Koch Bethlehem Ford

They go the extra mile! They didn't have the color or package I wanted in stock and they searched until they found it. They literally went the extra mile to get what I wanted They didn't have the color or package I wanted in stock and they searched until they found it. They literally went the extra mile to get what I wanted. I am extremely happy with my experience and new car! More

Best experience Since the moment I expressed interest in a Ford Mustang, Maria reached out to speak with me. At fhe dealership she was professional and welcoming. Mar Since the moment I expressed interest in a Ford Mustang, Maria reached out to speak with me. At fhe dealership she was professional and welcoming. Maria helped me to find the vehicle I wanted and made sure I walked away happy. I recommend anyone to reach out to Maria and stop by Bethlehem ford. More

Great Experience Professional and honest - second lease with them and we don't live in the area (65 miles away). I highly recommend and will have mom and mother in law Professional and honest - second lease with them and we don't live in the area (65 miles away). I highly recommend and will have mom and mother in law buy from this dealership when they are ready for another car More

best vehicle buying experience I had in some time. The deal they made for me for my vehicle purchase was very good & and my salesman Jake seemed to always take the extra step to meet my needs The deal they made for me for my vehicle purchase was very good & and my salesman Jake seemed to always take the extra step to meet my needs More

Great experience I have never dealt with a car dealership quite like this . They went above and beyond and really made the entire experience wonderful . I highly recom I have never dealt with a car dealership quite like this . They went above and beyond and really made the entire experience wonderful . I highly recommend them !!!! They took the time to explain everything in detail. If you are thinking of buying a Ford come here. More

My Experience Buying a New Car Maria was.very knowledgeable about the vehicle I was interested in purchasing. Including her and the rest of the staff, everyone was very friendly and Maria was.very knowledgeable about the vehicle I was interested in purchasing. Including her and the rest of the staff, everyone was very friendly and helpful. All my questions were answered in a timely fashion. More

the dealership dealt with us fairly. bethlehem ford dealt with us fairly and we were happy with what we received for our trade. i purchased a new 2009 fusion there and have also been ve bethlehem ford dealt with us fairly and we were happy with what we received for our trade. i purchased a new 2009 fusion there and have also been very happy with that purchase. More

Fraudulent Inspections I assumed the 2006 Ford Escape that I bought from Bethlehem Ford was going to be drivable since it was inspected less than a month before I bought it. I assumed the 2006 Ford Escape that I bought from Bethlehem Ford was going to be drivable since it was inspected less than a month before I bought it. Unfortunately this inspection was completed by Bethlehem Ford... On the way home from the dealership all of my lights started dimming and brightening with the engine idle, which started idling pretty rough. I brought to my mechanic who said there were numerous problems with it, most of which should have been addressed during the inspection. I contacted Bethlehem Ford ASAP and they said to bring it in so they could "look at it". When I brought up another one of the inspection issues, a gasket blown out by the muffler, I was told it had "just a small exhaust leak" and they refused to address that problem. There is no gray area when it comes to exhaust systems in PA. If there is any leak it does not pass inspection, period. The only repair they attempted to address is the light issue. They ended up replacing a fan for my radiator which didn't fix anything. Now my engine gets extremely hot on top of the light and idle issue. I'm afraid to drive it anywhere because with the engine getting so hot it will cause more things to break. I have this freshly "inspected" unusable vehicle sitting in my driveway just taking up space. Since it's my only vehicle, I have to get a ride from someone else if I need to go anywhere. Which is making my life extremely difficult to say the least. The store owner said "they looked at it, that's all they promised to do" and will not return my phone calls. I am extremely unsatisfied with my experience at Bethlehem Ford. I strongly recommend never taking your vehicle into Bethlehem Ford for an inspection or service work of any kind. More

Service manager DUD My wife and I have purchased two preowned cars from a wonderful sales person Doug. We have had both serviced and the service has been done well. Pro My wife and I have purchased two preowned cars from a wonderful sales person Doug. We have had both serviced and the service has been done well. Problem has been the "seeding" looking service desk area and the service manager who has no personality and should be changing oil rather than dealing with custommers! More

Worst customer service and car purchase to date. I purchased a used car with low miles at this location for a somewhat reasonable price, a little overpriced but not too horrible, as well as their 2 y I purchased a used car with low miles at this location for a somewhat reasonable price, a little overpriced but not too horrible, as well as their 2 year extended warranty. From the moment I took this care home it has been nothing but issues and excuses from them as to why they can't cover it. The AC was broke (had to fight with them to honor their word to fix it), the sway bar broke, almost causing me to crash and the brake lines were so rusted that they leaked causing the brakes to fail, once again almost causing me to crash! Oh and I discovered my horn is broken as well when I tried to use it to alert other cars that I can't stop! They also failed to inform me of an open recall on my car that caused the ignition to turn off, while driving, which yup you guessed it....almost caused an accident. Through all of this they have been horribl! Repairs are costly and each repair has taken a month for them to complete, even though they say I'll have it back within the next week of dropping the car off. Worst purchase ever. Best part, I have only had the car a little over a year! More