Klein Honda - Everett Service Center

Wish I could give their service 0 stars I purchased a new 2014 Honda civic at this dealership and was satisfied with the buying process, however my experiences with their service department I purchased a new 2014 Honda civic at this dealership and was satisfied with the buying process, however my experiences with their service department have been extremely disappointing. My routine service visits have all included rude interactions with their service advisors. Including not even acknowledging my presence or greeting me when I approached the desk. Acting like why are you even talking to me when I have tried to get information out getting my car serviced. The 3 times I have been able to get my car serviced at their express line have averaged 1.5 to 2.5 hours wait time with no explanation or understanding. I have also been turned away 3 times including my last 2 visits when I finally had enough. I arrived on a sunday at 2:00 PM two hours before closing to be told they couldn't get me in. once again very rude no sorry for the inconvenience. I came back two weeks later on a saturday at 3:30 hoping to get my car serviced. Once again I approached the counter no greeting or we will be right with you nothing. I finally found someone to help me and after being told to wait here. they came back 10-15 minutes later to tell me once again they couldn't get me in. They rudely told me I need to come back early in the morning during the week. As if I plan my whole life again around getting this oil change. I went had a went somewhere and paid out of pocket to have my oil changed even though I was under my free 2 year maintenance plan. When I went somewhere else even though there was 2 cars ahead of me I was out of there in under 30-35 minutes. I will not set foot in this dealership again for service nor for my next car purchase though I will buy another Honda. More

Got a general lube, oil & filter Went in for a general maintainence. Lube, oil and filter. They also checked belts and did a free battery change on my key!! Best and most economical s Went in for a general maintainence. Lube, oil and filter. They also checked belts and did a free battery change on my key!! Best and most economical service department around!! More

I had an amazing experience at Klein Honda This dealership has very amazing service I cannot believe the speed and efficiency I was experiencing I was skeptical at first but after meeting and g This dealership has very amazing service I cannot believe the speed and efficiency I was experiencing I was skeptical at first but after meeting and greeting with Zach Springer I felt very comfortable and knew I was in good hands I could tell he was very passionate about helping me service my car as best as possible at an affordable price thank you Klein for running such an excellent dealership More

Customer service doesn't get any better. When I noticed the before and after alignment paperwork was missing from the receipt I received and was nowhere to be found. Instead of making me wait When I noticed the before and after alignment paperwork was missing from the receipt I received and was nowhere to be found. Instead of making me wait, she took my email down and sent me on my way. She promptly emailed me the information. I emailed her a question a few days later on a Saturday night, and she replied not even two minutes later. I couldn't imagine a better customer service experience. More

Rachel's a Gem Kudo's to Rachel Pitman for making car service enjoyable. She gave us exceptional service beyond the call of duty. Besides explaining all services cl Kudo's to Rachel Pitman for making car service enjoyable. She gave us exceptional service beyond the call of duty. Besides explaining all services clearly, she filled in for shuttle driver and drove us home. Will definitely return for future service on my Honda. Marty Bedrosian More

Great Service at Klien Honda Came in to have my car checked for trunk problem. They had to order a part. Came in the next day, Wow. They put it in and works great! Worked with the Came in to have my car checked for trunk problem. They had to order a part. Came in the next day, Wow. They put it in and works great! Worked with the service manager, who did a great job. Thanks! Will be back for future service. More

Service and service representative I've been takink my Honda to your dealewrship since 1997 when It was new. I have always been pleased with my service. I had the regular recommened che I've been takink my Honda to your dealewrship since 1997 when It was new. I have always been pleased with my service. I had the regular recommened checkups and have NEVER had one problem with my car!!! This trip was to winterize it but after a very thourougfh check up I had some important replacement parts and service done at the recommendation of service personel. Ron Monzon was my representative and I can't speak highly enough about his courtsy, explanations, and down right friendliness! It was a very rewarding experience dispite the price I wasn't expecting!But Ron walked me through everything! Thank you so much for the sevice you provide! I sing your praises to all of my friends! Mary L Bartyzal More

My experience at klein honda I wanted to say my experience with Klein Honda was really good. Ryan Homes was so nice I had a car bra put on my car and didn't have a good experience I wanted to say my experience with Klein Honda was really good. Ryan Homes was so nice I had a car bra put on my car and didn't have a good experience with it so Ryan was so nice and he made it right. This was the first time in a long time that I have had a good experience at a car dealers. But I have to say they were all so nice and respectful. The service I got was was excellent and was so happy when I left. I know I would recommend anyone to buy a car there at Klein Honda. I have to say all the women that work there in that service department are really nice too they make you feel so important and respectful. The service guys they are helpful too they really know there job. Thank you again for the best experience. More

Lazy Liars. I went to take care of a recall for my older Accord V6, the service rep. took my info and took me back to the parts department. The guy at the parts d I went to take care of a recall for my older Accord V6, the service rep. took my info and took me back to the parts department. The guy at the parts department said the part was being "redesigned", as if he was a chief engineer and told me I should wait for a "second recall letter". Now why would Honda send out a national recall letter telling people to come in for a recalled part if they are still redesigning it? I went down the road, the very next day, to Lynnwood Honda and they ordered the part for me and they will take care of it in a few days... More

Awesome service! I went into Honda services department with MANY concerns about my vehicle. I was planning a drive out to Idaho and wanted to make sure nothing would h I went into Honda services department with MANY concerns about my vehicle. I was planning a drive out to Idaho and wanted to make sure nothing would happen to me on the drive out there. CJ Wahl was able to address all of my concerns. Even when I thought I was done giving him my list of issues and then remembered out of the blue, he would call over to his tech and have him look at that part. One of his tech’s, Anthony, was also very helpful. He came out and told me everything he found and everything that he fixed. I would recommend everyone to go there! My trip went smooth and I felt safe thanks to their hard work. More