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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,059 Reviews

2,059 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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June 07, 2019

Oil change tire rotation Everyone did their jobs as expected. Was greeted in a friendly manner. Helped myself to a delicious doughnut while I waited. Will continue with your s More

by mg1305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett, Richard "Buddy" Moore
June 04, 2019

Joe Hilliard is the BEST! Joe Hilliard is honest and knowledgeable. He is professional, and he works hard for his customers. He takes care of me, and I appreciate having Joe More

by CarolineB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2019

Klaben Service I love having the same person to work with in service. I schedule my appointments with Joe & this way he is expecting me when I pull in. He is familia More

by sandy russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2019

Install of Dog Screen This was the first time they had installed this particular dog screen and while it took longer than expected I only had to pay for the time quoted. Wh More

by mph1593
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019

Justin was a great help! Justin S. went above and beyond for us!! He helped fix our transmission and discovered that a problem another shop told us was wrong wasnt right. He h More

by rkapusinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
May 21, 2019

Jeep Cherokee Repairs Buddy was very helpful and got my car fixed properly and quickly.He was very curtios and made sure I was happy with my car. More

by GILDUPLAGA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard "Buddy" Moore
May 21, 2019

Wild about my Willys Wrangler Love my Jeep! I am not a car kind of guy. My Jeep has changed all of that. I love my Wrangler. Justin B, was my salesman and he was (is) outstandin More

by dlautz13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
May 17, 2019

Service Oil.change We worked with Cory, Customer service was awful! He didn't care if we came or left there. Will not work with this service advisor at all. More

by Ank2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Graham
May 21, 2019 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with a review of your recent visit to our Chrysler Jeep Dodge Ram service facility. I appreciate your positive marks by giving us 5 stars in some categories, but naturally what gets my attention are the comments regarding the service advisor Corey. Any time we have a customer leave here with a feeling that we don't care, it raises flags throughout the organization and leadership team. We coach, train and counsel on a regular basis in the hopes that our team members not only meet the expectations of our customers, but exceed them. We failed you miserably, no excuses. I welcome the opportunity to speak with you directly so that I can gain more insight into your experience and also gain valuable coaching material that we can use to correct the root cause of the issue and your experience. Also, if there is anything else that I can try and do for you please let me know. I hope to hear from you soon. Matt Koch, mkoch@klaben.com, 330-673-3139 ext 407.

May 17, 2019

Amazing and very Customer service oriented !!!! I chose Klaben for what I knew would be a very great experience ! Thanks Corey and Service Team you did not disappoint a satisfied customer! More

by Sassy1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
May 17, 2019

Convenient, professional and painless. I took my 15 Ram 2500 in to Justin in service for what I thought would be a quick fix. I assumed a pulley was bad. I dropped it off and he had it insp More

by Kevin-JmsLawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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