Klamath Falls Toyota - Service Center

I imagine any car dealership is nice when you are planning on BUYING a car. How they treat you after you purchase the car is more important. I have found Lithia to be the most dishonest company I'v planning on BUYING a car. How they treat you after you purchase the car is more important. I have found Lithia to be the most dishonest company I've ever had the misfortune to deal with. If you are expecting professional honest courtesy, this is NOT the company you want to take your car to. They will tell you you need work done. Get it verified by another mechanic. Lithia Toyota of Klamath Falls is out only to get your money. They don't view themselves as "service providers" but as "money takers". If you need to have a warranty part, or recall part taken care of, drive out of your way to another dealership to get it taken care of. Lithia Toyota of Klamath Falls isn't interested in taking care of your car issues unless it brings them money. I completely understand why people will drive out of Klamath Falls to purchase a car now. I always believed in "buying local" until I dealt with Lithia Toyota. I would not go back to them to get my oil changed let alone deal with a larger issue. This company is not representing Toyota well. I've always loved the quality of Toyota, but after my experiences with Lithia Toyota I am reconsidering. More

I purchased a vehicle with preexisting mechanical issues on the condition that repairs are made. I was informed the issue was simply a faulty spark plug and would be repaired quickly. The problems are actua on the condition that repairs are made. I was informed the issue was simply a faulty spark plug and would be repaired quickly. The problems are actually far more extensive and require a new cylinder head. The dealer has agreed to make the repairs but has so far been unable to do so. The first head they ordered was cracked, another leaked coolant and the third was the wrong head. Several weeks have past and the vehicle is not repaired. No estimated time frame was even provided. When asked the dealer refused to cancel the sale. After working with the salesman and his direct manager I brought the issue to the general manager Jason Lawrence. The manager raised his voice and scolded me as if I were his child. During the conversation he said "I don't know how you were raised." and as I was leaving he stated "You aren't a very intelligent young man." Regardless of his opinion of me or his position on the issues a manager should never directly insult a customer or his family. Although I was firm and frustrated I had not raised my voice, insulted him or used profanity. As some sort of life lesson or punishment for bothering him Mr. Lawrence also asked me to return the vehicle that was loaned to me. I understand that Lithia is not required to provide me transportation but providing a loaner vehicle then taking it back as some sort of punishment is out of line. More