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Koons Arlington Toyota

Arlington, VA

Overview
Employees
Reviews
Vehicles
4.5
644 Reviews
When it comes to reliable, professional service in the Arlington area, you'll be hard-pressed to find a better dealership to help with your needs than Koons Arlington Toyota. Our team of professionals have been serving the greater Arlington community since 1964. And, it's no mistake that we've lasted so long! Drivers return to us time and time again because we strive to provide reliable, high-quality service. We're proud to service the local community and make a point to give back. If you're looking for a dealership that's ready to help with buying or leasing a car, selling an existing vehicle, or servicing your Toyota in the Arlington area, then Koons Arlington Toyota is the place for you.
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4045 Lee Highway

Arlington, VA

22207

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Showing 644 reviews

January 05, 2026

Service Dept. was great as usual, especially Mario Sandoval who kept me in the loop with what was going on and explained my options throughout the process. 5 stars More

by ciccarelli3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Sandoval
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Jan 05, 2026 -

Koons Arlington Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 05, 2026

The service center is decent. However my latest service agent wasn't the best. He didn't even look up at me when I came in to sign in. He was condescending when I was asking for t More

by dearblogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2026 -

Koons Arlington Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 05, 2026

Thank you for the excellent service you provided and for explaining the entire process that my vehicle went through during the inspection. Thanks again. More

by eduardo.aguirre76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2026 -

Koons Arlington Toyota responded

Thanks for sharing your thoughts about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!

January 04, 2026

Charged me for a battery and installed the wrong battery for my vehicle. AAA had to rescue me within 30 minutes of vehicle pickup after paying thousands for comprehensive work. Still have not been refunded More

by ukleja.bianka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Canales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2026 -

Koons Arlington Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 03, 2026

I have been bringing my 2012 Camry to Koons for service ever since I purchased the vehicle. Christian Lobo has provided outstanding maintenance support or this low-mileage car. More

by sorenseneric73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Lobo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2026 -

Koons Arlington Toyota responded

Thanks for sharing about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!

January 02, 2026

Huge shoutout to David for the excellent service! He was friendly, patient, and made sure all my concerns were addressed. I truly felt taken care of from start to finish. Thank you for such a great e More

by mk4mitchie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Garcia
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Jan 02, 2026 -

Koons Arlington Toyota responded

Thanks for sharing your thoughts about your experience with Koons Arlington Toyota. We appreciate your business and hope to see you again soon!

January 02, 2026

Pleasant experience. No high-pressure tactics. Efficient financing process. Automobile was impeccable inside; external scratches and dings to be repaired when autobo More

by patshinko
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Belhadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Hadizadeh Rassi, Product Specialist
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Jan 02, 2026 -

Koons Arlington Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 01, 2026

Service was efficient and done in a timely manner. Waiting area is comfortable. Experience is always excellent. More

by mac1of7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Canales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 01, 2026 -

Koons Arlington Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 01, 2026

Steven and Chavan were great to work with. highly recommend purchasing from Koons Arlington Toyota More

by bdyer1023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chetan Chavan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven salesman
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Jan 01, 2026 -

Koons Arlington Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 01, 2026

Good communication. Professional advisor. Appreciate the pick up and delivery service immensely. Good company to worh with. More

by gennariss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
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Jan 01, 2026 -

Koons Arlington Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Koons Arlington Toyota. We look forward to having you as one of our valued customers for many more years to come!

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