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Koons Arlington Toyota

Arlington, VA

3.8
450 Reviews

4045 Lee Highway

Arlington, VA

22207

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Showing 450 reviews

December 14, 2023

Great service in every aspect. Easy and delivered as promised on what was agreed upon prior. More

by jas11151990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saeed and GianBosco
Dec 15, 2023 -

Koons Arlington Toyota responded

We appreciate your kind words and are glad to hear that the team delivered efficient and thorough service. Thank you for choosing Koons Arlington Toyota!

December 04, 2023

Mediocre in technology for payments and organization in processing customers after repair. Need credit card wave capability and app pay. Things are chaotic when customers return for pickup. Will try Tyso More

by mcdanielfamily4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Gudiel
Dec 04, 2023 -

Koons Arlington Toyota responded

Thank you for your feedback. We're always looking to improve our services and technology is a big part of that. Your suggestions regarding payment methods and customer processing are greatly appreciated. I'd love the opportunity to discuss this further with you if you have time - please feel free to reach out directly. Thank you, Ashley Sanchez - Customer Relations Manager - ashley.sanchez@koons.com

November 29, 2023

Alex was very helpful and nice,he answered all our questions and help us get the car we wanted. The person who help us with the lone was also Alex and he went above and beyond to help us. If we're buy More

by fevenyitayew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Belhadi
Nov 30, 2023 -

Koons Arlington Toyota responded

We're so glad to know that our team, especially Alex, was able to assist you in getting the car you wanted at Koons Arlington Toyota. We appreciate your feedback and look forward to serving you again when it's time for another vehicle!

November 18, 2023

Excellent service. Very convenient location. Staff friendly and efficient. Everything went smoothly. I would recommend this dealership. More

by Squib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
Nov 20, 2023 -

Koons Arlington Toyota responded

We're delighted to know you had a smooth and efficient experience at Koons Arlington Toyota! Thanks for recommending us, and safe travels!

November 08, 2023

Everyone was very nice and helpful. Everyone was very nice and helpful nice and helpful More

by rosieshort50
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 08, 2023 -

Koons Arlington Toyota responded

We are grateful to have earned your business, Rosie. Thanks for taking the time to leave us a review! - The Koons Arlington Toyota Team

October 06, 2023

The service staff at Koon’s are always so helpful and do a wonderful job keeping my Highlander in great condition. More

by MD Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
Oct 09, 2023 -

Koons Arlington Toyota responded

We're glad to know our service team at Koons Arlington Toyota has been able to keep your Highlander in top shape! Thanks for the positive feedback and we look forward to assisting you again.

September 17, 2023

We have gotten 3 cars now from this dealer. Dave was recommended to us and he has been a wonderful salesman. Low key, informative, helpful responding to messages and great follow through afte More

by Dexter
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christian Gudiel,
Sep 18, 2023 -

Koons Arlington Toyota responded

Dexter, it's great to know that Dave and our team at Koons Arlington Toyota have consistently provided you with excellent service. We appreciate your loyalty and look forward to seeing you back!

August 26, 2023

I bought my Highlander eight years ago and have loved it and the service received from Koons, in Arlington, VA, to keep it in top shape. More

by Hoosforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Lobo
Aug 28, 2023 -

Koons Arlington Toyota responded

We're so glad to know you've been loving your Toyota Highlander and the service from our team at Koons Arlington Toyota over these past eight years. Thanks for sharing this positive feedback!

August 22, 2023

My experience with the man who helped me was excellent. His service makes me at Koons Toyota makes me want to come back again More

by martincd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Sandoval
Aug 22, 2023 -

martincd1 responded

Mario in the service department at Koons Toyota in Arlington, Va was very professional, friendly and helpful. His help makes me want to come to Koons again to service my Avalon. Thank you, Crista G. Martin

Aug 23, 2023 -

Koons Arlington Toyota responded

Thanks for choosing Koons Arlington Toyota, Crista! Mario and our team are always here to help and we look forward to keeping your Avalon running smoothly for years to come!

August 18, 2023

This is 2nd request for my review. Employees thorough caring helpful and I feel I can trust their recommendations etc. I have been going there 4 yrs since moving to DC. I ask for deta More

by rojo99paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales, Chhay Hem
Aug 18, 2023 -

Koons Arlington Toyota responded

We appreciate your trust in our team at Koons Arlington Toyota and are glad to know you've been satisfied with the service over the years. Safe travels, and we hope to see you back again down the road!

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