Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Klamath Falls Toyota
Klamath Falls, OR
406 Reviews
Why Do So Many Toyota Drivers from Klamath Falls, Altamont, Medford and Grants Pass Trust Lithia Toyota of Klamath Falls?
While we could try to think of an all-encompassing response, we prefer to break it all down for you, step by step. That way, all of the bases are covered, and you can feel at home from the moment you walk through the Lithia Toyota of Klamath Falls showroom doors.
Aside from offering a great selection of critically acclaimed new Toyota models, we also keep an extensive catalogue of used cars on hand. What's more, our auto financing gurus are ready to turn you from a shopper to owner, on your terms. That means finding a car loan and Toyota lease that you're comfortable with.
Lithia Toyota of Klamath Falls isn't, however, just a great resource for shoppers. Owners love our onsite car service and maintenance department. Staffed with highly trained technicians using only the finest Toyota parts, it subtracts the headache from the car-care equation.
From beginning to end, Lithia Toyota of Klamath Falls is by your side. If you're interested in any one of the number of products or services we have to offer, simply stop by and see us today. Located at 2675 Washburn Way Klamath Falls, Oregon, we're a short drive away from Altamont, Medford and Grants Pass.
Lithia Toyota of Klamath Falls located in Oregon's Klamath Basin, joined the Lithia Motors family of dealerships in May 1999 after being acquired from MDM Investment, Inc.; G.B. Investment Co. The dealership moved from downtown to their current location in 2001.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 406 reviews
January 20, 2015
Worst Car Buying Experience I bought my car in June 2014. Within 2 weeks, had problems with it not starting. The dealership put in a new battery and a new starter. I still had I bought my car in June 2014. Within 2 weeks, had problems with it not starting. The dealership put in a new battery and a new starter. I still had the issue. Even to the point of the car stalling on my while I was driving. I was very close to hitting a mailbox. I had my 3 girls in the car with me. Lithia finally gave me a loaner at the end of August. They had my car for 4 months. They call me on Friday the 16th of Jan. to let me know that they've done all they could and that I need to come pick up my car and give the loaner back. I was promised by Albert that the issue would not happen again. Well, less than 24 hours later, I got stranded at the store with my daughter. Car will not start again. I call Lithia for help only to be told by Adam in the service department that there is no one there to approve a loaner and that I have to wait until Monday. Come Monday morning, I am told my Matt the service manager that there is nothing else they can do to help me with my car. He tried explaining that they've spent hundreds of dollars on the car and can't figure out what is wrong. This was my first car purchase, and the worst by far. I will never refer anyone to this dealership nor will I ever give them any of my business in the future. Word of mouth is huge and I have a very big mouth as well as my family and friends. I intend to go on every social media site and will get people aware of the issues that Lithia has caused and how they will not stand behind their cars. More
by tinaevatt
Employees Worked With
Jason, GM, Albert, Matt and Adam
Helpful November 24, 2014
No haggling, don't have time for that! Excellent experience Lana Lee and Matt Bailey gave me a call to let me know they found a couple of RAV 4options for me to take a look at. I was running short on time, the Lana Lee and Matt Bailey gave me a call to let me know they found a couple of RAV 4options for me to take a look at. I was running short on time, they understood. I know the business of car dealing, gave them a final number to work with, and a % rate I would be happy financing. Tim Boozer (funny guy, that Tim) made it happen at a deal that was fair and acceptable. Tim, Lana, & Matt busted it out for us, really went above and beyond to make MY deal happen. Mike with F&I was not the typical F&I kind of guy! He also went above and beyond with his patient demeanor, factual knowledge, and courteous professionalism. I bought my last 2 cars through Lithia in Medford... good to know we can stay local and feel good about our choice! More
by Michelle Scott
Employees Worked With
Lana Lee, Matt Bailey, Tim Boozer
June 11, 2014
Best experience ever at a dealership I have never written a review before about a dealership, but felt compelled to write one after my last fantastic experience with Lithia Toyota Klammat I have never written a review before about a dealership, but felt compelled to write one after my last fantastic experience with Lithia Toyota Klammath Falls. I bought a new Highlander and they went above and beyond to get me into the car, including driving it to Bend, OR where I live. Tim, Juan and James are AMAZING and they honored my decisions and made the F&I process quick and professional. I wish I could give 10 stars!! THis is a must for your next car buying experience. Thanks, guys! You made it a pleasure. More
by LaurieHalter
Employees Worked With
Juan, TIm and James - Sales Manager
April 09, 2014
