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Klaben Ford Lincoln - Service Center

4.8

1,341 Lifetime Service Reviews

1089 West Main Street, Kent, Ohio 44240

1,342 Reviews of Klaben Ford Lincoln - Service Center

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April 26, 2018

"Great Service"

- jokolo

I went for a scheduled oil change. Mike Brandvold told me about two Safety Recall notices that should be completed and I agreed. When the Srvice Department attempted to rotate my tires it was discovered my lug nuts were rusted. Mike Brandvold shared with me the problem encountered and offered options. I agreed the best option was to replace the lug nuts. mike saved some of the lug nuts to show me how rusted they were.

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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 25, 2018

"Best Place in Kent"

- DJ47

Wow what a great experience! Steve Workman and Floyd Bowen are the best guys around town when it comes to your car needs. I had front end suspension work done on my Nissan 350z Touring Edition and I wanted the alignment fine-tuned one more time and the steering wheel re-centered. Called Steve to express my concern and he told me to just walk-in to Quick Lane no appointment needed. The guys went straight to work as soon as I walked in and got everything tuned just the way I want. Even my steering wheel is completely 100% centered now, after a year of fighting with different shops that couldn’t get it right, Klaben and Quick Lane finally got it right. These guys got everything right and I couldn’t be more happy. I’m a real picky guy when it comes to my vehicle and I will definitely call you out if I see something I don’t like or If I am unhappy. These guys went way beyond and out of their way to make sure I was happy. They have my business for life. Thank you Steve and Floyd! Also thank you to Nick for going over everything that was done and for always being super professional and friendly whenever I come to pick up my Z. Great guys and great service, Klaben is #1.

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Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Workman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 25, 2018

"Klaben service consistently exceeds expectations."

- BUCKEYEAL

The staff at Klaben service were courteous and professional. The vehicle was promptly checked in and moved to the service area. The waiting area was very pleasant and comfortable. The service was completed within a reasonable time and the staff worked well to review the results of the service and close out the appointment. Kim Wolfram and other team members managed a very busy rush of appointments with precision and courtesy. They are to be commended for a job well done.

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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carli Ramage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 24, 2018

""The works""

- Sandy

Great service! All the staff are always helpful, informative, friendly & so know customer service! The waiting room is comfortable with free wifi, makes even waiting a very pleasant experience

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Yes
Employees Worked With
Tom Alcorn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carli Ramage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 22, 2018

"Battery diagnostic "

- mtkeown

Extremely friendly and helpful. Assessment was thorough and efficient. Diagnosed quickly and resolved in a timely manner. Service team was extremely attentive and ready to resolve my problem.

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Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carli Ramage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 22, 2018

"I had my car serviced"

- tracyrossi05

I love Quicklane. Floyd and everyone there always goes above and beyond. Everone there is always so friendly and helpful and very curteous. And i love the clean facilty while waiting.

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Recommend Dealer
Yes
Employees Worked With
Floyd Bowen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
James Perkins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 19, 2018

"Great experience"

- Lesli Roberts

I came in for an oil change and Branden took me over to quick lane and made sure everything was taken care of for me, I'm very happy with my experience.

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Recommend Dealer
Yes
Employees Worked With
Branden Johnson
April 18, 2018

"I am always taken care of. "

- Claudia C

I am confident my car will be serviced properly. I am appreciative getting service at the time that is convenient with my schedule and I like my coupons.

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Yes
Employees Worked With
Joe French
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 18, 2018

"Repairs"

- CWALLACE3

This was my first time there. My Camry needed a new radiator and sway bar links. Patrick Sandy kept me informed throughout the repair process. The repair work was excellent.

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Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2018

"no pressure straight forward."

- dmm0401

great service, no hassle, no pressure in buying stuff that wasn't needed. The staff was really nice also. I would send other people to them for service.

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Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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