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Klaben Chrysler Jeep Dodge Ram - Service Center

Kent, OH

4.7
1,736 Reviews

1,736 Reviews of Klaben Chrysler Jeep Dodge Ram - Service Center

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November 20, 2022

Thanks for ur services to repair my van recalls . However at 18790 miles not sure anything else that was mentioned was really needed on it right now. More

by Msrob16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Davis
Nov 20, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to complete and return your review. It is so important to us that your have an exceptional experience each and every time that you visit any of our facilities. We ask for your feedback via many different avenues because we truly want to hear it. Your kind words are affirmation that our culture works. Please also know that value, integrity and empathy are at the core of who we are and what we do. I would welcome the opportunity to speak with you so that I may gain a little more insight into your experience and the recommendations that were made. Might you have a few minutes to speak with me? I promise to make whatever arrangement are needed to ensure that our conversation does not cause any undo inconvenience. I can be reached at 330-673-3139 ext: 409. You can also email me at jarnold@klaben.com. Kindly, James Arnold

November 19, 2022

Took 2019 dodge grand caravan in for miss fire cylinder 4 diagosed quickly.Took little longer to make repairs than I liked but kept me informed on progress. Fixed now and working good. Thank You Nikki More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
Nov 23, 2022 -

Bernie responded

So far van is running good . Thank you for taking care of this issue, keeping me informed on progress. Bernie

November 17, 2022

Professional, transparent and caring. Got me in quickly without an appointment due to unexpected engine light display. More

by Mp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
November 17, 2022

Klaben Jeep is the best dealership in the local area. The service department always listens to what you have to say and they take care of business. They will work with you all the time. More

by eagle160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki Ripley
November 17, 2022

They went over and beyond to make sure that my repairs were done on time and correctly. They worked with me on getting the repair cost down as much as possible. More

by plaustin5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki Ripley
November 11, 2022

Sales team is awesome, service team is also awesome. Nick and John coco are awesome. I keep going back because coco and the service team take great care of us. Worked with Nick this time as John has mo More

by Fat Pauley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III
November 08, 2022

They are always so nice. They make me feel valued. I always understand what is going on and they keep me informed. More

by amywashere1461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Caldwell
November 07, 2022

My experience in the service was great. Amanda had my information and was ready for me as soon as I stepped out of my vehicle. She wasn't pushy for some of the sevices I wasn't interested i More

by hempt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Davis
November 04, 2022

My guys at the Klaben service department always do a great job. they get me in and out with no problems ! I have a Ram dealership that is 2 minutes from my house that I drive past to go see the guys at More

by julee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt King
November 03, 2022

Have always had great service at this dealer. Service department staff very friendly and helpful. Joe went above and beyond getting my battery replaced in my jeep that was only 3 yrs old and ba More

by labtasites
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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