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Klaben Ford Lincoln - Service Center

4.8

1,146 Lifetime Service Reviews

1089 West Main Street, Kent, Ohio 44240

1,146 Reviews of Klaben Ford Lincoln - Service Center

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December 13, 2017

"professional and courteous"

- tmontoni

I had the opportunity to meent Steve Workman. He conducted himself in a professional manner and took the time to keep me updated on the progress they were making on my vehicle. He worked to make this a good experience for the customer.

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Recommend Dealer
Yes
Employees Worked With
Steve Workman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 11, 2017

"Warranty Repair"

- bob.tedquist

Selecting an appointment time on line was simple and easy. Multiple time slots available. Service advisor was quick in arranging a loaner for the day while the repairs were completed.

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Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 11, 2017

"Dead Battery"

- jeanfarinacci

Great response to my dead battery issue! Discovered an issue within the electric module system that needed updating . Not happy it happened but grateful for the care and service! Kim was wonderful and very helpful!

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Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Loretta
December 10, 2017

"Another successful visit!"

- Karen

From the moment I drove into the Klaben Service Center until I left, I could not have asked for better care for my car! They always take care of problems as well as doing routine maintenance.

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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 10, 2017

"Klaben Service Experience"

- HOTROCK100

Mike Brandvold is my advisor, Mike always takes great care me and my MKX. Radio issues plagued my Lincoln. Mike put me in a MKZ loaner (very impressive car), technician F81 reprogrammed our electronic system and wrote a book as to exactly every step of diagnosis. I was back into my MKX with a working radio in short order. Great experience!!

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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Technician F81
December 07, 2017

"Great Dealership!!"

- Sherri S.

We have bought two cars from Klaben both great experiences! Doug Carter was our salesman and he is awesome!! Always bring the vehicles back for servicing and have yet to have a problem. They get 5 stars from me!!

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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 06, 2017

"**Best Service Center in NE Ohio**"

- Reverend Edward Niam, DD

I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona Crooks, is friendly, efficient and an excellent representative of Klaben and the Ford Motor Company and I would recommend her most highly. She treats my car as if it were her own and I always trust her judgement regarding whatever my vehicle needs. I live 45 minutes from Klaben but I wouldn't consider taking my car anywhere else for service.

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Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 05, 2017

"Quick - job well done."

- mark.proto

Called for a starter switch for my Freightliner, appointment was made next day with Mike. Truck was in and out same day, service is great.

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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 04, 2017

"1st oil change"

- Rjoh720

I was told with extended warranty would be less. Price I paid was good but not what I was told. I will continue to have Escape serviced there

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Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 06, 2017 -

Klaben Ford Lincoln responded

Thank you for providing us with your feedback regarding your recent visit to our service department. We are thankful that you will still have your Escape serviced with us. I would however like to hear more about your thoughts on the extended warranty and the pricing just so I understand it better and also to see if there is anything that I can do for you. Please contact me at your convenience, Mike VanHoose, mvanhoose@klaben.com, 330-593-6789. Again, thank you for your feedback.

Dec 05, 2017 -

Klaben Ford Lincoln responded

My contact info is as follows: My Email is: sbradford@klaben.com, 330.593.6761.

Dec 05, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to give us your feedback. If you could please contact me: Sean Bradford (Service Manager), I would like to ask just a couple questions in regards to your warranty concerns to see if there is anything I can do to help.

December 03, 2017

"Pleasant and timely"

- janelh103

Having just moved into the area from Illinois, we needed a dealership we could count on. Our daughter leased her Escape from you and she recommended you. I have to say that everyone was courteous and patient... The work was done in a timely fashion and there was a pleasant waiting area available. The mechanic explained everything to my wife (who brought the car in) so that she could relay it to me. We are both very pleased.

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Recommend Dealer
Yes
Employees Worked With
Kyle Sott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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