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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,010 Reviews
Call Service Center (330) 673-3139

2,010 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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May 18, 2016

Outstanding Justin Stinnett shows that he knows you and cares personally. All I do is come in for an appointment, he asks when, I tell him, and that's it. He m More

by MJD1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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May 15, 2016

unfinished job After having a tune-up your mechanic did not reconnect the hose to my fuel vapor leak pump. This caused my engine light to come on. More

by kennethwheeler1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't remenber his name.
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May 15, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

Hi Mr. Wheeler, my name is Mike VanHoose and I am the service director at Klaben Chrysler Jeep Dodge Ram. Thank you sir for providing valuable information pertaining to your visit to our service department. I apologize for the error that created another issue for you. We try very hard to consistently provide service that results in a vehicle being fixed right the first time. In your case we failed at that endeavor. Your experience will be reviewed with the entire team in the hopes that while learning from the error, we work even harder to prevent it from happening again. My phone number is 330-593-6871 and I welcome the opportunity to speak with you and to hear if there is something that I can do for you regarding this issue. Again, I thank you for your feedback and apologize for not meeting your expectations.

May 12, 2016

Great Service Great customer service when I stopped in for a checkup I scheduled for my Jeep! I appreciate the time and help with the issues I was having. They di More

by LLNMANGUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Graham
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May 12, 2016

2009 Rubicon making rotation grinding noise. Klaben diagnosed noise immediately. Ordered case. Put it in my Rubicon under 100,000 mile warranty. No charge. Beautiful. They were very graciou More

by Cecilia44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2016

Very good service Great service, great employee attitude, Mike Thames knows the the answers and explain the issue to the customer in a very understanding manner, Great More

by RJONES160
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Thames
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May 04, 2016

Service visit Great place for service. Too bad it was raining and could not get a car wash. Nice waiting room and the amenities. Will use them again. More

by JRPAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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May 03, 2016

Cant get what you ask for. I came in for my oil change, I asked if they could spray my door jams , because they are starting to rust , they never did , the time before I asked More

by MWOOLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2016 -

Klaben Chrysler Jeep Dodge Ram responded

Hello, My name is Mike VanHoose and I am the service director here at Klaben Chrysler Jeep Dodge Ram. I want to thank you for taking the time to review our service department and to provide valuable feed back regarding your service visit with us. I also want to apologize for your experience. We try very hard to deliver a customer service experience that is second to none and to continue to try and create advocates for the Klaben organization every day that we open our doors. When we receive a review whereby, like in your case, we have not exceeded the customer's expectations, it becomes a focus that is reviewed with the team in hopes of preventing the same occurrence in the future, for you as well as our other clients. With that being said, I welcome the opportunity to discuss your concern further and to see what I may be able to do in the hopes of leaving you satisfied with our efforts to correct this situation. My direct phone number is 330-593-6871. Again, I thank you for taking the time to provide your feed back and I apologize for not meeting your expectations.

May 01, 2016

Seat belt problem solved quickly! Thank you for working on my seat belt that was stuck behind the head rest and wouldn't release! I so appreciate it and I was able to go on with my day More

by Minivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Davis, Ethan Brickne, Justin Stinnett
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April 25, 2016

Very helpful. Quick response Had flat tire due to pot hole. Staff was quick to help and offered assistance if needed when trying to get money back from cuty More

by janet.stegenga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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April 20, 2016

My service I like working with Justin..He is very friendly and attentive to my problems.And I like to kid around with him. I am also appreciative that he is a ve More

by jeepman2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Stinnett
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