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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,018 Reviews

2,018 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 18, 2020

Justin has beyond excellent customer service don’t like to deal with no one but him when I need service for my Ram and Jeep even if you weak up in bad mood he puts you in good mood always welcomes you wi More

by Vesna Rodriguez
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
January 02, 2020

Even during the Holidays Klaben Dodge and Justin never cease to amaze. Brought my car in with an oil leak on Christmas eve. Due to the holiday, they were not able to complet More

by Bear7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
December 28, 2019

I bring my ram truck to Klaben Chrysler service department for all my service needs mostly routine maintenance is all that’s required. Justin always makes sure the work is done on time and with a More

by Mike
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
December 22, 2019

Always satisfied with this service department I am always satisfied with the work this service department does. I have used them for the past 5 years and they have always taken care of all my serv More

by dale8307
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
December 20, 2019

Amazing Customer Service As Always! Both Joe and Justin were great, as usual and gave me amazing customer service from start to finish. They are always great to work with. I'm going to m More

by LMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
October 31, 2019

7 days Had my car for 7 days,called on day 7 and a few hours later got a call back. They said they left mec2 voicemails to get my car and I don't have voicem More

by Tattoedmomma7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Stinnett
Nov 04, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Hello, and thank you for your candid feedback. We truly appreciate you taking the time to tell us how we did so that we can use this information to improve ourselves in the future. To read about your experience is embarrassing, and I offer my most sincere apologies. There is no excuse for this kind of break down in communication. I hope for the opportunity to speak with you further in regards to your experience, and to see if I can try to be of assistance at this point. Please feel free to contact me at your convenience, and I thank you again for your time. Matt Koch (330)673-3139 ext. 407 or mkoch@klaben.com.

October 30, 2019

Great speedy service I was greeted by the staff and I requested an oil change for my Compass. Service was amazing and fast I enjoy being a customer of klaben! More

by Mia_Monty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2019

Always amazing EVERY time I need to take any of my vehicles in for service Klaben is the only service center that we will use. Our representative Justin is always pr More

by tfarmer2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
October 29, 2019

Oil change I was very pleased to get my van in for an oil change at my convenience. The work was done in a timely manner and completed without any problems. Joe More

by cheneylc03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin, Carl Esker, Kim Devlin
October 23, 2019

Service review Justin in service goes out of his way to help us out. Always gets us right in and back on the road without hesitation. It's almost as if we are the More

by MAHORAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
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