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Klaben Ford Lincoln - Service Center

4.8

1,821 Lifetime Service Reviews

1089 West Main Street, Kent, Ohio 44240

1,825 Reviews of Klaben Ford Lincoln - Service Center

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January 20, 2019

"had a set back but they made it right."

- kenny

had a small set back with my recall and oil change but they were able to make it right. i would have liked a car wash both inside and out but it was raining.

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Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 20, 2019

"Good experience everytime"

- formula311

Been taking my truck to klaben since new (2011) and also my prior truck (2003). Have always gone went to Joe French. Had a problem arise this last time from a prior visit and Joe make sure it was fixed at no cost to me. Klaben has always treated me right

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Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Tetreault
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Workman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Dallas
January 20, 2019

"Excellent service every time."

- ramodderman

We have purchased and had serviced 4 vehicles from this dealer. The sales member that helped us was always knowledgeable and no nonsense. We have always felt we got a fair deal. The service department is always able to find a way to get us in the schedule. Planning ahead and scheduling on line is very easy and convenient. There are those times when you run behind and need a service before a trip, or way past due for one, even they are booked they seem to be able to work us in. They do a great job.

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Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe French
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tim Sterling
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 20, 2019

"Escape Service"

- lawhead.brian

Our service appt. went very well. On time, on schedule, great quality, good communications. Carli was very personable and professional. The loyalty link provided us with coupon discounts that reduced our overall price.

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Recommend Dealer
Yes
Employees Worked With
Carli Ramage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Matt Moyers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 19, 2019

"Flat tire"

- marshalldesign215

I got out to my vehicle with a tire pressure of 10psi. Brandon took my car in to figure out the source of the leak without hesitation. Luckily they found a nail and were able to patch it the same day and have me on my way! They also cleaned up the interior of my car which was above and beyond what I was expecting! Could not recommend their service team more.

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Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bobby Lincoln
January 18, 2019

"Amazing"

- Lisa's Escape

I always get great advice and excellent service from Kim!!!! I would dream of going anywhere else. She is always a pleasure to work with.

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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 18, 2019

"Expert Service Advisors"

- Tomnearkent123tomnearkent

I recently had a slow tire leak repaired. The repair was diagnosed and handled in a timely manner. This is the second vehicle that my wife and I have purchased from Klaben Ford. We have always taken our vehicles to their service department and never been disappointed!

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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richard Klaben
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 18, 2019

"Exceptional service from exceptional people!"

- Mzrbyrd0

Klaben service department amazes me, yet again! I'm always treated with respect, their honest, and make each customer feel special and appreciated. My recent repair was totally unexpected, pricey, and disappointing. But at the end of it all, Brandon and his manager made it all work out for me, they actually cared enough to communicate with me through the entire ordeal. No one has any idea what this meant to me. I drive 120/day back and forth to work so having a car is a BIG deal, well when I needed Klaben Service Department they were right there. It was a BIG deal to them too.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brandon Pritchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 17, 2019

"Friendly and knowledgeable staff"

- 17ratrodder

Always friendly and knowledgeable to make your automotive needs a pleasurable experience. Klaben has made myself, family and many of my friends statified customers time and time again. Thanks You

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Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Will Rogers
January 17, 2019

"Another great service experience at Klaben"

- ROSEMARYT.NICHOLAS

Great service, communication, attention to detail. This is what I expect from Klaben Service and this is what I get, always. I wouldn't take my Lincoln anywhere else for service. And Joe French is an amazing person to deal with.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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