Back

Klaben Ford Lincoln of Warren

Warren, OH

4.9
3,594 Reviews
On behalf of our entire staff, we would like to welcome you and thank you for visiting. We are committed to delivering superior sales and service experiences for our customers...everyday! We strive to make every customer's experience and interaction with Klaben friendly, simple, straightforward and productive. We look forward to hearing from you and welcome your feedback.
Contact Dealership

3853 Youngstown Rd.

Warren, OH

44484

Directions

By Type

Showing 3,594 reviews

December 18, 2013

Mike provided information that lead to rebates and discount offers. Upon delivery of the vehicle he went thoroughly educated me on all the features and operation of the gadgets. More

by termine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
December 13, 2013

I LIKED THE PROFESSIONAL WAY I WAS TREATED AND THE WILLING ATTITUDE OF THE STAFF TO WORK WITH ME AND TO SEE TO MY NEEDS. RICH LEE WAS VERY HELPFUL IN SHOWING ME ALL THE INSTRUMENTS ON THE CAR AND TO M More

by mastercoffee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 07, 2013

Mr. Fauvie was condescending and flat out rude. When asked about a price of repair he replied, "My guys gotta eat too." After the premium tires he recommended needed replaced in less than two years his More

by Sherry5PZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karl Fauvie
Dec 09, 2013 -

Klaben Ford Lincoln of Warren responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience. As a good-will gesture we would like to offer you repair of your rear brake concern with pads and rotors. If this is acceptable to you please contact Bill Basista at 330-369-7050 at your convenience.

Dec 09, 2013 -

Sherry5PZ responded

Thank you but the brake pads were replaced Friday December 6th at over $100 less than your employee quoted.

Dec 09, 2013 -

Klaben Ford Lincoln of Warren responded

We value your input. We have taken steps internally to assure that situations like this will not happen again. We invite you back for your next oil change and tire rotation at no charge. Feel free to contact Bill Basista or Mike Urbania if you have any other comments or concerns.

Dec 13, 2013 -

Klaben Ford Lincoln of Warren responded

We value your input. We have taken steps internally to assure that situations like this will not happen again. We invite you back for your next oil change and tire rotation at no charge. Feel free to contact Bill Basista or Mike Urbania or myself if you have any other comments or concerns. Sincerely, Joe Filipovich General Manager Klaben Ford Lincoln of Warren

December 07, 2013

Stacey Dennis from Klaben Ford Lincoln of Warren was very professional, informative, thorough. She made me feel very comfortable and I completely trusted her. She took the time to go over the features and More

by roxyn1403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
December 05, 2013

From the moment I stepped on the lot Amanda made me feel that my purchase was important and listened to my needs in finding the right car. She wasted no time in locating the perfect vehicle for my and was More

by giftomen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Bayer
December 02, 2013

I called the dealership in regards to my used 2003 ford igot from Amanda Bayer at KLABEN.IWAS HAVING CHARGING PROBLEMS. She got me in contact with John Reiner service guy. he hooked me up with a new Batt More

by SteveL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Renier, Amanda Bayer
November 23, 2013

I hastily purchased a used car from this dealership after my [ previous] dealership reneged on a deal I had with them. If I had done some more research I may have purchased a different car, but I definitely More

by sammy4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Bayer
October 30, 2013

Everyone there was friendly and Mr. Urbania was eager to help and willing to work on getting me the best deal possible for my price range. More

by DonnaUlrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
October 29, 2013

As soon as i pulled into Klaben Ford, Rich Lee walked over to my car. Before i had visited Sweeney Auto and they did not approach me so i left their lot. Rich answered all of my questions and was very pa More

by poland12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 29, 2013

Mike was an amazing salesman! It wast first time buying a car, so I was unsure of the process. Mike assisted me without being overbearing or rude. He was in no way pushy when it came to me purchasing the car More

by kristenschall3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
...
352
...