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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,393 Reviews

5,393 Reviews of Klaben Ford Lincoln - Service Center

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June 30, 2025

Had my car for 45 days. When they finally had a senior tech work on it, he found the problem and got it fixed. Should of had him working on the car a lot sooner. More

by thegorefamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Alcorn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Excellent service, communication and professionalism. A new cool feature was the video I received from the service department with a visual examination of my under body. More

by C. Carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

Took my car to Klaben for "The Works and a cooling system flush. As usual, the work was promptly done with the usual flair. More

by DRACO151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2025

This dealership has been our go to for nearly a decade. Our family has bought more than ten cars from them. The service department is always “on it” and our repair reps are awesome. (Joe and Mona). Thank More

by pamsweese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

No real issues seemed to be thorough and professional with the process ,friendly and fair. More

by mhoffa984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Switcher,Mike Cooney
Jun 27, 2025 -

Klaben Ford Lincoln responded

Thank you for taking the time to post your review and for the positive comments shared. We look forward to receiving and then sharing this with our entire team. A 4-star rating may mean we did well in serving you. It may also mean there was something we could have done better in some way, and other times it is a mistake. The take aways allow for us to reflect on where we are succeeding as well as areas possibly needing attention. It was a pleasure meeting you over the phone today. Your additional insight was both appreciated and motivating. I shared your kind and complimentary words with our team immediately after getting off of the phone today. We will continue working towards raising the bar on the level of service we are providing our guests. Thank you for your loyalty and for your business. I and the entire Klaben Team remain at your service. Sean Bradford - sbradford@klaben.com

June 26, 2025

Klaben has always been my go to dealership. From sales, to finance, to service you are always treated like family. More

by kharing1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Good service and very through ! Everything was explained and I revied th video as to what was checked More

by Rjoh720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Excellent service from Joe and Klaben. They found and repaired an issue with a differential seal. The work was done with a minimum of wait time. More

by jal0756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Ali was amazing. the service was quic and the air conditioning was cold and free hot coffee More

by aholder93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

The service at Klaben is like no other! They are informative and kept their timeframe as promised and was very patient with this nervous Nellie! Lol More

by bettymarshall40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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