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Klaben Chrysler Jeep Dodge Ram - Service Center
Kent, OH
2,058 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,058 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center
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February 26, 2024
Joe kept me informed of the costs and time frame that the job was to be compleate. job was to be compleate. More
by rsbackpain3
Verified CustomerEmployees Worked With
February 26, 2024
It was easy to come in for my oil change and tire rotation last week. rotation last week. More
by heather5
Employees Worked With
February 23, 2024
The Klaben dealership in Kent, OH was not helpful in diagnosing my usb charging issue. I brought my vehicle in on two different occasions and the problem was not fixed. The first visit resulted in my ve diagnosing my usb charging issue. I brought my vehicle in on two different occasions and the problem was not fixed. The first visit resulted in my vehicle being left at the dealership for the entire day. Upon arrival of picking up my vehicle I was informed the part for the usb charging station was unable to be ordered unless I could replicate my issue. I replicated my issue and Albert Klaben took video proof to show the technician. The technician’s name was Ben. I was then informed a day later the part was unable to be ordered and I needed to bring my vehicle into the dealership again, so their technician could test it. Upon arrival at the dealership I had to re-explain what was happening to my vehicle and show the staff what was taking place with my usb charging station. I spoke with the technician Ben and Service Manager Jim. During my conversation, Ben admitted the day my vehicle was in the shop for the entire day he wasn’t able to test it because he didn’t have a cord to test it. After being at the dealership for 45 minutes I was told the issue must be my phone or cord I was using. I showed the staff the issue again. However, it still won’t work for me and they were unwilling to come up with another solution to fix my issue. Don’t take your vehicle here for service. The staff will waste your time and your issue will never be fixed. Take your business somewhere else. More
by Jenna
Employees Worked With
Technician - Ben , James Arnold
February 23, 2024
The entire team was extremely helpful and made the experience enjoyable.. would highly recommend buying your next car at Klaben. experience enjoyable.. would highly recommend buying your next car at Klaben. More
by akeller318
February 22, 2024
Joe Hilliard has been helping us for years and there is none better than him! none better than him! More
by SADERR
February 21, 2024
One star only because there isn't anything lower. Waited 4hrs. Kept getting the run around , Waited 4hrs. Kept getting the run around , More
by Teckstecksmithmith
Employees Worked With
Other Employees :
Tina Kelly, James Arnold, Logan Rich, Danny Gauthier, Albert Klaben III, Melissa Dolan
February 20, 2024
I usually deal with Joe Hilliard as I did this day. He is always police, explains what needs to be done, and the cost involved. I am elderly and use a cane. When the service was complete, he walked m He is always police, explains what needs to be done, and the cost involved. I am elderly and use a cane. When the service was complete, he walked me out to my car to be sure I did not need further assistance. More
by atucci2
Employees Worked With
February 20, 2024
The service and professionalism at Klaben is excellent! I am very happy with my Jeep Cherokee that I'm leasing from Klaben. I am very happy with my Jeep Cherokee that I'm leasing from Klaben. More
by wood3mom
Employees Worked With
February 19, 2024
Klaben is the best! They always take great care of me and my cars! I have been buying cars from Klaben for almost 20 years! They always take great care of me and my cars! I have been buying cars from Klaben for almost 20 years! More
by michellemaltempi
Employees Worked With
Other Employees :
Christine Klaben
February 18, 2024
Logan Rich is a phenomenal person. He always takes very good care of us and is true to his word. He calls when he says he will. He keeps us informed every step of the way. He even went He always takes very good care of us and is true to his word. He calls when he says he will. He keeps us informed every step of the way. He even went to battle with our insurance agent for us. Logan exemplifies customer service. More
by MSGLisaCole
Employees Worked With
Logan Rich
