Klein Honda - Everett Service Center

Scamming Service customers Honda Fit Service Nightmare * Tire rotation wasn’t perform event though theirs a tire wear on the front tires * Rotated the tires but didn’t perfo Honda Fit Service Nightmare * Tire rotation wasn’t perform event though theirs a tire wear on the front tires * Rotated the tires but didn’t perform TPMS calibration * Noticed the oil filter shell looks old and have a lot of dirt * Check the oil level and oil seems dark and old * Sent a video to the dealership pointing out the oil filter was old and not change * Dealership is 100% sure that the oil and oil filter was changed * Scheduled to get it service on one condition that I need to see the technician work * Verified that the maintenance wasn’t performed, the oil and oil filter was old 09/23/17 Brought in my Honda Fit for its first maintenance, oil change, tire rotation and MPVI. Drove home and noticed they didn't rotate my tires, I didn't mark my wheels, I know they didn't do it because my front tires have a little bit of wear. Drove back a different technician checked the tires and said it needs to be rotated. Now while driving back I've noticed my TPMS light suddenly turned on, I stop somewhere to check my tire pressure and they checked out ok, the technician who rotated my tires didn't do a proper calibration. So instead of driving back again I just did the calibration. The internet sales manager saw my review here and called me that day apologizing and offered me a full tank of gas and a free oil change the next time my car needed one. Since I’ve noticed that they didn’t rotate the tires even though it’s so obvious that it needed one, Ive doubted that they probably didn’t do a proper job so I did a quick visual inspection of their work. I was surprised when Ive noticed that the oil filter shell had a lot of dirt and its impossible that it get that much dirt in less than 20 miles, it didn’t even rain that day. So i sent a video showing how dirty was the oil filter shell and pointing out that it looks like the technician didn’t change the oil filter. I checked the oil level and its a bit dark. Now I’m suspecting the technician didn’t do the maintenance at all, the only thing the technician did was top off the washer fluid and reset the maintenance minder. 9/26/17 Internet sales manager called me saying “we are a family business and this is not who we are." and 100% sure the maintenance was done and oil filter on the video was “new”. I told them they have to do the maintenance right in front of me and they agreed. 9/30/17 Went to dealership and asked for the internet sales manager because I’ve been told to look for that person when i came in. So I was waiting for that person to show up and an hour passed that person hasn’t show up yet, so I ask them again if that person was available and told them i was waiting for an hour already, and finally that person show up all of a sudden. So we proceeded with the maintenance and when the technician removed the drain plug we saw the oil was old. I told him I only drove 50 miles and thats impossible to be that dark. Work was done, no apologies, didn’t put gas on my car after promising they will do it, they still believed they changed the oil. They offer "life time" oil changes for new car buyers, but do they really do that? or they just reset your maintenance light so you believe they did the service? More

Klein Honda is the Best Dealership & Service Center Ever! My relationship with Klein Honda began in 2004 when I first bought a car from them. From then, to now, 13 years later, they remain awesome as ever! My relationship with Klein Honda began in 2004 when I first bought a car from them. From then, to now, 13 years later, they remain awesome as ever! Every time I have ever had my car serviced at Klein Honda, or have just stopped in with a random question, I have always been greeted with a smile and received the info and/or assistance that I needed. Most recently, I had a couple of service contacts with Mike Hagenau who is just the nicest, most helpful person ever. After my car had been hit while parked, I stopped in for part and repair information. He patiently answered all my questions and offered some good suggestions for how to move forward. He is so easy to talk to and I feel that he is genuinely interested in helping me whenever I have worked with him. I also recently worked with Steve Johnson to have my car detailed. He set up a time to get it done very quickly. The car looked great. By the time I realized that a plastic piece from an item I had planned to repair had been removed from the console - possibly thinking it to be garbage - I was dismayed. I went back to the service center but it had already closed. I was a little frantic, hoping that it could be located before garbage cans were emptied. When I explained this to the Sales Manager, Shane, he and Salesman, Viren, set about to help me, both going above and beyond their roles in the Sales Department. They called over to the servicing area across the street for me. When no one answered, Viren offered to go check to see if someone was there but just hadn't picked up the phone. When it turned out nobody was there, Shane and Viren routed the information to the Servicing Manager Steve Johnson. The next day, I had a call from Steve asking for a description of the plastic piece. I then got a follow-up call from Steve, that the item had been located, was on his desk, and that I could pick it up at anytime. This is how amazing they are always! Once you make an issue known, you never have to worry about bugging them about it because they are always right on it and follow through with what they say they will do. That is priceless! In summary, whenever I need to visit Klein Honda, I feel welcome, experience no pressure ever, and have a sense of safety in that I do feel like it is a place that has been very good to me over the last 13 years. Thank you, Klein Honda, for always putting the customer first! More

