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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,016 Reviews

2,016 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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January 02, 2025

Klaben was very helpful with the multiple problems I had with my 2009 Wrangler Jeep. They identified all of the problems giving them the level of need for repair so that I could make my decisions must easie More

by robert.rebellino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Dolan
January 01, 2025

I appreciate the quickness getting my Jeep in and fixed in a timely manner. But most of all, thank you for the phone calls letting me know what was going on with it. Communication was much better this time More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Service was great! Melissa took care of everything I needed for my appointment and make sure my car was update on everything More

by salt102698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
December 30, 2024

Our service rep was nice and gave periodic updates. But our leased Truck was returned damaged and due to the length of time they had the vehicle which at first was unknown, all the strollers and baby More

by dan@tth.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Dolan
Dec 30, 2024 -

Klaben Chrysler Jeep Dodge Ram responded

Dan, Thank you for taking the time to leave your feedback and post a review. Customer feedback is an extremely valuable resource we use to coach our team in providing the absolute best customer experience possible. Clearly our actions put you in a position to be dissatisfied with your recent visit. This was not our intention, and I apologize greatly for your experience. I appreciate you taking the time to speak with me on the phone earlier to gain further insight and set up a plan to bring resolution to this matter. We look forward to restoring your faith in us here at Klaben. Again, thank you and remember the entire Klaben team remains at your service! Sincerely, Jimmy Boone Service Manager Klaben Auto Stores 330-673-3139 Ext: 408 rboone@klaben.com

December 27, 2024

Joe Hillard has been our service advisor since we purchased our first Chrysler vehicle in 2017. When we purchased our Pacifica, we wanted to establish a relationship with the service department to en More

by Bobbi K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

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by WENDYNBOB
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2024

Shalon was courteous and professional; he was very thorough explaining every inspection on my vehicle. More

by smaze529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalon Withrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Kelly
December 24, 2024

My 25 Durango needed to go in for some warranty work. I stopped at the service dept, they ordered the necessary parts, called me when they came in and set up a convenient time to replace the defective pa More

by Grumpymasl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Dolan
December 24, 2024

The people in service were very professional, ase has always been my experience there. they made sure the needed work was completed before they returned he car to me. Joe was very helpful and kept me inf More

by whhenricks
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

It's easy to setup an appointment online and the people are always friendly and helpful. More

by garywgrantjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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