisfaction means everything, and your frustration is shared by the team. I again appreciate you taking time out of your day to speak with me. Please remember that the entire Klaben team remains at your service, and you can call me anytime if you need anything at all! Jeff Ashley Service Director 330.673.3139 Ext. 405

February 05, 2025

My tech put me at ease right off the bat, time lines were laid out More

by weeezer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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