Outstanding Customer Service Klein's Service Department is totally dedicated to providing excellent repair service and guaranteeing their work in a courteous, professional manner Klein's Service Department is totally dedicated to providing excellent repair service and guaranteeing their work in a courteous, professional manner that creates 100% customer satisfaction. We have been Klein Honda customers since the early 1990s. All of our maintenance service and occasional repairs have been done by Klein Honda. A few months ago Klein performed a minor repair for my Civic. Just recently it became apparent that the original repair had contributed to a subsequent problem. The Service Manager, Jim Matson, and the Service Advisors Arturo Centurion and Nelli Bocharnikova all took personal responsibility for ensuring that the problem was corrected and the issue was resolved to our satisfaction. The repair was performed promptly by Technician William Dye. We are very happy with the entire Klein Honda team. We are very thankful that they are such an outstanding, reputable, and reliable dealership. More

Helpful Staff and Great Customer Service I bought a used Camry from Klein one year ago and it has been a great car. Today I was.in for an oil change and maintenance check and Arturo was very I bought a used Camry from Klein one year ago and it has been a great car. Today I was.in for an oil change and maintenance check and Arturo was very helpful and efficient, as was the Nelli that helped me finish my sale. I left feeling great about choosing Klein for my 3rd car purchase! More

Keanu was great! Overall best dealership experience!! I meant to write this review a long time ago. I had the pleasure of speaking with Keanu in Sales when I was interested in purchasing a new car while m I meant to write this review a long time ago. I had the pleasure of speaking with Keanu in Sales when I was interested in purchasing a new car while mine was being serviced, and he was fantastic! not too pushy at all but also extremely well knowledge'd and confident on all of the cars, and at the same time was very polite. This kids gonna go far in life! I don't think I've ever met a salesman so professional! He was very honest about certain cars and I liked that about him!! Great hire Klein Honda! :) His brother Elijah in the Service department was very polite as well! I always have great service with you guys but I was so impressed with these two employees I had to let you guys know. I wish him the best of luck in life! Thanks Klein Honda ! :) -morgan More

A dealership I trust and excellent management After routinely taking my car to an independent garage for most service, besides oil changes, I learned some hard lessons. After three visits to the After routinely taking my car to an independent garage for most service, besides oil changes, I learned some hard lessons. After three visits to the same garage with the same issue, I took it to yet another garage and learned that I had a cracked head gasket (which I figured after reading Honda forums, yet somehow the first garage couldn't) figure that one out). Honda's quote was so competitive to fix my head gasket, it would have been foolish to go anywhere else. Kevin Serapin provided excellent customer service. He assured me I was in good hands and that Honda would stand behind their parts and their service. I knew I was not getting remanufactured parts or non-Honda parts. He, and all the other service members did their best to communicate clearly and effectively. I'm a Klein-committed for good! More

I had a fantastic experience Damien Wilson Your employee Mr. Wilson was the most respectful and excellent salesman I have dealt with in quite some time. He explained every detail down to the en Your employee Mr. Wilson was the most respectful and excellent salesman I have dealt with in quite some time. He explained every detail down to the engine and functions of the stereo. He was absolutely impressive. Great job Damien Wilson, excellent customer service skills. More

Horrible communication Horrible customer servive. They broke my car and never called me back about the repaire job they promised as well as a recall job they had to do. Horrible customer servive. They broke my car and never called me back about the repaire job they promised as well as a recall job they had to do. More

Oil change Stopped by for an oil change They were really busy, but found the time to do it. I was very pleased when they finished it under the quoted time. Stopped by for an oil change They were really busy, but found the time to do it. I was very pleased when they finished it under the quoted time. More

Excellent. I didn't get the man's name who helped me in the service dept. for routine maintenance of my leased 2016 Honda Fit. He was friendly, knowledgeable & I didn't get the man's name who helped me in the service dept. for routine maintenance of my leased 2016 Honda Fit. He was friendly, knowledgeable & prompt. I was there only an hour or less. More