Terrible Dealership. Stay away from Lithia. They do not do a good job on ispections of used cars. They fix minimum things and cover up broken parts. They just want to make money and screw the cu They do not do a good job on ispections of used cars. They fix minimum things and cover up broken parts. They just want to make money and screw the customers. I have supported local bussiness but many of us will never again now. I bought a 2001 F-250. First look at truck dead batterys and corrision on battery terimals. It's a used truck so everything can't be perfect. When they say it has been inspected and all fuild levels are good then they should be. Looking around truck, the driver side rear tire had smell of gear oil and cleaned up oil. They said it was fixed. It was not. I should have not trusted them with fluid levels. I get home the transmission is 5 quarts low on fluid, the power steering pump half a quart low in a 12 mile drive. It had a serve power steering leak that they cleaned up and it was not noticable right away. I checked rear differential fuild almost empty. I take off tire and pull axle out and hub apart, to find orange rtv applied around axle seal. It was a cover up fix that held 12 miles. The oil slinger was broken that is what cut the axle seal. The axle seal and oil slinger about 20 dollars in parts. Why go through all the trouble of covering something up when it is easier to fix it the right way. I had to talk to numberours different mangers. They said they can not fix everything on a used car. Yes of course, no one is asking you to fix a dent or a rip on a leather seat. A new power steering pump is 60 dollars at Napa. Why wouldn't you fix that. One can say that is lazyness and I would be ashamed if that was a product that I worked on and just left things wrong with it. I have rebuilt and work on cars my whole life and maintain jets for the Air Force. You never get all the money you put into a car. I would rather have a good name them to cut every corner possible. Lithia of Klamath Falls would have not been out any money if they would have fix the power steering and axle seal. They are terrible mechanics and give us all a bad name. Since then I have bought used and new cars in Salem and have been treated well. Myself, family, friends and co-workers will never support a bussines like this. The sales managers I talked to, told me it was okay if they did not fix all the things wrong with a car. Is in okay to cover things up?? If there are leaks or mechanical problems with a vehicle they should be fixed or told about it with a reduced price. No one is asking to turn it in to a new car but to intentionally leave things wrong with it and cover it up is wrong. You should be ashamed. Never again will I buy anything from lithia. More
by djbutler06
January 02, 2013
I imagine any car dealership is nice when you are planning on BUYING a car. How they treat you after you purchase the car is more important. I have found Lithia to be the most dishonest company I'v planning on BUYING a car. How they treat you after you purchase the car is more important. I have found Lithia to be the most dishonest company I've ever had the misfortune to deal with. If you are expecting professional honest courtesy, this is NOT the company you want to take your car to. They will tell you you need work done. Get it verified by another mechanic. Lithia Toyota of Klamath Falls is out only to get your money. They don't view themselves as "service providers" but as "money takers". If you need to have a warranty part, or recall part taken care of, drive out of your way to another dealership to get it taken care of. Lithia Toyota of Klamath Falls isn't interested in taking care of your car issues unless it brings them money. I completely understand why people will drive out of Klamath Falls to purchase a car now. I always believed in "buying local" until I dealt with Lithia Toyota. I would not go back to them to get my oil changed let alone deal with a larger issue. This company is not representing Toyota well. I've always loved the quality of Toyota, but after my experiences with Lithia Toyota I am reconsidering. More
by Ann C
Employees Worked With
Dan, Matt, Bryan
July 26, 2011
I purchased a vehicle with preexisting mechanical issues on the condition that repairs are made. I was informed the issue was simply a faulty spark plug and would be repaired quickly. The problems are actua on the condition that repairs are made. I was informed the issue was simply a faulty spark plug and would be repaired quickly. The problems are actually far more extensive and require a new cylinder head. The dealer has agreed to make the repairs but has so far been unable to do so. The first head they ordered was cracked, another leaked coolant and the third was the wrong head. Several weeks have past and the vehicle is not repaired. No estimated time frame was even provided. When asked the dealer refused to cancel the sale. After working with the salesman and his direct manager I brought the issue to the general manager Jason Lawrence. The manager raised his voice and scolded me as if I were his child. During the conversation he said "I don't know how you were raised." and as I was leaving he stated "You aren't a very intelligent young man." Regardless of his opinion of me or his position on the issues a manager should never directly insult a customer or his family. Although I was firm and frustrated I had not raised my voice, insulted him or used profanity. As some sort of life lesson or punishment for bothering him Mr. Lawrence also asked me to return the vehicle that was loaned to me. I understand that Lithia is not required to provide me transportation but providing a loaner vehicle then taking it back as some sort of punishment is out of line. More
by jgiorgi
Employees Worked With
Jason Lawrence
