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Klaben Ford Lincoln

Kent, OH

4.9
12,199 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 12,199 reviews

June 05, 2023

You really don't know how good a dealership is until you have a problem. I thought my wheel had been swapped during service, but it turns out that the cladding had came off of the rim. I didn't know this More

by RoundRider
Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2023

Got a chance to work with Luke on the purchase of the 2020 Ranger. Was an easy and uncomplicated process. I'd consider Klaben for your next purchase, new or used. More

by John_polacek
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Gennaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Great people there. Worked with Bo stewart and David Mitchell. Both were very knowledgeably. 3rd vehicle we have purchased from klablen ford in Kent. More

by BUZZSAW066
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

This was my first car lease thru Klaben. Wonderful encounter. Bo Stewart is an excellent salesperson. He is so very pleasant as well as very knowledgeable. I definitely will be back. More

by JBRZOSKA
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Gennaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2023

Klaben is the best dealership for sales and service period! I had 2 cars go in for service oil change tire rotation, and a truck for new rims and a broken mirror. Mike wrote both he said oil change sho More

by Firegav66
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chapman
May 31, 2023

Justin is always really helpful and professional. He's been the first one to assist me when I come in for service, friendly, and service is always satisfying! More

by ashley.yost22
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023

Easy process , very thankful for a seamless lease . Very happy to have my new maverick after a long waiting period. David was kind enough to drive it to me which was super helpful More

by Cknowles0
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bolyard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

Very pleased with our car and the service Klaben does we will always go to klaben More

by kimberlyw62
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

I had a great experience with Klaben. My Bronco had an antifreeze leak and Tyler in Customer Service took very good care of me and had my vehicle back to me in just a day. I would defin More

by kbenner
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

Try and force you into financing with Ford motor company - When I explained I would be bringing checks from the bank kept telling me couldn’t accept outside financing - I couldn’t understand how cash from t More

by trgfrog22
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roscoe Woodberry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shea Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Klaben Ford Lincoln responded

Troy, Thank you for taking the time to share the details of your recent experience at Klaben Ford Lincoln in Kent. Your candid feedback is important because we recognize that in order to truly be customer driven, we must listen to feedback like yours and hold ourselves accountable. I sincerely apologize for our shortcomings that created the frustration and angst for you. No excuses. We failed. It's now my responsibility to incorporate your important feedback into counselling and training with Roscoe and other Team Members. Please know that all Klaben Team Members have the resources and training to avoid situations like this which makes your comments expecially frustrating for me. I am truly sorry you bore the brunt of our collective failures. Thank you as well for the kind words regarding Shea. Your positive comments will be shared with Shea and the team. I welcome the opportunity to continue the conversation and personally apologize at your convenience. Rich Klaben, 330.673.3139 ext 308.

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