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Klaben Ford Lincoln - Service Center

4.8

1,521 Lifetime Service Reviews

1089 West Main Street, Kent, Ohio 44240

1,521 Reviews of Klaben Ford Lincoln - Service Center

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July 20, 2018

"Great service"

- WMEMCCRACKEN

Service department was very professional and courteous from making service appointment to service that was done. Excellent customer service in all departments of Klaben dealership!!

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Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 20, 2018

"Love dealing with Mona in the service area."

- FLBURKERT

Always am treated well at Klaben Ford. Akways professionsk always on top of the problem. Each visit is easy and comfortable. Higly recommend these prople.

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Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Several others but can't remember their names.
July 20, 2018

"Like new again!!"

- Sean1733

They figure things out and get the job done. Overall an Excellent service with my car and me. Had a problem and with my warranty they got all fixed plus some others things done.

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Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Sott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 19, 2018

"Good ,fast and pleasant"

- TEEABNEY

Everyone was nice pleasant. Made sure I was comfortable. On time. Bathrooms clean. Clean waiting area. Nice Service bar. Nice Tv and computer , office area.

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Recommend Dealer
Yes
Employees Worked With
Mario Palomba
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carli Ramage
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 19, 2018

"Very courteous as usual"

- fezer13

Mario was very informative about updates with my car. Having a loaner while in for service was great. Explained what was going on and to let them know if there was any other issues.

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Recommend Dealer
Yes
Employees Worked With
Mario Palomba
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 18, 2018

"Very Good. They was waiting on me 2 get in"

- Weezie

Because every time i go in for service the people be on Point. Very Friendly and eager 2 help. Keep up thr great WORK. Thank you Thanks

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Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 17, 2018

"Respect and honesty."

- geoman3851

I am a regular costumer at the Kent Ohio store. I have always received nothing but the best service. Thanks Floyd for going the extra mile to make my visit this time A1!

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Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
James Perkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Patrick Sandy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 16, 2018

"Awesome experience"

- milear

Kim Wolfram was professional, efficient and did an awesome job during my service visit! She was thorough and made sure everything was taken care of. She kept me updated on everything that was being done. Thank you so much!

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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 16, 2018

"Nice atmosphere, weird experience for me."

- mcapretta

First of all, everyone is super cool and nice. I also have to say that I would be willing to go and site down and do my work in their customer lounge even if my car wasn't being worked on. Free food and drinks is a home run for me. That being said, I felt like I was overcharged (kind of). When I called to ask how much it would cost for and oil change (had my own oil and oil filter) and a cabin air filter change (i had my own filter), they said $40- $20 for each. When I got there a couple weeks later, i had done my oil already, and I said I didn't need the oil change done. They tried to charge me $40 anyway. I say kind of because I protested it with a different guy when I came to pay, and they ended up charging me the $20 originally. So kudos to them for that (hence my rating). Additionally, I had a boatload of recall work done and they had to replace the driver's seat belt. Well, they put the seat belt inside the side panel so I couldn't actually use it. I walked back in, the service guy laughed (I too thought it was amusing) and they fixed it in about 10 minutes. All in all, great experience, love the people, had some weird stuff happen that they corrected. I would definitely recommend this service center. Tom scheduled my work, Mario checked me in (Carli helped), Kyle checked me out and worked to get me the work for $20.

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Recommend Dealer
Yes
Employees Worked With
Tom Alcorn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mario Palomba
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carli Ramage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Sott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 16, 2018 -

Klaben Ford Lincoln responded

Hello and thank you for taking the time to provide us with your feed back regarding your recent visit to our Ford/Lincoln service department. I also want to thank you for your positive comments. Perhaps more important are your comments regarding the charges and how this was handled at the time your service was completed. We failed in our communication and ensuring that everyone was in the loop as far as the price break down and what you were quoted. No excuses. Your comments will be shared with our team members as we continually strive to improve upon what we do, which is to deliver the type of experience that our customers deserve. Again, I thank you for your comments and know that we truly appreciate your business. If I can be of further assistance please let me know. We remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-+673-3139 ext 107.

July 15, 2018

"Excellent service. Clean facilities, convenient hours of ope"

- 4LDWADE

True professionals! As a former employee of the Klaben Family, I know the standard of excellence. The Klaben family value has been a staple in the Kent community for decades, and I will continue to support the Klaben auto group!

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Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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