Klaben Chrysler Jeep Dodge Ram - Service Center

Red Carpet Service! In addition to needing some maintainance work, I dropped off my 2011 Jeep at Klaben's service center and was courteously driven to work by one of thei In addition to needing some maintainance work, I dropped off my 2011 Jeep at Klaben's service center and was courteously driven to work by one of their staff. Joe Hilliard contacted me to let me know that I had a serious issue that needed to be repaired. He quoted me a fair price and patiently waited for my approval before they began the work. Throughout the day-long repair, Joe checked in with me to update me on the progress. I appreciated his communication. When I picked up my vehicle at the end of the day, it was nicely washed and running great! A week later, my check engine light came back on and I was concerned that the problem had returned; however, with my busy schedule, I wasn't able to drop my car off right away. In fact, I made an appointment and later, canceled it because I wasn't able to get to the service center. I was pleasantly surprised to receive a call from Joe, checking on me and offering to make arrangements for me to bring my car in for service, to avoid causing damage to my transmission. His offer of a loaner car while mine was being repaired allowed me to stay on schedule and not worry about making my car's situation worse. Thank you to Klaben, Joe and the service team for getting me back on the road safely! 5 stars for wonderful customer service!! More

Renegade Sun Roof Repair Service rep was the best. Very pleasant to work with and friendly always had a smile. From start to finish. My vehicle need a couple days for repair. Service rep was the best. Very pleasant to work with and friendly always had a smile. From start to finish. My vehicle need a couple days for repair. Justin was very good at keeping me in the loop on the progress. 100% customer service. I even noticed him welcoming other customers as they came in for service. Even if it was not someone he was personally working with. Not everyone aknowledges people when they walk in the door. Justin always said hello and someone will be right with you. I had been there a few times and noticed this. Greeting people is #1 to great service! More

I had a recall and they did it This was my first time ever there and they were ver nice and friendly and they fixed it on a timely manner. I will use them again in the future. This was my first time ever there and they were ver nice and friendly and they fixed it on a timely manner. I will use them again in the future. More

Touch up hood we were contacted by Joe H. We made an appointment to bring in our van. We were promptly greeted by the friendly team of Klaben Service. We highly re we were contacted by Joe H. We made an appointment to bring in our van. We were promptly greeted by the friendly team of Klaben Service. We highly recommend the Klaben Team to anyone interested in purchasing a new or used vehicle. More

Outstanding client service! The service department is always outstanding. I work with Joe Hilliard all the time and he is quick to keep me informed of the progress of my appointm The service department is always outstanding. I work with Joe Hilliard all the time and he is quick to keep me informed of the progress of my appointment and gets me back on the road quickly. I trust Joe and the service department at Klaben to give me honest service. More

Great experience Justin in the service department is always very helpful and honest. We have always had a good experience and great service when working with Justin. Justin in the service department is always very helpful and honest. We have always had a good experience and great service when working with Justin. More

GREAT SERVICE - FRIENDLY EMPLOYEES I brought my Jeep in without an appt and they still were able to accommodate a last minute oil change and tire rotation. They even fixed the recall al I brought my Jeep in without an appt and they still were able to accommodate a last minute oil change and tire rotation. They even fixed the recall although I told them they didn’t have to do it that day because it was already getting late & didn’t want to have anyone stay longer if they didn’t need to. I normally worked with Cory & he is always friendly & helpful but this was my first time working with Buddy, he did a great job too and I was very satisfied with his help! More

Always a pleasant experience We have had our vehicle in for service multiple times in the last few months. We mainly work with Joe, whom is great but this last time we worked with We have had our vehicle in for service multiple times in the last few months. We mainly work with Joe, whom is great but this last time we worked with Justin and his customer service was just as good. Both men are very friendly and personable. The work is done in a timely manner and there have been no issues with any of the completed work. More