Klein Honda

JW was great to work with and explained all the features of the new Odyssey to us. He is very friendly and has a much appreciated common sense low pressure approach. He never balked at showing us another ve of the new Odyssey to us. He is very friendly and has a much appreciated common sense low pressure approach. He never balked at showing us another vehicle in a different color etc. until we were very satisfied that we had found the right car. He worked with us to get a price we were happy with. He is very good with following up and contacted us after the purchase to make sure everything was right with our purchase. I would highly recommend that anyone deal with JW at this dealer. More

I bought my 1st Honda at Klein in 2002 after owning and swearing by 3 Toyotas. I was having my Odyssey serviced for timing belt so had time to wait (I live in Seattle but drive to Everett for all of my ser swearing by 3 Toyotas. I was having my Odyssey serviced for timing belt so had time to wait (I live in Seattle but drive to Everett for all of my service). Started looking at cars with better gas mileage but didn't want to spend the $25k +. JW suggested looking at a used vehicle, I had never considered or bought used before. Went on a test drive and liked the 2007 Civic. So I bought the Civic from JW - he was new on the job and I felt sorry for him - just kidding!! JW was friendly, helpful and professional. I also purchased the additional warranty - was glad to see that Klein was standing behind their used vehicles. Now I own 2 Hondas to my amazement. Enjoy my baby, the Odyssey, and am getting attached to my Civic now too. It continues to run beautifully with a couple of long road trips. As a single woman, I need the security of a new vehicle and was surprised that I am just as confident in my used Civic. Looking forward to many uncomplicated miles. Thanks!! More

JW Met me at the door when I went to look at cars, he was friendly and upbeat off the bat and I quickly felt comfortable that he would be able to help me in my pursuit of a new car. Jw Took my wife and I friendly and upbeat off the bat and I quickly felt comfortable that he would be able to help me in my pursuit of a new car. Jw Took my wife and I around to see about 10 card and we sat in them and reviewed each on its merits. He was very knowledgeable about all the cars which I appreciated. In the end we landed a Subaru Legacy which I felt was the right fit for me, a used car and not a Honda. JW still knew a lot about the car, certainly enough for me to feel comfortable purchasing. He got us an acceptable deal and we executed and drove her out the lot. He followed up in the days and weeks that have passed which shows good long term customer care. Rich Martin More

The salesperson hid a door ding by spraying the new car with water at the time of delivery, making it hard to see the ding. They made you sign a piece of paper saying all is OK. Furthermore, the car had al with water at the time of delivery, making it hard to see the ding. They made you sign a piece of paper saying all is OK. Furthermore, the car had already 150 miles, when they told you that it had only 10. More

I would highly recommend Klein Honda to anyone looking to purchase a new or used vehicle. The vehicle prices are outstanding and I can't say enough good things about the customer service. Mark went out of purchase a new or used vehicle. The vehicle prices are outstanding and I can't say enough good things about the customer service. Mark went out of his way to assist me in any way he could. Buy with confidence in the quality of vehicle at Klein Honda. You can be sure they will do the right thing. More

Jeff doesn't know how to talk to his customer. He is very rude and illogical in his talk. He asked me to bring my car for repair which I brought recently and kept the car for 2 days and then he returned t rude and illogical in his talk. He asked me to bring my car for repair which I brought recently and kept the car for 2 days and then he returned the car to me saying he cannot do the service More

Towed my 1998 Honda Accord (92,000 miles) into dealership. Reno called back and told me I have a bent rod and water in the engine. He recommended a new engine at the cost of $3700, claimed my car dealership. Reno called back and told me I have a bent rod and water in the engine. He recommended a new engine at the cost of $3700, claimed my car was worth nothing if I did not fix it and worth $9000 if I changed the engine. Blue book stated car worth in excellent condition was worth $6000. I had him talk to my husband and then his value and story about bent rod started to change. Refused to let him work on car and had it towed to another auto repair shop. New shop said I probably went through a big puddle and sucked water into the air intake. Removed water, changed oil, air filter and spark plugs. Received car two days later and runs perfectly. Honda dealer wanted to scam me into getting new engine when it was not needed. I will never return to this dealer. RIP OFF. More

After searching for a new Honda for several weeks and visiting both of the eastside Honda stores and tehn the Lynnwood store, the ONLY store where we felt comfortable and relaxed was Klein Honda. We purc visiting both of the eastside Honda stores and tehn the Lynnwood store, the ONLY store where we felt comfortable and relaxed was Klein Honda. We purchased the vehicle in mid August and had some accessories added after the sale and had an opportunity to use the service department for installation and WOW, everything just went so very smoothly. we live in Bellevue and would never consider the drive too far for the pricing and service we received. Our salesperson Bob Labor was terriffic and fun to work with. We happily vote Klein Honda the best around! More

We arrived at Klein Honda after conversing with their internet sales person. The internet sales person and I had agreed upon the price for a new car prior to our arrival. When we arrived we found that internet sales person. The internet sales person and I had agreed upon the price for a new car prior to our arrival. When we arrived we found that the car offered was not the agreed upon color. We were also charged for the "decor" option group when the car in fact had only 1 of the 3 items included in that group. The price was also higher that we had agreed upon via email the day before. We had a cashiers check with us to pay for the car but we left without one! What a NIGHTMARE! Also, when I arrive at a dealership I expect to work with the person I spoke with and emailed and not be shuttled off to someone else. More

We began our Honda Search on the Internet. Klein was very responsive, was willing to be upfront with what they had, prices, etc. They have a designated Internet Representative. Also their web site is f very responsive, was willing to be upfront with what they had, prices, etc. They have a designated Internet Representative. Also their web site is friendly and very easy to use. They did not play cat and mouse games on the phone. And when we went to the dealership, it had a good feel. Everyone seemed happy to be working there, and we also heard there really is a Mr. Klein. I truly dislike financial relationships with companies where the employees are unhappy. Anyway, great great service. And we got our first tank of gas free! We were glad we drove the extra 40 miles. More