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Klaben Ford Lincoln - Service Center

4.8

1,085 Lifetime Service Reviews

1089 West Main Street, Kent, Ohio 44240

1,085 Reviews of Klaben Ford Lincoln - Service Center

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October 20, 2017

"Excellent Service "

- ghtaylor

I explained to Brandon that my heated seat button was not working. He wrote it up in the report to the auto tech. The auto tech confirmed that it was faulty. He explained to me that it was covered under extended warranty plan. Brandon answered my questions and was very polite.

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Yes
Employees Worked With
Brandon Pritchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 20, 2017

"‘16 F-150"

- PM747

unlike other dealers, at Klaben an 8am service means an 8am service. Truck was taken back immediately and service was done professionally. Would recommend Klaben to others!

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Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 20, 2017

"Helpful, trust work done"

- cabbiemom

I have used several dealer service centers in the past, and have found Klaben to be the best in taking care of their customers responsibly. They don't try to "up-sell" your service, by telling you that you need something not necessary, and while not the "quickest" at doing an oil change/tire rotation, they do an adequate job at trying to get your vehicle done while you wait, especially on a busy Saturday. I have had to wait 4 hours or more at another local Ford dealer, and Klaben got the job done in 1 1/2 hours. I have trusted them in the past to do my recall and repair work on vehicles, and will continue to do so. Overall, I am pleased with their work, friendliness, and professionalism, and would recommend them to others needing similar work done.

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Yes
Employees Worked With
Joe French
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 19, 2017

"Oil change and tire rotation,winter checkup"

- timmasma

We had the car serviced, excellent care,friendly employees, car washed after service, nice waiting area with refreshments, and tv , in and out in good time

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Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 17, 2017

"Maintenance "

- RHOROBERTS

Took my car in for maintenance. I was given a free rental for the day. They found something wrong during the process but called me to make sure it was ok to fix etc.

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Yes
Employees Worked With
Sean Bradford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 17, 2017

"Couldn't have asked for more"

- dew44202

I was greeted quickly and very courteously and by a friendly face. He explained everything they were going to do, showed me the waiting area, and came and got me when done. The waiting area was very large with free coffee/tea/juice and donuts and other items. It had a large tv and plenty of comfortable seating. I can't think of anything they could have done better.

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Yes
Employees Worked With
Kyle Sott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 16, 2017

"Unbelievable experience"

- MHARRISON1

Needed one of our Company vehicles serviced ASAP. Call and discussed situation with Mona Crooks. She handled EVERYTHING! Vehicle was serviced and back on the road in no time. Wow, what great service...

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Yes
Employees Worked With
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 15, 2017

"Always excellent service "

- KKOCIAS

Always great service at both the service center with Mike and the new car area with Terry Baughman and the staff! Four more words please

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Yes
Employees Worked With
Terry Baughman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 13, 2017

"Friendly, prompt and pleasant"

- ford lady

More than a year ago, my car was repaired. The repair was less than satisfactory. I spoke with Mr Klaben, by phone and he agreed to help me with a tire purchase in order to make a bad situation better. I had nothing in writing. I returned to the service dept. to purchase the tires fully expecting to pay for my tires. Talking with Mike Brandvold, I mention my conversation with Mr. Klaben, never dreaming he would remember we had talked. I found him to be a man of his word with a great memory. I am a very satisfied customer and will continue to have my car serviced there and when I am ready, buy a new Exployer from your dealership. Thank You So Much, Mary Lou S.

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Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 13, 2017

"10K Lincoln Service"

- HOTROCK100

Mona handled my vehicle check-in for the 10K service and an owner notification as Mike my usual advisor was busy with another customer and he wanted to make sure I was handled quickly. Mona did a terrific job with the vehicle walk around and systems check. Everything was a go, all systems checked out and Mona soon had me checked in and turned over to the vehicle rental department. This was my first time using a loaner vehicle under the Lincoln service program. My loaner car, an MKZ was ready for me and Chris handle the paperwork quickly and before long I was down the road. A few hours later I received a phone call from Mike saying my Lincoln was ready. My vehicle pick-up and loaner turn in was equally as efficient as the write-up. Flawless!!!!! Klaben FL, what a great place to do business!!!!!

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Yes
Employees Worked With
Other Employees : Chris and the other lady (I didn't get her name) in the rental department were terrific.
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