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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.8
2,020 Reviews
Call Service Center (330) 673-3139

2,020 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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October 27, 2023

recall on converter - got car back same day I dropped it off!!! Extremely pleased with the turnaroung. More

by JimL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 26, 2023

Kara has been incredibly helpful with my most recent visits to Klaben for service on my 2018 Compass. She has updated me every step of the way and explained things throughly to help me through this proc More

by rourkekm92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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October 24, 2023

I always have a great experience at Klaben and with the staff whether it’s sales or service. More

by clsr1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
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October 23, 2023

Kara was great! She really took the time to make sure I was satisfied and happy! More

by alexhuth22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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October 22, 2023

Joe, my service director, was helpful, knowledgeable, and friendly. Always excellent service. My parents went to Klaben, as did my grandparents. Highly recommend. More

by trckntrble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 20, 2023

Fantastic as always! The service was performed as expected and Kara was wonderful! Couldn’t ask for a better dealership 😀 More

by aball5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Semety
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October 20, 2023

Everyone that I came into contact with was very friendly and welcoming! I greatly appreciate the willingness and flexibility Klaben showed to get my truck in for service. More

by matt.ickes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 20, 2023

Outstanding! From sales to service the past 25+ years, the dealership has been outstanding! They have been responsive to our needs and do terrific work! More

by RSIDOTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 19, 2023

Carl Esker always goes above and beyond to help myself and my wife, he is friendly, knowledgeable and professional. More

by JackN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Esker
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Oct 19, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you taking the time to share your honest and candid feedback. I left a voicemail in hopes of being able to gather more details about your experience. Our deepest apologies for the wait time on your recent visit. It was inexcusable on our part for how the situation unfolded. We should have communicated any obstacles before, or during the visit that were going to prevent us from reaching the promise time and expectation given to you. Your time is extremely important to us, and this is not how we do business on a day to day basis. We ask for feedback because it is an important resource for coaching and counseling with our team. Again, we apologize for our lack of communication and efficiency and look forward to making this up to you and setting a better example in your future visits. Please, if there is anything we can do for you don’t hesitate to ask! The entire Klaben team remains at your service. Jimmy Boone rboone@klaben.com 330-679-3139

October 19, 2023

Kara wasn’t available each time I came in - although I appreciate that she called me after. The reps wanted me to wait on her, but if she wasn’t available, they could’ve just handled without asking me to More

by nikkers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The driver was very nice to me and my baby. , Logan Rich, Kara Semety
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Oct 19, 2023 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. Your positive marks for members of our team, as well as your recommendation are greatly appreciated. Your overall rating of 4 stars, as well as your comments, clearly tell us that we have room for improvement. I apologize for the way the situation was handled during your visit, we should not have tried to make you wait for another advisor who was still unavailable at that time. That is just not what we do here. We value your time just as much as anyone else, and want to make sure you and everyone feels welcomed and heard when visiting our dealership. If there is anything else that we can do for you or assist with please don’t hesitate to ask! Jimmy Boone rboone@klaben.com 330-673-3139

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