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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,376 Reviews

5,376 Reviews of Klaben Ford Lincoln - Service Center

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December 05, 2016

Service visit Outstanding customer service. I have always been provided with an outstanding level of service on each and every visit. Customer Service Advisor, J More

by ACS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2016

Great Service I took the car in for The Works Package. It was done properly & professionally. Kim does a great job making sure everything is done right. More

by jnelson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2016

Great Service! I brought my car in because my check engine light had been on for a while. They were able to diagnose the problem quickly and make the needed repairs More

by Karen Brothers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Perkins
December 02, 2016

Good Job on some Body Repairs I had a little miscue between my garage door and the Ford Escape liftgate. Garage door won! But the Klaben Body crew made the bites and gouges brillia More

by deanks58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman, Nick Johnson
December 01, 2016

Timely turnaround and looks great I was involved in an auto accident and was unsure as to where to get my car fixed. I reached out to Brandon at klaben and he was understanding, and wi More

by cslynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
December 01, 2016

Excellent Customer Experience Dealership does a great job on managing expectations and doing what they say they're going to do. Kim and Jayson were wonderful to work with. Made th More

by Mktgdynamo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson
December 01, 2016

Quick & helpful I needed an oil change and inspection. They took me back to work, did the work in a few hours, and picked me up again. They were efficient and frien More

by CANDYGIRL2873
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake, Anthony Wilson
November 29, 2016

The highest quality--as always. All facets of the Service Department are superlative: explanation and estimate, ther repair itself, the timeliness in which it was done, the cheerfuln More

by DOCWORTHINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2016

Repair Kyle Sott was such a great rep. He made sure we were informed about everything. When he realized that they had to keep the car he made sure we got a r More

by Truly Dumas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Sott
November 28, 2016

Fully satisfied Prompt courteous service. Service took exactly how long they quoted and everything ran smoothly. Waiting room is very comfortable free drinks and do More

by rankine.mike.deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Dyer
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