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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,371 Reviews

5,371 Reviews of Klaben Ford Lincoln - Service Center

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June 06, 2021

Always greA+ service, love the staff working here. Mario has consistently been a solid employee each and every visit. Thank you all for your service during this time! More

by tonyburoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 04, 2021

I have been having my current and previous car serviced at this location. I am more than pleased. I have another family member also going there and pleased More

by Jewel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
June 04, 2021

I didn't buy my car at Klaben but I wish I would have! What a wonderful bunch of people. There service department people are the best! More

by FIREWOODJBOLT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 03, 2021

Fab service. Work done right and on time. Great communication. The shop is neat and organized. Brandon and the team are the best. Could not have been better. More

by ARGONNE77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
June 03, 2021

Always pleasant and professional, with work done in a timely fashion. Separate customer lounge with no salesperson trying to sell you a new car. I highly recommend. More

by daracey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
June 02, 2021

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by JONNACAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 02, 2021

Klaben Ford has always been good at their services for me. Good follow up fir any questions I have. Great on supplying a tie to home and back when needed. More

by PGARLANDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2021

Vey professional and the detailing was perfect!! Brought in for recall and had trans. serviced..decided to have it detailed, great job. a will use again. More

by titav61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
June 01, 2021

For the first time coming to Klaben Service, I felt like the service advisor was determined to sell me a line of BS. I’ve always had advisors I felt to be honest and knowledgeable about my truck. This past More

by Psgpresident
Recommend Dealer
No
Employees Worked With
Mike Brandvold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback. This is shared with our entire team and gives us the chance to address internally, coach and counsel in areas necessary, and continue our commitment to providing our customers with the experience they deserve, every time. After reading your comments it was clear to me we completely let you down in delivering the empathy and communication you deserved, and ultimately failed you as a result. There is no excuse for this to have happened, and I am truly sorry for our missed steps during this visit. I enjoyed speaking with you on the phone and appreciate your time in sharing additional insight and perspective. As we discussed, it is our responsibility to look at all aspects of your concerns and figure out the best resolve in making right a situation we created. Our sales and service team will continue working hard to maintain your advocacy and keep your best interests at heart. We appreciate your business, but more important to us is the relationship we have with you and the opportunity moving forward to strengthen it based on your trust and confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

June 01, 2021

no issues - everything I expected -friendly courteous service . in and out, car finished when expected. Quality work care continues to run great with no issues. More

by ROSENLIEBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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