Klamath Falls Toyota - Service Center

Service Always treated with a nice friendly respectful attitude. Never feel pressured to purchase anything. They don't try to take advantage because I am fem Always treated with a nice friendly respectful attitude. Never feel pressured to purchase anything. They don't try to take advantage because I am female. They explain everything well. More

Quarterly Oil Change As always, I was treated professionally, and promptly, by the lube department service people. They also informed me of a service issue I was unaware As always, I was treated professionally, and promptly, by the lube department service people. They also informed me of a service issue I was unaware of, that I should take care of next oil change. The servicing was completed in a timely manner. More

Helpful and knowledgeable mechanics We were on vacation at Crater Lake when the vehicle would no longer start. It was a manual transmission, so I bump started it and drove to Lithia Toy We were on vacation at Crater Lake when the vehicle would no longer start. It was a manual transmission, so I bump started it and drove to Lithia Toyota. Although the service operation wasn't as first class as my home Toyota dealer (which recently did a million dollar remodel of their facilities) the staff were very friendly and helpful. And one mechanic delayed taking his lunch hour so we could be fixed quickly and back on the road. We really appreciated that! Although I gave the department 3 stars, I would give staff 5 stars for helping folks in need. More

As always great service and friendly technicians. I have been a customer with this dealership since 2007. I have always had great service and knowledgable advise from the technicians and sales people. I have been a customer with this dealership since 2007. I have always had great service and knowledgable advise from the technicians and sales people. More

First class From being greeted on arrival, to having the right people (sales and/or servicing) help fill our needs and answer our questions, our Lithia dealership From being greeted on arrival, to having the right people (sales and/or servicing) help fill our needs and answer our questions, our Lithia dealership in Klamath Falls is tops! More

lexus oil change Service was quick and - I believe reasonably priced. John was helpful Called me quickly when the service was complete and did not pressure me for Service was quick and - I believe reasonably priced. John was helpful Called me quickly when the service was complete and did not pressure me for a bunch of additional work. More

oil change wish they could stop trying to sell services. Did not appreciate be asked by more than one employee if I wanted a service that I told that them I did wish they could stop trying to sell services. Did not appreciate be asked by more than one employee if I wanted a service that I told that them I did not want More

A pleasant experience The intake and final pickup process is very efficient and the personnel are pleasant. It would be difficult to improve it. I was very satisfied. The intake and final pickup process is very efficient and the personnel are pleasant. It would be difficult to improve it. I was very satisfied. More

BAD SERVICE x 3 Please don't be fooled!! We have two Toyota vehicles and had moved to this area one year ago. Our first experience was taking one of the vehicles Please don't be fooled!! We have two Toyota vehicles and had moved to this area one year ago. Our first experience was taking one of the vehicles in for an oil change. We are used to the first come, first serve mode of operation which is how every other dealership that we've worked with operate. (In Guam, Texas, Oregon, Washington and California) So we were surprised when, having been the first vehicle in the line at 7;30am, it wasn't even touched when we came back three hours later after running errands in town (we don't live in town so we were consolidating our errands) We let it slide. A few months later, the exact same thing happened when we took our second vehicle in for an oil change. First one in line, left it for them to service, still not done three and a half hours later. This past Friday, we made an appointment for the following Monday with the Service Department for 7:30am today to have them check out a burning odor coming from the engine, we thought it might be a belt. First one there! In fact the chain was still across the parking lot entrance! Did I mention this was my husbands ONLY day off - he's military. At 12;30pm we called, they had no information and said they'd call right back. They did. SURPRISE....... hasn't even been touched and in fact there were supposedly two cars in front of ours to be serviced. Third time is definitely NOT the charm. In fact , third strike, you're out. We won't be using them anymore. We told them don't bother working on it. We went in a short time later and of course the service man who we left it with was no where to be found, but you can bet Dan, who handed us our keys, looked sheepish as he apologized. (Which tells us the guys in the service shop knew they had screwed up) My husband was so pissed off he just accepted the keys and left the shop. I, on the other hand, went to hunt down the GM (Steve something or other). I explained the events of today and that we had been told for the THIRD time since using this dealership that this was a policy (which the service people in both the Oil change AND the Service departments said it was) in that if you wait for your vehicle it is serviced asap, if you don't wait for it....you are S.O.L.! The GM didn't seem too upset or concerned, just apologized and kept saying this was not a policy. So, my question is....if this isn't the norm, how could this happen on THREE DIFFERENT visits over the span of about a year? Me thinks someone at Klamath Falls Lithia Toyota is not being honest! . Such a shame. If you value your time, don't take your car here because they sure don't value yours! More

Initial purchase good When signing the paperwork I specifically told KIrk I wanted to transfer my license plates and the paperwork was set up that way, then I get a card in When signing the paperwork I specifically told KIrk I wanted to transfer my license plates and the paperwork was set up that way, then I get a card in the mail telling me my new plates were in to come get them. I contacted the office and said there was a mistake and I got a call back from a Bethany. I explained myself and she promptly told me I was getting new plates, I told her I had asked for my old plates and she said they had paid for new plates and I asked if that was how I had to go and she very rudely told me no that if I had to have my old plates they would need the info. I had not asked for new plates, I did not feel it was my mistake and I did not appreciate her rudeness. I felt she was very unprofessional in her behavior. John Lagunas, Kirk and Kyle Toney were kind and helpful. My review and complain is with Bethany More