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Klaben Ford Lincoln - Service Center

4.8

1,255 Lifetime Service Reviews

1089 West Main Street, Kent, Ohio 44240

1,257 Reviews of Klaben Ford Lincoln - Service Center

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February 20, 2018

"Always Satisfied with Klabens Service Separtment"

- Kylee104

I have used the service department at Klaben Ford since 1988 for vehicles that I have purchased and leased over the years from Klaben Ford. I have used the service department dozens of times and have always had a good experience with each visit. I also like how clean and comfortable the waiting room is and they also have refreshments and donuts which makes the visit very nice. My recent service was for a recall on my 2006 Ford Rangers air bags. I was notified by Ford to park the vehicle and not to drive it until the dangerous air bag situation was taken care of. I contacted the service department at Klaben and spoke to Brandon about the recall on my truck. He took care of everything. He had my truck towed to the dealership and took care of the recall issues and then my truck was brought back to my house once the work was completed. It doesn't get any better than that. Steve Simon - Akron, Ohio

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Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 20, 2018

"Help! My tire is losing air."

- Karen

Got into my trusty Ford Focus to find the tire pressure light on. Drove to Klaben with no appointment. They were diligent, professional yet pleasant and they fixed it. No hassles.

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Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : The initial contact was wonderful but I do not know his name.
February 19, 2018

"Service"

- JMS6700619

I feel very comfortable with the recommended service I need when I bring my car to Klaben .I was eighty thousand miles on my 2011 Sho never replaced brakes due to the services i received. But I do have a problem with my 2016 Sho I will keep you posted on the fix, to be continued !!

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Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : I think his name was Chris he is in parts dept.
February 19, 2018

"Car loaner"

- obxavon89

Fast friendly service. I needed a loaner vehicle while my vehicle was being serviced at Quick Lane Service across the street. In and out quickly.

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Yes
Employees Worked With
I don't know who the employee was that I received the loaner
February 16, 2018

"Customer service "

- bjrnov

My vehicle broke down while I was out of town and Klaben got me in another vehicle immediately and my car was fixed the next day. They went out of their way to accomadate me. My vehicle was returned to me fresy washed. Their customer service is an A+!! Sincerely, Billie Rice

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Yes
Employees Worked With
Joanne Clark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 16, 2018

"Dead battery"

- dfc1379

Service department took some extra time with my vehicle and eventually fixed the problem. Battery had been for weak for some time and after jumping it and driving it to Klaben the battery was now passing as good. An extra day showed it was not good.

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Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 16, 2018

"Good service"

- KLAWLES2

Although I did have to wait a little while for my car to be ready it was completely understandable because it was a Saturday when they don’t make appointments. Besides that I thought they were all very nice and tried to help me to the best of their abilities.

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Yes
Employees Worked With
Floyd Bowen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 15, 2018

"Not the Experience I'm Accustomed to with Klaben"

- JAHENRY2

Before I explain why this experience was unusual compared to the rest, I want to be clear that we like the dealership overall and this one bad encounter won't hinder us from going back. That said, this particular experience was not very pleasant. First, the gentleman asked me what the issues were. Among other items, I explained that I wasn't getting hot air to the foot area of the drivers side. He then turned on the heat and said he felt it, in a very smug way. I explained that it didn't get hot, even after it was on for an hour. My entire body would be sweating and my feet were like ice cubes. There was clearly something wrong with the heat distribution. Then, we had told them when we made the appointment that we have 4 kids and needed a 3rd row seat as a loaner. However, when we got there they didn't have a car big enough for us, so they called Enterprise. We had to wait. Next, Enterprise comes, takes us back to their office, and they still didn't have a 3rd row seat! By that time, we were frustrated and just wanted to leave, so we ended up in a Charger. When we picked up the car, it turned out that I was right. There was a difference in the heat going to the driver side and it needed fixed. Everything we came in for was addressed. We then went to pay and were being charged full price for an oil change, when we were told by Christine Klaben that it would only be $1. The way the service employee applied our Loyalty Link made it cost more for us than it should have. After we discussed this with him (and wasted even more of our time) he adjusted the bill to what it should have been in the first place. To be clear, this was one bad experience, compared to the many other great ones. We will continue to go to Klaben for all of our auto needs. They have been very professional and courteous during every other visit.

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Yes
Employees Worked With
Kyle Sott
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 15, 2018 -

Klaben Ford Lincoln responded

Thank you again for taking the time to share your input and details of your recent visit to our service department. Thank you also for taking my phone call today and providing more details that will be shared with the rest of our team members. I want to apologize for your aggravation and inconvenience. We are always asking for feedback from our customers as we know it is honest and it lets us know what we are doing well, and at times, not so well. I look forward to seeing you for your next service and appreciate the opportunity to correct the areas where we failed to meet your expectations. If there is anything else that I, or any of our team members can do, please do not hesitate to contact me. Sean Bradford, Service Manager, sbradford@klaben.com, (330)673-3139 x366.

February 14, 2018

"Best dealership in town "

- TVOJAONA

I can’t say how much I enjoy going to get my oil change at Klaben ... everyone is very nice and they make you feel like family and they don’t gouge your pockets like all these other dealerships when you need something repaired it changed ... keep up the great work guys

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Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 13, 2018

"Service and Customer Satisfaction"

- marf2007

Highest of quality Service sprinkled with strong focus on Customer Satisfaction. The "Loyalty" program makes the cost so low that it seems they pay you to work on your car!

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Yes
Employees Worked With
Doug Carter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Pritchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richard Klaben
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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