Klaben Ford Lincoln

Recent Invitation from Lincoln to evaluate the MKC I was invited by Lincoln to drive and evaluate the new Lincoln MKC. They directed me to Klaben in Kent to pick up the vehicle. Not ever having been a I was invited by Lincoln to drive and evaluate the new Lincoln MKC. They directed me to Klaben in Kent to pick up the vehicle. Not ever having been a Lincoln owner I was curious of the product. The vehicle was Amazing, BUT, the dealership, and especially the sales associate, Gene Graibec were OVERWHELMING. I use the term associate because it would not be fair to describe him as a "car salesman". I was not even a propspective purchaser and he took an interest in this opportunity to dispell all the disappointment I have ever experienced in previous sales situations. My congratulations to the Klabens on their choice of Gene in representing their business, If the other representtatives are of a similar cast it impossible for this dealership not to experience the pinnacle of success. Thanks Gene, and all those involved, at Klaben in Kent. You are on the top of my list for my next vehicle. More

loving the new car and klaben I was very pleased with today's visit. Richard "Buddy" Moore was not only friendly, but he made car shopping not as scary as some make it out to be. H I was very pleased with today's visit. Richard "Buddy" Moore was not only friendly, but he made car shopping not as scary as some make it out to be. He knew what I was looking for and was able to help with any questions I had.I would recommend anyone who is in need of a new car to go visit buddy at klaben. More

Gene Grabiec a "true sales associate" This past week I had the opportunity to redeem my Date Night invitation from Lincoln at Klaben in Kent. The car they featured was the 2015 MKC. Jim B This past week I had the opportunity to redeem my Date Night invitation from Lincoln at Klaben in Kent. The car they featured was the 2015 MKC. Jim Bills sales manager arranged to have the car ready as promised. When I arrived Jim introduced me to Gene Grabiec, sales associate,who introduced me to the features of the car.At no time did he rush me and answered my questions in a professional manner. My wife and I experienced the car for 48 hours and enjoyed the "ride". When I returned the car Gene was there to review my thoughts over a cup of coffee, at no time was there any " high pressure" to buy the car, just the "facts". The staff at Klaben were always helpful and Gene was a true sales associate. More

Great, confortable experience and environment. I was very hesitant on trading in my old Chevy blazer because it was my very first car and I had it since I was 16. Both Mike and Roscoe made me feel I was very hesitant on trading in my old Chevy blazer because it was my very first car and I had it since I was 16. Both Mike and Roscoe made me feel very comfortable about getting rid of it as well as made me feel excited about getting a new Ford Escape. All in all it was a great experience and I'm very thankful for all their help and support in finding a new vehicle. More

Great Dealership Outstanding customer service, 4th car our family has purchased from Klaben Ford in Kent, Ohio. Mike Cooney has been very fair with us and makes the Outstanding customer service, 4th car our family has purchased from Klaben Ford in Kent, Ohio. Mike Cooney has been very fair with us and makes the process almost enjoyable! We've recommended Klaben to all our friends and family. More

Greatly appreciate the service Our experience with Klaben Ford and Ty Davis our salesmen was great. We really appreciate the time he spent with us in deciding whether the Ford Fiest Our experience with Klaben Ford and Ty Davis our salesmen was great. We really appreciate the time he spent with us in deciding whether the Ford Fiesta would be right for us. He went over the car thoroughly and explain all of our options for purchasing the car. We have bought several cars through Klaben and have been very satisfied. Thank you for the great service. More

Easy Communication! We went in to look at an Explorer but ended up buying a Navigator. I'm glad that the salesman, Gene Grabiec, suggested that we test drove it. It wor We went in to look at an Explorer but ended up buying a Navigator. I'm glad that the salesman, Gene Grabiec, suggested that we test drove it. It worked out so much better for our large family. We test drove the vehicle, took our time to think about it, and came back in a few days later to purchase it. Gene had everything all ready to go so that we were in and out in an hour - and that included a complete hands-on tutorial of the SYNC and navigation system. JT programmed our codes, phones, radio stations... it was so nice to not feel like I had to read the manual. Thanks! More

DANNY& CHRIS NEES RAISES!!! Danny and Chris made the decision to lease my car at Klaben a no brainer. Their service was more than extraordinary and will be the reason i recomend Danny and Chris made the decision to lease my car at Klaben a no brainer. Their service was more than extraordinary and will be the reason i recomend your store to friends and family. More

Bob Paytas=Awesome Great experience- he knows his stuff-- and even taught me how to drive stick! Many thanks- I'll be back in 18 months for sure. Great experience- he knows his stuff-- and even taught me how to drive stick! Many thanks- I'll be back in 18 months for sure. More

Positive customer experience Buddy was great to work with. He assisted me with order of my new 2015 mustang. Even though had not yet been formally trained yet, he was knowledgabl Buddy was great to work with. He assisted me with order of my new 2015 mustang. Even though had not yet been formally trained yet, he was knowledgable and patient as we made option choices. He even looked up the value of my vehicle using online resources and offered a fair value for my trade. I had been to a number of other dealerships previously, and would recommend stopping in to see Buddy first. More